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Publications (10 of 29) Show all publications
Toll, D., Lindgren, I., Melin, U. & Østergaard Madsen, C. (2019). Artificial Intelligence in Swedish Policies: Values, Benefits, Considerations and Risks. In: Lindgren, Ida; Janssen, Marijn; Lee, Habin; Polini, Andrea; Rodrígues Bolívar, Manuel Pedro; Jochen Scholl, Hans; Tamborious, Efthimios (Ed.), Electronic Government: 18th IFIP WG 8.5 International Conference, EGOV 2019 San Benedetto Del Tronto, Italy, September 2–4, 2019 Proceedings. Paper presented at International Conference on Electronic Government (pp. 301-310). Cham, Switzerland: Springer, 18
Open this publication in new window or tab >>Artificial Intelligence in Swedish Policies: Values, Benefits, Considerations and Risks
2019 (English)In: Electronic Government: 18th IFIP WG 8.5 International Conference, EGOV 2019 San Benedetto Del Tronto, Italy, September 2–4, 2019 Proceedings / [ed] Lindgren, Ida; Janssen, Marijn; Lee, Habin; Polini, Andrea; Rodrígues Bolívar, Manuel Pedro; Jochen Scholl, Hans; Tamborious, Efthimios, Cham, Switzerland: Springer, 2019, Vol. 18, p. 301-310Conference paper, Published paper (Refereed)
Abstract [en]

Artificial intelligence (AI) is said to be the next big phase in digital- ization. There is a global ongoing race to develop, implement and make use of AI in both the private and public sector. The many responsibilities of governments in this race are complicated and cut across a number of areas. Therefore, it is important that the use of AI supports these diverse aspects of governmental commitments and values. The aim of this paper is to analyze how AI is portrayed in Swedish policy documents and what values are attributed to the use of AI. We analyze Swedish policy documents and map benefits, considerations and risks with AI into different value ideals, based on an established e-government value framework. We conclude that there is a discrepancy in the policy level discourse on the use of AI between different value ideals. Our findings show that AI is strongly associated with improving efficiency and service quality in line with previous e- government policy studies. Interestingly, few benefits are highlighted concerning engagement of citizens in policy making. A more nuanced view on AI is needed for creating realistic expectations on how this technology can benefit society.

Place, publisher, year, edition, pages
Cham, Switzerland: Springer, 2019
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 11685
Keywords
Artificial intelligence, e-Government values, Public sector, Benefits, Risks
National Category
Information Systems, Social aspects
Research subject
Economic Information Systems
Identifiers
urn:nbn:se:liu:diva-161904 (URN)10.1007/978-3-030-27325-5_23 (DOI)978-3-030-27324-8 (ISBN)978-3-030-27325-5 (ISBN)
Conference
International Conference on Electronic Government
Available from: 2019-11-12 Created: 2019-11-12 Last updated: 2019-11-12
Simonofski, A., Melin, U., Lindgren, I., Vanderose, B. & Snoeck, M. (2019). Towards a Decision Support Guide for User Participation in Public e-Service Development. In: : . Paper presented at Twenty-fifth Americas Conference on Information Systems, Cancun, 2019.
Open this publication in new window or tab >>Towards a Decision Support Guide for User Participation in Public e-Service Development
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2019 (English)Conference paper, Published paper (Refereed)
Abstract [en]

User participation is often reported as a success factor for public e-service development. However, in practice, project managers face challenges to involve users due to lack of methodology, time, or context awareness. In order to tackle this lack of context awareness, we describe a conceptual model summarizing the impact of four influencing factors on user participation decisions. From this model, we then derive a decision support guide that helps project managers from public organizations understand when and how to include users in the development process. Following the design science research approach, the conceptual model is built in an iterative manner based on several literature sources and validated through in-depth interviews and group discussions with project managers and researchers. This paper contributes to research as it helps to frame the conditions impacting participation and opens the discussion for the addition of other factors. Then, it also contributes to practice as project managers developing public e-services will be able to reach a better situated participation.

