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Melin, U. & Wihlborg, E. (2018). Balanced and integrated e-government implementation – exploring the crossroad of public policy-making and information systems project management processes. Transforming Government: People, Process and Policy, 12(2), 191-208
Open this publication in new window or tab >>Balanced and integrated e-government implementation – exploring the crossroad of public policy-making and information systems project management processes
2018 (English)In: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 12, no 2, p. 191-208Article in journal (Refereed) Published
Abstract [en]

Purpose: This paper aims to identify and elaborate on the various interpretations and implications of e-government as a process of public policy-making and as an act of information systems (IS) project management. The paper contributes to the search for a theoretical conceptualization by bridging policy project management and policy-making in public sector organizations at a crossroad of e-government to improve sustainable e-government research. Design/methodology/approach: The research design of this paper focus on a model balancing the two research fields; public policy-making and analysis, and project management in the IS field. Through this model, four critical aspects of the processes are identified: objective, incentives/motivation, input/trigger and coordinative actor. These critical aspects are illustrated through findings from four case studies that are re-analyzed here. The cases show how the conceptual model through different dimensions can balance the two perspectives to reach a more sustainable outcome of e-government. Findings: The paper shows that the two perspectives on e-government – public policy-making and project management – can be balanced and thereby reach a more sustainable outcome at this crossroad. The case studies re-visited in this paper are compared and serves as illustrations of these perspectives and different configurations of them in search for the crossroad. Research limitations/implications: A main contribution of the paper is that e-government projects should be studied in, and taking both public policy-making and IS project management into account to be sustainable and successful. Even if the case studies have been conducted in Sweden, the conceptual results in this paper can be analytically generalized into other setting. However, there is a need for more comparative and conceptual studies in the field of e-government to shed light on the multi-faceted crossroads illustrated in this paper. Practical implications: The paper offers new insights on how to integrate, bridge and even balance the two aspects of e-government policy aspects and projects management to achieve more sustainable and successful e-government. Originality/value: The paper contributes to the literature by shedding light on the crossroad of policy aspects and IS project management approaches in the e-government field. The paper points at the need to further develop the understanding and design of e-government at the crossroad of information system models and political science concepts. © 2018, Emerald Publishing Limited.

Place, publisher, year, edition, pages
Emerald Group Publishing Ltd., 2018
Keywords
Digital government, Digitalization, e-government, Policy making, Project management, Sustainable implementation
National Category
Public Administration Studies
Identifiers
urn:nbn:se:liu:diva-150592 (URN)10.1108/TG-12-2017-0080 (DOI)2-s2.0-85051515594 (Scopus ID)
Available from: 2018-08-28 Created: 2018-08-28 Last updated: 2018-11-01Bibliographically approved
Wihlborg, E. (2018). En bok som utmanar (1ed.). In: Lotta Gröning och Elin Whilborg (Ed.), Ett smartare samhälle?: Sju perspektiv på digitaliseringen av vår vardag (pp. 155-156). Linköping: Linköping University Electronic Press
Open this publication in new window or tab >>En bok som utmanar
2018 (Swedish)In: Ett smartare samhälle?: Sju perspektiv på digitaliseringen av vår vardag / [ed] Lotta Gröning och Elin Whilborg, Linköping: Linköping University Electronic Press, 2018, 1, p. 155-156Chapter in book (Other academic)
Abstract [sv]

Med denna bok har vi ur olika perspektiv belyst hur vi kan förstå digitaliseringens samhällsförändring. Vi har rört oss från folkhemmets teknikbyggen för demokrati, öppenhet och innovation, till dagens politik för bredbandsutbyggnad i glesbygd. Det visar på behovet av politisk styrning av tekniken i samhället.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2018 Edition: 1
National Category
Globalisation Studies Media and Communications Social Sciences Interdisciplinary
Identifiers
urn:nbn:se:liu:diva-149549 (URN)9789176852460 (ISBN)
Available from: 2018-07-05 Created: 2018-07-05 Last updated: 2018-08-01Bibliographically approved
Gröning, L. & Wihlborg, E. (Eds.). (2018). Ett smartare samhälle?: sju perspektiv på digitaliseringen av vår vardag. Linköping: Linköping University Electronic Press
Open this publication in new window or tab >>Ett smartare samhälle?: sju perspektiv på digitaliseringen av vår vardag
2018 (Swedish)Collection (editor) (Other academic)
Abstract [sv]

