liu.seSearch for publications in DiVA
Change search
Link to record
Permanent link

Direct link
BETA
Alternative names
Publications (10 of 42) Show all publications
Pilemalm, S. (2019). ICT-Enabled Citizen Co-production in Excluded Areas – Using Volunteers in Emergency Response. In: Panos Panagiotopoulos, Noella Edelmann, Olivier Glassey, Gianluca Misuraca, Peter Parycek, Thomas Lampoltshammer and Barbara Re (Ed.), Electronic Participation: 11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2–4, 2019 Proceedings. Paper presented at 11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2–4, 2019 (pp. 87-101). Cham: Springer
Open this publication in new window or tab >>ICT-Enabled Citizen Co-production in Excluded Areas – Using Volunteers in Emergency Response
2019 (English)In: Electronic Participation: 11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2–4, 2019 Proceedings / [ed] Panos Panagiotopoulos, Noella Edelmann, Olivier Glassey, Gianluca Misuraca, Peter Parycek, Thomas Lampoltshammer and Barbara Re, Cham: Springer, 2019, p. 87-101Conference paper, Published paper (Refereed)
Abstract [en]

One of many contemporary public-sector challenges is the increasing socio-economic gaps and excluded areas in many cities worldwide. This study explores ICT-enabled citizen co-production using volunteers as first responders in excluded areas near Stockholm, the capital of Sweden. The study indicates that these volunteers can make a major difference if arriving first at an emergency site, e.g. saving lives by administering CPR and extinguishing fires before they spread. Major challenges relate to individual versus collective engagement, gender aspects and language barriers. Current ICT support, in the form of text messages or a basic app, is deemed sufficient but, for the initiative to expand and enable long-term effective engagement, calibrated solutions matching competence, role and language with incident and area are needed. In a public-sector innovation context, the study highlights the need for future research on digitalized co-production with an explicit focus on the ICT artifact and its co-creation artifact as catalysts for change. In relation to this, this study confirms previous research arguing for the merging of policy science and information systems research in an era of rapid digitalized public-sector transformation, but adds that they need to be complemented by perspectives from sociology, e.g. on gender and ethnicity, in initiatives involving citizens in excluded areas.

Place, publisher, year, edition, pages
Cham: Springer, 2019
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 11686
National Category
Information Systems Social Sciences Interdisciplinary Communication Systems
Identifiers
urn:nbn:se:liu:diva-160126 (URN)10.1007/978-3-030-27397-2_8 (DOI)9783030273965 (ISBN)9783030273972 (ISBN)
Conference
11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2–4, 2019
Available from: 2019-09-06 Created: 2019-09-06 Last updated: 2019-09-06Bibliographically approved
Ramsell, E., Andersson Granberg, T. & Pilemalm, S. (2019). Identifying functions for smartphone basedapplications in volunteer emergency response. In: Zeno Franco, José J. González, José H. Canós (Ed.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management: . Paper presented at 16th International Conference on Information Systems for Crisis Response and ManagementValencia (Spain), May 19-22, 2019 (pp. 1044-1056). Information Systems for Crisis Response and Management
Open this publication in new window or tab >>Identifying functions for smartphone basedapplications in volunteer emergency response
2019 (English)In: Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management / [ed] Zeno Franco, José J. González, José H. Canós, Information Systems for Crisis Response and Management , 2019, p. 1044-1056Conference paper, Published paper (Refereed)
Abstract [en]

Emergency response organisations struggle with resource constraints and thereby faces challenges in providing high-quality public services. Utilising voluntary first responders is one way to address these challenges. There are different types of volunteers who can help at an emergency site, e.g. citizen volunteers or voluntary professionals from other occupations. To successfully engage with and utilise these resources, adequate information and communication technology (ICT) is necessary. In this meta-study, combining and further exploring two previous studies, the aim is to identify, analyse and evaluate suitable functions for smartphone applications that can be used to dispatch and support volunteers. The results show that the functions can be divided into essential ones that are necessary for the response to work at all, and others that might contribute to a more effective response. The study also shows that the same functions can be used for different volunteer groups.