Keywords
User participation, Public e-service Development, Decision support guide
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:liu:diva-161888 (URN)978-0-9966831-8-0 (ISBN)
Conference
Twenty-fifth Americas Conference on Information Systems, Cancun, 2019
Available from: 2019-11-11 Created: 2019-11-11 Last updated: 2019-11-11
Söderström, F., Melin, U., Lindgren, I. & Galzie, Z. (2018). Coordinating Public E-services: Investigating Mechanisms and Practices in a Government Agency. In: Peter Parycek, Olivier Glassey, Marijn Janssen, Hans Jochen Scholl, Efthimios Tambouris, Evangelos Kalampokis, Shefali Virkar (Ed.), 17th IFIP WG 8.5 International Conference, EGOV 2018, Krems, Austria, September 3-5, 2018, Proceedings: . Paper presented at 17th IFIP WG 8.5 International Conference, EGOV 2018, Krems, Austria, September 3-5, 2018 (pp. 85-97). Cham, Switzerland: Springer, 11020
Open this publication in new window or tab >>Coordinating Public E-services: Investigating Mechanisms and Practices in a Government Agency
2018 (English)In: 17th IFIP WG 8.5 International Conference, EGOV 2018, Krems, Austria, September 3-5, 2018, Proceedings / [ed] Peter Parycek, Olivier Glassey, Marijn Janssen, Hans Jochen Scholl, Efthimios Tambouris, Evangelos Kalampokis, Shefali Virkar, Cham, Switzerland: Springer, 2018, Vol. 11020, p. 13p. 85-97Conference paper, Published paper (Refereed)
Abstract [en]

Coordination is an important enabler when creating and managing coherent, integrated, secure and smart public electronic services (e-services). With an increased demand for such services, coordination as an internal organizational phenomenon is becoming increasingly important. Based on a qualitative case study, and informed by coordination theory, this paper investigates two different theoretical views applied on internal e-service coordination within a government agency in Sweden. At the outset, the agency is seeking one generic way to coordinate the current heterogeneous and fragmented internal e-service landscape in a more efficient way. Hence, our aim also includes investigating the prerequisites and potential for this type of coordination. We conduct this study in two stages. First, we apply a well-established theoretical lens from organizational theory on a set of coordination efforts, thereby perceiving coordination as a planned and anticipated activity based on a fixed set of mechanisms. Second, we apply a lens of coordinating as emergent practice, which allows for an in-depth investigation of more flexible and dynamic aspects of coordinating activities in daily work. By combining these two views, we argue that this approach can facilitate and increase understanding of the dynamics and flexibility needed to understand the type of coordination needed in public e-service contexts. This also implies that there is no single best practice or ‘one-size-fits-all’ approach to internal e-service coordination. Instead, organizations need to acknowledge the need for combined multi-dimensional views revealing the inherent complexity of coordination; as planned as well as emerging activities.

Place, publisher, year, edition, pages
Cham, Switzerland: Springer, 2018. p. 13
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 11020
Keywords
Coordination, coordination mechanisms, e-government, e-services, public sector ICT
National Category
Information Systems
Identifiers
urn:nbn:se:liu:diva-154627 (URN)10.1007/978-3-319-98690-6_8 (DOI)978-3-319-98690-6 (ISBN)978-3-319-98689-0 (ISBN)
Conference
17th IFIP WG 8.5 International Conference, EGOV 2018, Krems, Austria, September 3-5, 2018
Funder
Swedish Transport Administration
Available from: 2019-02-22 Created: 2019-02-22 Last updated: 2019-03-08Bibliographically approved
Lindgren, I. & van Veenstra, A. F. (2018). Digital government transformation: a case illustrating public e-service development as part of public sector transformation. In: dgo '18 Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age. Paper presented at dgo '18 The 19th Annual International Conference on Digital Government Research: Governance in the Data Age Delft, The Netherlands, May 30-June 01 s018. ACM Press
Open this publication in new window or tab >>Digital government transformation: a case illustrating public e-service development as part of public sector transformation
2018 (English)In: dgo '18 Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age, ACM Press, 2018Conference paper, Published paper (Refereed)
Abstract [en]

Digital government is often seen as an enabler or even driver of transformation of public administration, with the objective of creating public value. Such transformations are complex, requiring a long process of change; often, digitalization of public services is seen as the main means to this end. We investigate how digitalization of public services can be related to public sector transformation, and how this development can be linked to public value. In order to do so, this paper first conceptualizes digital government enabled transformation based on literature. Thereafter, we present an empirical example of public e-service development in Sweden. This case illustrates how e-service development can highlight shifts in societal values, and challenges that follow when trying to sustain changing societal values. Our findings suggest that in order to sustain transformation and (changing) public value, multiple processes of change and redesign need to be in place, not only of the organisational processes involved, but also of regulatory and institutional aspects, such as changes to the law and in the discretion and work practice of public officials.