Det digitala samhället påverkar och förändrar vår vardag: Hur vi betalar räkningar, hur vi utför vårt arbete, hur skolan förbereder oss? Här beskriver och diskuterar ett antal professorer och akademiker hur verkligheten förändras, vad vi bör se upp med - och vad vi måste vara medvetna om i denna snabba utveckling som berör livets alla områden.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2018. p. 156
National Category
Political Science
Identifiers
urn:nbn:se:liu:diva-148523 (URN)9789176852460 (ISBN)
Available from: 2018-06-26 Created: 2018-06-26 Last updated: 2018-08-28Bibliographically approved
Olausson, A. & Wihlborg, E. (2018). The Legitimacy of Political Entrepreneurs in Networks: Lessons From Local Development Projects in Swedish Municipalities (1ed.). In: Charlie Karlsson, Charlotte Silander, Daniel Silander (Ed.), Governance and Political Entrepreneurship in Europe: Promoting Growth and Welfare in Times of Crisis (pp. 229-253). Cheltenham, UK: Edward Elgar Publishing
Open this publication in new window or tab >>The Legitimacy of Political Entrepreneurs in Networks: Lessons From Local Development Projects in Swedish Municipalities
2018 (English)In: Governance and Political Entrepreneurship in Europe: Promoting Growth and Welfare in Times of Crisis / [ed] Charlie Karlsson, Charlotte Silander, Daniel Silander, Cheltenham, UK: Edward Elgar Publishing, 2018, 1, p. 229-253Chapter in book (Other academic)
Place, publisher, year, edition, pages
Cheltenham, UK: Edward Elgar Publishing, 2018 Edition: 1
Keywords
political entrepreneurship, legitimacy, network governance
National Category
Public Administration Studies
Identifiers
urn:nbn:se:liu:diva-150154 (URN)9781788112758 (ISBN)
Available from: 2018-08-14 Created: 2018-08-14 Last updated: 2018-08-14Bibliographically approved
Wihlborg, E. (2018). Tillit till staten i digitala relationer (1ed.). In: Lotta Gröning och Elin Whilborg (Ed.), Ett smartare samhälle?: Sju perspektiv på digitaliseringen av vår vardag (pp. 52-70). Linköping: Linköping University Electronic Press
Open this publication in new window or tab >>Tillit till staten i digitala relationer
2018 (Swedish)In: Ett smartare samhälle?: Sju perspektiv på digitaliseringen av vår vardag / [ed] Lotta Gröning och Elin Whilborg, Linköping: Linköping University Electronic Press, 2018, 1, p. 52-70Chapter in book (Other academic)
Abstract [sv]

Tillit till staten är avgörande för en fungerande demokrati. Det bygger bland annat på mötet med tjänstemän. Den tillitsbaserade styrningen måste även gälla de digitala tjänster som brukare och medborgare möter. Digitala tjänster är en slags robotar. Men hur skapar vi tillit till robotarna när de utför sitt arbete i statens och samhällets tjänst?

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2018 Edition: 1
National Category
Globalisation Studies Media and Communications Social Sciences Interdisciplinary
Identifiers
urn:nbn:se:liu:diva-149547 (URN)9789176852460 (ISBN)
Available from: 2018-07-05 Created: 2018-07-05 Last updated: 2018-08-30Bibliographically approved
Wihlborg, E. & Engström, J. (2017). Bridging Digital Divides through Digital Media Buses: An action research study on digital inclusion in Sweden. In: Conference for E-Democracy and Open Government (CeDEM), 2017: . Paper presented at CeDEM - Conference on e-democracy, 17-19 May 2017, Krems, Austria.
Open this publication in new window or tab >>Bridging Digital Divides through Digital Media Buses: An action research study on digital inclusion in Sweden
2017 (English)In: Conference for E-Democracy and Open Government (CeDEM), 2017, 2017Conference paper, Published paper (Refereed)
Abstract [en]

Strategies and policies to bridge identified and potential digital divides is a core challenge when forming an inclusive and participatory digital democracy and society. In line with the progress and development of digital technologies and applications governments have to address digital divides. This project discusses how social and digital divides have been addressed in a project called “The Digital media bus in Östergötland”. This project builds on the library buses that have has been running in the region for long a long time. The libraries in Sweden also have to address digital inclusion and implement strategies towards increased use of and knowledge about information technologies. This analysis builds on an action research approach. The analyse here are focusing on the implementation, project management and how the project has addressed digital inclusion. Finally, we end up discussing the diversity of digital inclusion, elaborating on the meanings of digital divides and digital diversity.