Place, publisher, year, edition, pages
Information Systems for Crisis Response and Management, 2019
Series
ISCRAM Conference proceedings, ISSN 2411-3387
Keywords
Voluntary emergency response, ICT, smartphone application, end users, co-production
National Category
Information Systems
Identifiers
urn:nbn:se:liu:diva-157031 (URN)978-84-09-10498-7 (ISBN)
Conference
16th International Conference on Information Systems for Crisis Response and ManagementValencia (Spain), May 19-22, 2019
Available from: 2019-05-23 Created: 2019-05-23 Last updated: 2019-06-24
Yousefi Mojir, K., Pilemalm, S. & Andersson Granberg, T. (2019). Semi-professionals: emergency response as an additional task in current occupations. International Journal of Emergency Services, 8(2), 86-107
Open this publication in new window or tab >>Semi-professionals: emergency response as an additional task in current occupations
2019 (English)In: International Journal of Emergency Services, ISSN 2047-0894, E-ISSN 2047-0908, Vol. 8, no 2, p. 86-107Article in journal (Refereed) Published
Abstract [en]

Purpose The purpose of this paper is twofold: first, to identify occupational groups who can act as semi-professional first responders, in order to shorten the response times to frequent emergencies, and second, to identify related opportunities, challenges and needs of training, emergency supplies and information technology (IT) support. Design/methodology/approach A case study approach was taken, combining future workshops, focus groups and an exercise. Network governance was used as an analytical lens. Findings The identified potential groups are security guards, home care personnel, fire services day personnel and facility service personnel. The results show that semi-professionals have a large potential to complement professional resources by carrying out first response or supportive actions vital to the emergency, partly by using already existing cars and equipment. The identified needs include additional basic equipment such as fire extinguishers and first-aid kits, training in basic firefighting, first aid and risk assessment, as well as mobile phone application-based IT support to manage alarms. The major challenges are organisational, economic and juridical, including ambiguities in responsibilities and related insurances. The analysis recognises the new collaboration as a hybrid form of hierarchical government and network governance. Social implications The study suggests that using semi-professional resources can be one of many innovative solutions to recent public sector challenges that have put a huge strain on professional emergency response organisations. Originality/value The study provides a novel view of using semi-professional resources in emergency response, based on the joint perspectives of various occupational groups, and the fire services.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019
Keywords
Network governance, Cross-sector collaboration with fire services, Semi-professionals
National Category
Communication Studies Public Administration Studies
Identifiers
urn:nbn:se:liu:diva-150834 (URN)10.1108/IJES-11-2017-0059 (DOI)000476677000001 ()
Note

Funding agencies: Norrkoping municipality; Swedish Civil Contingencies Agency, through the research centre CARER (Center for Advanced Research in Emergency Response)

Available from: 2018-09-03 Created: 2018-09-03 Last updated: 2019-08-12Bibliographically approved
Munkvold, B. E., Radianti, J., Rød, J. K., Opach, T., Snaprud, M., Pilemalm, S. & Bunker, D. (2019). Sharing Incident and Threat Information for Common Situational Understanding. In: Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management: . Paper presented at ISCRAM Conference, València, Spain, May 19-22 2019.
Open this publication in new window or tab >>Sharing Incident and Threat Information for Common Situational Understanding
Show others...
2019 (English)In: Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management, 2019Conference paper, Published paper (Refereed)
Abstract [en]

This paper presents the INSITU research project initiated to provide a systematic approach for effective sharing, integration and use of information from different sources, to establish a common operational picture (COP) and shared situational understanding among multiple actors in emergency response. The solution developed will provide an interactive map display, integrating harmonisation of terminology and collaboration support for information sharing and synthesis. The enhanced COP will also support evaluation and learning from exercises and incidents. The project involves close collaboration with emergency management stakeholders in Norway, for requirements analysis, participatory design, and validation of project deliverables. The research will improve information sharing and decision support in emergency operations centres, which will contribute to improve societal resilience through more effective response capability.