Place, publisher, year, edition, pages
ACM Press, 2018
National Category
Computer and Information Sciences
Identifiers
urn:nbn:se:liu:diva-148180 (URN)10.1145/3209281.3209302 (DOI)978-1-4503-6526-0 (ISBN)
Conference
dgo '18 The 19th Annual International Conference on Digital Government Research: Governance in the Data Age Delft, The Netherlands, May 30-June 01 s018
Available from: 2018-06-01 Created: 2018-06-01 Last updated: 2018-06-01
Holgersson, J., Melin, U., Lindgren, I. & Axelsson, K. (2018). Exploring User Participation Practice in Public E-Service Development: Why, How and in Whose Interest?. The Electronic Journal on e-government (EJEG), 16(1), 72-86
Open this publication in new window or tab >>Exploring User Participation Practice in Public E-Service Development: Why, How and in Whose Interest?
2018 (English)In: The Electronic Journal on e-government (EJEG), ISSN 1479-439X, Vol. 16, no 1, p. 72-86Article in journal (Refereed) Published
Abstract [en]

User participation is seen as an important enabler for successful public e-service development. However, at the same time development of public e-services is still often characterised by an internal government perspective with little consideration for external users’ perspectives. This paper challenges the overly positive attitude that is surrounding user participation in e-government research. The paper aims to illustrate and problematize various aspects that influence why, how, and in whose interest user participation is conducted in public e-service development. First, via a literature review, we identify a set of dimensions for critically exploring how, why, and in whose interest user participation is conducted in public e-service development projects. Second, we use these dimensions in order to characterise and analyse three empirical public e-service development cases in order to test the utility, usefulness, and feasibility of the identified dimensions. Our findings highlight the importance of questioning and elaborating on the motives behind user participation (the why) in public e-service development. We also identify two basic forms of how user participation is addressed in public e-service development projects: 1) veneered participation, and 2) ad-hoc participation. Furthermore, we argue that any decisions made regarding user participation in public e-service development should be based on conscious and informed choices concerning why user participation is needed and what it may bring for different stakeholders and their interests.

Place, publisher, year, edition, pages
Academic Conferences and Publishing International Limited, 2018
Keywords
E-government, User Participation, Public e-service development
National Category
Information Systems
Identifiers
urn:nbn:se:liu:diva-152236 (URN)
Available from: 2018-10-23 Created: 2018-10-23 Last updated: 2018-11-06Bibliographically approved
Pilemalm, S., Lindgren, I. & Ramsell, E. (2015). Fourth Generation of User-centered Design: eveloping for E-government and Cross-sector Collaborations.. In: In Electronic Government and Electronic Participation: . Paper presented at Dual EGOV 2015 and ePart 2015 conference.14th IFIP Electronic Government (EGOV) and 7th Electronic Participation (ePart) Conference 2015. Date: 30th August - 2nd September 2015University of Macedonia, Thessaloniki, Greece (pp. 178-192). IOS Press, 22
Open this publication in new window or tab >>Fourth Generation of User-centered Design: eveloping for E-government and Cross-sector Collaborations.
2015 (English)In: In Electronic Government and Electronic Participation, IOS Press, 2015, Vol. 22, p. 178-192Conference paper, Published paper (Refereed)
Abstract [en]

This study explores the need for user-centered design (UCD) approaches to adapt to recent societal trends of cross-sector collaborations, civil citizen involvement and e-government initiatives affecting the public sector. This is achieved by studying three cases involving such trends, taking place in the Swedish Emergency Response System. Using results from the cases, information systems development related challenges are identified and related to adaption needs for current UCD approaches. Suggestions of such adaption are provided and a number of inherent challenges for the fourth generation of UCD are discussed, including challenges concerning (a) balancing ideological versus practical needs; (b) resources; (c) lack of know-how; and (d) design techniques and tool challenges.

Place, publisher, year, edition, pages
IOS Press, 2015
Series
Innovation and the Public Sector, ISSN 1871-1073
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:liu:diva-126939 (URN)10.3233/978-1-61499-570-8-178 (DOI)
Conference
Dual EGOV 2015 and ePart 2015 conference.14th IFIP Electronic Government (EGOV) and 7th Electronic Participation (ePart) Conference 2015. Date: 30th August - 2nd September 2015University of Macedonia, Thessaloniki, Greece
Available from: 2016-04-08 Created: 2016-04-08 Last updated: 2019-01-31
Wassrin, S., Lindgren, I. & Melin, U. (2015). Open Innovation Contests for Improving Healthcare - An Explorative Case Study Focusing on Challenges in a Testbed Initiative. In: ELECTRONIC GOVERNMENT (EGOV 2015): . Paper presented at 14th Annual International IFIP Working Group 8.5 Electronic Government Conference (IFIP EGOV) (pp. 91-104). SPRINGER-VERLAG BERLIN, 9248
Open this publication in new window or tab >>Open Innovation Contests for Improving Healthcare - An Explorative Case Study Focusing on Challenges in a Testbed Initiative
2015 (English)In: ELECTRONIC GOVERNMENT (EGOV 2015), SPRINGER-VERLAG BERLIN , 2015, Vol. 9248, p. 91-104Conference paper, Published paper (Refereed)
Abstract [en]