Keywords
Digital inclusion; Digital media buses; Digital divides; e-government; Sweden
National Category
Social Sciences Public Administration Studies
Identifiers
urn:nbn:se:liu:diva-139171 (URN)10.1109/CeDEM.2017.30 (DOI)978-1-5090-6719-0 (ISBN)978-1-5090-6718-3 (ISBN)
Conference
CeDEM - Conference on e-democracy, 17-19 May 2017, Krems, Austria
Funder
VINNOVA
Available from: 2017-07-04 Created: 2017-07-04 Last updated: 2018-06-15
Wihlborg, E., Hansson, L. & Örnerheim, M. (2017). Implementering av patientlagstiftning: En lång resa från goda intentioner till nya förhållningssätt i vårdvardagen. Linköping: Linköping University Electronic Press
Open this publication in new window or tab >>Implementering av patientlagstiftning: En lång resa från goda intentioner till nya förhållningssätt i vårdvardagen
2017 (Swedish)Report (Other academic)
Abstract [sv]

Den här rapporten belyser och analyserar svårigheterna att implementera lagstiftning som tillkommit under senare år för att ge patienter bättre möjligheter att påverka den vård de får. I patientmaktsutredningens delbetänkande om Patientlag (SOU 2013:2) uppmärksammas eftersläpning i implementeringen av flera av de åtgärder som trädde i kraft år 2010 som vårdgaranti, fast vårdkontakt och förnyad medicinsk bedömning (prop. 2009 /10:67 Stärkt ställning för patienten). De mest framträdande lagändringar som skett under senare år för att stärka patienters ställning är rätten till vårdval, det vill säga att välja vårdgivare inom och utom regionen (SFS 1982:763), rätten att få en förnyad medicinsk bedömning en så kallad second opinion (3 a § SFS 1982:763), rätten att få vård inom viss tid, den så kallade vårdgarantin (SFS 1982:763), samt möjligheten att välja vårdgivare inom EU. Sammantaget handlar det om åtgärder som ska stärka patientens ställning och ge den enskilde patienten inflytande över hälso- och sjukvården (SOU 2013:44).

Frågor om patienters inflytande i vården är inte nya. De har successivt vuxit fram. Ett viktigt steg togs redan år 1990 då patienter i de flesta landsting fick möjlighet att välja vård utanför det egna landstinget. Det dåvarande Landstingsförbundet rekommenderade då landstingen att utöka patientens valmöjligheter av utförare över landstingsgränserna (SOU 2013:2). Sedan dess har policyer för att stärka patienters inflytande, engagemang och delaktighet i sin egen vård och hälsa uppmärksammats i flera utredningar och lagförslag.

Denna rapport analyserar implementeringen av patientlagstiftning. Syftet är dels att utifrån fallstudier belysa hur lagstiftning om vårdens skyldigheter i förhållande till patienter implementeras och dels att analysera hur och varför utfallet varierar, för att kunna diskutera möjliga sätt att förstärka implementeringen av denna lagstiftning. Syftet konkretiseras i dessa övergripande forskningsfrågor:

  1. Hur påverkas implementeringen av patientlagstiftning av det regionskommunala självstyret?
  2. Hur påverkas implementeringen av patientlagstiftning av lagstiftningens utformning?
  3. Hur bidrar eller hindrar sjukvårdens professioner implementeringen av lagstiftningsåtgärder som syftar till att stärka patienters inflytande i vården?
  4. Hur bidrar eller hindrar medborgarna implementeringen av lagstiftningsåtgärder som syftar till att stärka patienters inflytande i vården?....
Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2017. p. 62
Series
HELIX working papers, ISSN 1654-8213 ; 2017:2
National Category
Political Science
Identifiers
urn:nbn:se:liu:diva-141179 (URN)
Available from: 2017-09-25 Created: 2017-09-25 Last updated: 2018-06-15Bibliographically approved
Wihlborg, E. & Norstedt, A. (2017). New ways and actors when diplomacy goes digital: The e-Diplomacy Campaign “Midwives4All. In: Proceedings of the 50th Hawaii International Conference on System Sciences, 2017: . Paper presented at HICSS 51, The Hawaii International Conference on System Sciences, January 4-7, 2017, Waikoloa, Hawaii (pp. 2438-2447). Waikoloa: University of Hawaii
Open this publication in new window or tab >>New ways and actors when diplomacy goes digital: The e-Diplomacy Campaign “Midwives4All
2017 (English)In: Proceedings of the 50th Hawaii International Conference on System Sciences, 2017, Waikoloa: University of Hawaii , 2017, p. 2438-2447Conference paper, Published paper (Refereed)
Abstract [en]

This article focuses on Midwives4All, an e-diplomacy campaign launched by the Swedish MFA in 2015. The campaign aims to spread knowledge about the benefits of midwives and evidence-based midwifery. Within the campaign, the Swedish MFA, and in particular its Communications Department (UD-KOM), combines e-diplomacy and networking and the campaign has become one key activity within the Swedish feminist foreign policy. It is organizing diplomacy in new ways that regards both choices of channels and the networking with inter- and nongovernmental organizations. The limited impacts of the campaign are seen as consequences of the peripheral status of the issue and the lack of systematic structures for e-diplomacy so far. In spite of this the case indicates that e-diplomacy has the potential to raise and empower both new actor groups and new issues on the diplomatic agenda.