Keywords
Common operational picture, situational awareness, collaboration support, geographic information systems, terminology harmonisation
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:liu:diva-157033 (URN)
Conference
ISCRAM Conference, València, Spain, May 19-22 2019
Available from: 2019-05-23 Created: 2019-05-23 Last updated: 2019-06-27Bibliographically approved
Munkvold Erikssen, B., Opach, T., Pilemalm, S., Radianti, J. & Rød, J. K. (2019). SHARING INFORMATION FOR COMMONSITUATIONAL UNDERSTANDING INEMERGENCY RESPONSE. In: Proceedings of the 27th European Conference on Information Systems (ECIS): . Paper presented at European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Uppsala
Open this publication in new window or tab >>SHARING INFORMATION FOR COMMONSITUATIONAL UNDERSTANDING INEMERGENCY RESPONSE
Show others...
2019 (English)In: Proceedings of the 27th European Conference on Information Systems (ECIS), Uppsala, 2019Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Uppsala: , 2019
National Category
Information Systems
Identifiers
urn:nbn:se:liu:diva-157768 (URN)
Conference
European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019
Available from: 2019-06-20 Created: 2019-06-20 Last updated: 2019-06-27Bibliographically approved
Pilemalm, S. (2019). Using Security Guards and Civil Volunteers as First Responders inMedical Emergency Response - Tasks, Needs, and Challenges. Prehospital and Disaster Medicine, 34(1), 175-176
Open this publication in new window or tab >>Using Security Guards and Civil Volunteers as First Responders inMedical Emergency Response - Tasks, Needs, and Challenges
2019 (English)In: Prehospital and Disaster Medicine, ISSN 1049-023X, E-ISSN 1945-1938, Vol. 34, no 1, p. 175-176Article in journal (Refereed) Published
Abstract [en]

Introduction:

Public sector challenges have initiated new forms of collaboration between emergency response organizations, occupations from other societal sectors, and civil citizens, not the least in socio-economically vulnerable areas. As collaborations emerge, there is a need to explore the tasks, needs, and challenges of the new resources when providing medical emergency response.

Aim:

To explore two cases of 1) security guards and 2) organized civil volunteers collaborating with the ambulance services and municipal rescue services, and identifying relevant tasks, needs and challenges. The presentation will focus on their dispatch on medical alerts. A brief comparison of the two groups will also be performed.

Methods:

A case study approach was applied involving interviews and workshops with security guards, civil volunteers, ambulance services, and rescue services personnel.

Results:

The civil volunteers are dispatched on medical alerts concerning heart failures and accidents requiring first aid, including stopping major bleedings. The scope of tasks of security guards is broader since they are also dispatched on suicide and assault alerts. Needs in both cases include, e.g., proper training, joint exercises, equipment in terms of defibrillators, torquedos, and first aid kits, and proper ICT/GPS positioning support for dispatching. Challenges are mainly organizational and legal where security guards are somewhat protected by their own employer (e.g., through agreements, trauma support, and safety measures such as receiving a hepatitis vaccine) while civil volunteers do not have sufficient protection in any of these respects.

Discussion:

Both groups are useful resources in future medical emergency response since they are often close to the incident site and can provide first response while waiting for the professional resources, thereby saving lives and reducing consequences of trauma. However, they need to be better integrated into the professional emergency response system.

Place, publisher, year, edition, pages
Cambridge University Press, 2019
National Category
Social Sciences Medical and Health Sciences
Identifiers
urn:nbn:se:liu:diva-157034 (URN)10.1017/S1049023X19004035 (DOI)
Available from: 2019-05-23 Created: 2019-05-23 Last updated: 2019-06-12Bibliographically approved
Pilemalm, S. (2018). Participatory Design in Emerging Civic Engagement Initiatives in the New Public Sector: Applying PD Concepts in Resource-Scarce Organizations. ACM Transactions on Computer-Human Interaction, 25(1), 5:1-5:26
Open this publication in new window or tab >>Participatory Design in Emerging Civic Engagement Initiatives in the New Public Sector: Applying PD Concepts in Resource-Scarce Organizations
2018 (English)In: ACM Transactions on Computer-Human Interaction, ISSN 1073-0516, E-ISSN 1557-7325, Vol. 25, no 1, p. 5:1-5:26Article in journal (Refereed) Published
Abstract [en]

In this study, we address the role of Participatory Design (PD) in emerging public sector governance forms and, more specifically, civic engagement and we-government initiatives. We achieve this by first providing a research overview of the development of PD approaches since they originated in the 1970s, identifying different PD generations and associated concepts, contexts, and challenges, and then relating them to current public sector trends. Next, we link the overview to a practical example by presenting a case of applying PD to a civic engagement project that takes place in the Swedish emergency response system. Our example findings sustain previously identified needs to return to broad change processes and balance this with ICT re-configuration and structuration of the collaborative processes, the related stakeholders, and their needs, this time in a context where work tasks and responsibilities are not yet defined, known or experienced among stakeholders. We then suggest methodological ways to handle this by (1) applying an interdisciplinary PD approach, (2) replacing the traditional design group with a combination of various qualitative methods and PD techniques, e.g., focus groups, modified scenario-based future workshops, exercises, and after-action-reviews, and (3) support PD activities with context-specific frameworks. We argue that applying PD concepts to the governance forms that are emerging in resource-constrained public sector organizations poses a number of challenges, many of them relating directly to the unknown character of the work setting and the practical difficulties of involving civil citizens as end-users. However, if they are addressed and handled adequately, making civic engagement initiatives work processes and ICT support to work smoothly, this can contribute to a re-politicization of PD in terms of space, action, and the empowerment of citizens both by enhancing their skills and by having them represented in design activities.