Working with innovation is important in several sectors and industries. One emerging arena for innovation is the arrangements of innovation contests. The aim of the paper is to describe and characterize an open innovation contest for improving healthcare, and to address the challenges involved. The research is a qualitative, explorative and interpretive case study of a Swedish region providing publicly funded healthcare. The conclusions show the need to generate and analyze data from actors with several perspectives in the contest. Challenges identified include defining and precisely expressing the problem, separating and delimiting the different problems and achieving a joint view. Other challenges were identifying and attracting knowledgeable participants, to consider incentives, and communicating the contest. In the collaboration stage, challenges involved the contest design, enabling knowledge sharing, managing various agendas, and being open-minded to new ideas; and finally, assessing whether the problem is suitable for open innovation contests at all.

Place, publisher, year, edition, pages
SPRINGER-VERLAG BERLIN, 2015
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 9248
Keywords
Open innovation; Innovation; Innovation contests; Open innovation process; Healthcare; Testbed
National Category
Other Engineering and Technologies
Identifiers
urn:nbn:se:liu:diva-122225 (URN)10.1007/978-3-319-22479-4_7 (DOI)000362426900007 ()978-3-319-22479-4 (ISBN)
Conference
14th Annual International IFIP Working Group 8.5 Electronic Government Conference (IFIP EGOV)
Available from: 2015-10-26 Created: 2015-10-23 Last updated: 2018-01-24
Lindgren, I. (2014). Stakeholder Involvement in Public e-Service Development: Broadening the Scope of User Involvement. In: Janssen et al. (Ed.), Electronic Government and Electronic Participation: . Paper presented at EGOV 2014 (pp. 84-92). Amsterdam: IOS Press
Open this publication in new window or tab >>Stakeholder Involvement in Public e-Service Development: Broadening the Scope of User Involvement
2014 (English)In: Electronic Government and Electronic Participation / [ed] Janssen et al., Amsterdam: IOS Press, 2014, p. 84-92Conference paper, Published paper (Refereed)
Abstract [en]

This paper investigates if user involvement (UI) theory and theory on stakeholder theory (ST) can be merged to form a new theoretical entity that can inform whose voice should be heard in public e-service development. The investigation is based on a hermeneutic literature review and analysis. The result is a merger of ideas on who should be involved (extracted from stakeholder theory) with ideas on why this involvement should be organized (extracted from the user involvement literature). The paper presents research in progress, meaning that the merger presented is not particularly advanced. Still, this merger of ideas is substantial and important as it could function as the fundament for a more elaborate understanding of how to determine who should be involved in public e-service development. Involving the ‘right’ actors is believed to lead to higher quality in public e-services; therefore, advancement in our knowledge on how to identify these actors and finding better ways of involving these actors is needed.

Place, publisher, year, edition, pages
Amsterdam: IOS Press, 2014
Series
ELECTRONIC GOVERNMENT AND ELECTRONIC PARTICIPATION, ISSN 1871-1073
Keywords
public e-service, development, user involvement, stakeholder theory
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:liu:diva-113946 (URN)10.3233/978-1-61499-429-9-84 (DOI)000355825600009 ()978-1-61499-428-2 (ISBN)978-1-61499-429-9 (ISBN)
Conference
EGOV 2014
Available from: 2015-02-03 Created: 2015-02-03 Last updated: 2015-07-06
Lindgren, I. & Jansson, G. (2013). Electronic services in the public sector: A conceptual framework. Government Information Quarterly, 30(2), 163-172
Open this publication in new window or tab >>Electronic services in the public sector: A conceptual framework
2013 (English)In: Government Information Quarterly, ISSN 0740-624X, E-ISSN 1872-9517, Vol. 30, no 2, p. 163-172Article in journal (Refereed) Published
Abstract [en]

Electronic services provided by governmental organizations, here referred to as public e-services, are frequently discussed in the e-government literature. There is, however, little consensus on the meaning of the concepts used to describe and discuss these e-services, and hence, the literature is full of synonymous terms and concepts. This paper is conceptual and presents efforts to understand e-services in the public sector domain by unpacking the public e-service concept into three dimensions; as being (1) a service, (2) electronic, and (3) public (as contrasted to being private). Based on a hermeneutic analysis, these dimensions are discussed in a number of combinations, illustrating that a multi-dimensional take on public e-services must be adopted in order to capture the complexity of governmentally supplied e-services and contribute to theory development, as well as practical utility.