Place, publisher, year, edition, pages
Waikoloa: University of Hawaii, 2017
Keywords
E-government, digital diplomacy, feminism, social media, Sweden
National Category
Political Science Public Health, Global Health, Social Medicine and Epidemiology Social Sciences Interdisciplinary
Identifiers
urn:nbn:se:liu:diva-139871 (URN)10.24251/HICSS.2017.295 (DOI)978-0-9981331-0-2 (ISBN)
Conference
HICSS 51, The Hawaii International Conference on System Sciences, January 4-7, 2017, Waikoloa, Hawaii
Available from: 2017-08-18 Created: 2017-08-18 Last updated: 2018-08-01Bibliographically approved
Elg, M., Wihlborg, E. & Örnerheim, M. (2017). Public quality – for whom and how?: Integrating public core values with quality management. Total quality management and business excellence (Online), 28(3-4), 379-389
Open this publication in new window or tab >>Public quality – for whom and how?: Integrating public core values with quality management
2017 (English)In: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 28, no 3-4, p. 379-389Article in journal (Refereed) Published
Abstract [en]

Quality management (QM) plays an important role in public organisations’ efforts to create better access to, and effectiveness of, specific services. When transferring QM models from market-based firms to public services provided by public organisations, several basic contrasts and even contradictions must be addressed. Core values of the public sector differ from those of the private sector, but what are the consequences of this distinction? In this article we discuss the importance of four central arguments on public services: rights and access have to be considered; equality is an important facet of public services; coerciveness is a unique feature of public services; and legitimacy can be improved by high-quality services. These arguments have not been discussed explicitly in the context of QM. Adding these central aspects of public services to the QM field could generate more sustainable ways for developing quality and QM in public services in particular and the public sector in general.

Place, publisher, year, edition, pages
Routledge, 2017
Keywords
public sector; customer; citizen; quality management
National Category
Public Administration Studies
Identifiers
urn:nbn:se:liu:diva-128224 (URN)10.1080/14783363.2015.1087841 (DOI)000397039800010 ()2-s2.0-84945236799 (Scopus ID)
Available from: 2016-05-23 Created: 2016-05-23 Last updated: 2018-06-15Bibliographically approved
Hansson, P.-O. & Wihlborg, E. (2016). Development of quality management in education: A comparative case study in the Swedish multi-level governance system. In: Nagib Callaos et al. (Ed.), The 10th International Multi-Conference on Society, Cybernetics and Informatics : July 5-8, 2016-Orlando, Florida, USA : proceedings : IMSCI'16: . Paper presented at The 10th International Multi-Conference on Society, Cybernetics and Informatics: IMSCI 2016, July 5-8, Orlando, Florida, USA (pp. 43-48). International Institute of Informatics and Systemics
Open this publication in new window or tab >>Development of quality management in education: A comparative case study in the Swedish multi-level governance system
2016 (English)In: The 10th International Multi-Conference on Society, Cybernetics and Informatics : July 5-8, 2016-Orlando, Florida, USA : proceedings : IMSCI'16 / [ed] Nagib Callaos et al., International Institute of Informatics and Systemics , 2016, p. 43-48Conference paper, Published paper (Refereed)
Abstract [en]

New Public Management (NPM) reforms has affected the Swedish school system and its administration over the last 20 years. User choices and competition create new context to promote quality management which are not completely applicable on public services. This paper focus on the growing use of quality management in primary education and on processes at different levels, how processes can be supported either by professionals or/and ICT to improve educational quality. This paper investigates meanings of quality in education by analysing data from Swedish public schools and the municipal administration. Case studies in five municipalities have been conducted, varying in size and thereby also by numbers of schools and structures of quality management. Based on this multi-case study we discuss four implications. First, there is a need to clarify the roles and obligations of the different levels and actors in the education sectors. Second, there is a need to support and develop roles that can strengthen quality in public schools no matter of the size of the municipality administration. Thirdly, such support can be implemented by certain services as quality coordinators in a community of practice. Implementation of ICT to support quality is an another opportunity; people in virtual community of practice collaborate online, share experiences and support each other in legislative matters, human resources etc. Fourthly, there is need to elaborate on the meanings of quality management in public settings and also open up the meanings of quality in relation to education in particular and public services in general.

Place, publisher, year, edition, pages
International Institute of Informatics and Systemics, 2016
Keywords
Quality management, Education, ICT, Community of practice and Case Studies
National Category
Political Science
Identifiers
urn:nbn:se:liu:diva-130540 (URN)9781941763445 (ISBN)
Conference
The 10th International Multi-Conference on Society, Cybernetics and Informatics: IMSCI 2016, July 5-8, Orlando, Florida, USA
Available from: 2016-08-15 Created: 2016-08-15 Last updated: 2018-06-15Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-9905-0942

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