Place, publisher, year, edition, pages
Elsevier, 2013
Keywords
e-Government, e-Services, Public sector organizations, Public services, Information systems
National Category
Information Systems, Social aspects Public Administration Studies
Identifiers
urn:nbn:se:liu:diva-89664 (URN)10.1016/j.giq.2012.10.005 (DOI)000316974200005 ()
Available from: 2013-02-28 Created: 2013-02-28 Last updated: 2017-12-06
Lindgren, I. (2013). Public e-Service Stakeholders: A study on who matters for public e-service development and implementation. (Doctoral dissertation). Linköping: Linköping University Electronic Press
Open this publication in new window or tab >>Public e-Service Stakeholders: A study on who matters for public e-service development and implementation
2013 (English)Doctoral thesis, monograph (Other academic)
Alternative title[sv]
Intressenter i relation till offentliga e-tjänster : En studie om vem som är betydelsefull vid utveckling och implementering av offentliga e-tjänster
Abstract [en]

Public e-services are progressively used as a means for governmental agencies to interact and exchange information with citizens and businesses. These services are typically Internet-based and are meant to fulfill the three overarching objectives of egovernment; (1) to improve citizens’ interactions with the government, (2) to make governmental organizations more efficient and effective, and (3) to increase the transparency of government and lead to a more democratic society. The work presented in this thesis concerns how to identify those who affect the development of public e-services, and those who are affected by the implementation of a public eservice; hence public e-service stakeholders. The research is conducted according to the qualitative and interpretive research tradition. Based on theoretical and empirical work, conducted and analyzed using a hermeneutic approach, a conceptual framework is presented. The basis of the framework is laid by extracting, structuring, and interrelating concepts, models and methodologies concerning public e-services, public e-service stakeholders, and stakeholder involvement. The empirical foundation of the thesis, an interpretive case study, covers the development and implementation of a public e-service at a Swedish public sector organization. Data collection techniques include interviews, participatory observation, an open-ended questionnaire, and project documentation. The thesis presents two main knowledge contributions; 1) lessons learned from a public e-service development project involving multiple stakeholders; and 2) a conceptual framework for identifying, characterizing and involving stakeholders in the development and implementation of a public e-service.

Abstract [sv]

En mängd myndighetstjänster, såsom ansökan om föräldrapenning, finns nu tillgängliga via Internet i form av offentliga e-tjänster. Dessa e-tjänster är tänkta att uppfylla tre generella mål: (1) att förbättra medborgares interaktioner med offentliga organisationer, (2) att effektivisera och förbättra administrativa processer inom den offentliga förvaltningen, samt (3) att öka den offentliga förvaltningens transparens och i förlängningen leda till ett mer demokratiskt samhälle. Arbetet som presenteras i avhandlingen syftar till att identifiera vilka intressenter som påverkar, och/eller påverkas av, utveckling och implementering av offentliga e-tjänster. Avhandlingen presenterar forskning som genomförts enligt en kvalitativ och tolkande forskningstradition. Baserat på teoretiskt och empiriskt arbete, genomfört och analyserat med en hermeneutisk ansats, presenterar avhandlingen ett konceptuellt ramverk. Ramverket är uppbyggt av extraherade, strukturerade och interrelaterade koncept, modeller och metoder angående offentliga e-tjänster, intressenter, och användarmedverkan. Det empiriska arbetet utgörs av en fallstudie av utveckling och införande av en offentlig e-tjänst vid en svensk offentlig organisation. De datainsamlingsmetoder som använts inkluderar intervjuer, deltagande observationer, en kvalitativ enkät, samt dokumentstudier. Avhandlingen presenterar två huvudsakliga kunskapsbidrag: (1) lärdomar från ett utvecklings- och implementeringsprojekt av en offentlig e-tjänst som involverar många olika intressenter, samt (2) ett konceptuellt ramverk för att identifiera, karaktärisera och involvera intressenter vid utveckling och implementering av offentliga e-tjänster.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2013. p. 327
Series
Linköping Studies in Arts and Sciences, ISSN 0282-9800 ; 580
Keywords
Public e-service, stakeholders, e-government, user involvement, Offentliga e-tjänster, intressenter, e-förvaltning, användarmedverkan
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:liu:diva-91287 (URN)978-91-7519-631-2 (ISBN)
Public defence
2013-05-27, ACAS, Hus A, Campus Valla, Linköpings universitet, Linköping, 13:15 (Swedish)
Opponent
Supervisors
Available from: 2013-04-19 Created: 2013-04-19 Last updated: 2019-06-10Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-4735-8697

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