Place, publisher, year, edition, pages
ACM Digital Library, 2018
Keywords
Participatory design, civic engagement, public sector
National Category
Computer and Information Sciences Information Systems, Social aspects Human Aspects of ICT Social Sciences Interdisciplinary
Identifiers
urn:nbn:se:liu:diva-145388 (URN)10.1145/3152420 (DOI)000426900600005 ()
Note

Funding agencies: Swedish Civil Contingencies Agency; SOS Alarm

Available from: 2018-02-27 Created: 2018-02-27 Last updated: 2018-04-11Bibliographically approved
Yousefi Mojir, K., Pilemalm, S. & Andersson Granberg, T. (2018). User Participation in Information Systems Development for Emerging Public Sector Initiatives. In: : . Paper presented at 27th International Conference on Information Systems Development (ISD2018), August 22-24, Lund, Sweden.
Open this publication in new window or tab >>User Participation in Information Systems Development for Emerging Public Sector Initiatives
2018 (English)Conference paper, Oral presentation only (Refereed)
Abstract [en]

This study is a-posteriori analysis of information systems (IS) development in a cross-sector collaboration case to identify and address user participation challenges in emerging public sector initiatives. The major challenges in the studied case was to develop IS for future cross-sector collaboration in a setting that does not yet exist, i.e. where the tasks, stakeholders and end-users are undefined. To address identified challenges, we suggest a combination of activities based on multiple design groups, scenario-based Future Workshops, focus groups, context-specific frameworks, and practical exercises with after-action-review. We argue that while similar challenges have been discussed in relation to large-scale projects and, sometimes, cross-sector collaboration, IS development for emerging public sector initiatives pose specific issues that need to be addressed.

Keywords
User participation, future service design, cross-sector collaboration
National Category
Public Administration Studies Communication Studies
Identifiers
urn:nbn:se:liu:diva-150956 (URN)
Conference
27th International Conference on Information Systems Development (ISD2018), August 22-24, Lund, Sweden
Available from: 2018-09-06 Created: 2018-09-06 Last updated: 2018-09-28Bibliographically approved
Andersson Granberg, T., Fredriksson, A., Pilemalm, S. & Yousefi Mojir, K. (2017). Effektivt sambruk av kommunala resurser för ökad säkerhet och trygghet. Linköping: Linköping University Electronic Press
Open this publication in new window or tab >>Effektivt sambruk av kommunala resurser för ökad säkerhet och trygghet
2017 (Swedish)Report (Other academic)
Abstract [sv]

Användandet av så kallade semiprofessionella resurser i räddningsinsatser har blivit allt vanligare i Sverige. En semiprofessionell är en person som fått utökade arbetsuppgifter inom respons och räddning inom ramen för sitt ordinarie yrke. Det kanske mest kända exemplet är väktare som responderar på den kommunala räddningstjänstens ärenden.

I det projekt som avrapporteras här, är syftet att undersöka vilka yrkesgrupper som skulle passa bra som semiprofessionella, och vad som krävs för att de effektivt ska kunna utföra de nya arbetsuppgifterna, bland annat i form av utbildning och utrustning. Vidare syftar projektet till att utvärdera vilken samhällsnytta semiprofessionella kan bidra med. Som studieobjekt används Norrköpings kommun, och via en aktionsforskningsinspirerad metodansats är målet att projektresultaten ska kunna bidra till en ökad säkerhet och trygghet i kommunen.

En kombination av kvalitativa och kvantitativa metoder används för att uppnå syftet. Genom workshops identifieras först fyra potentiella yrkesgrupper (räddningstjänstens dagtidspersonal, hemtjänstpersonal, förvaltningsentreprenörer och väktare), för vilka detaljerad data erhålls via fokusgruppsintervjuer. En grupp (räddningstjänstens dagtidspersonal) väljs ut för vidare analys, och ytterligare en workshop genomförs, plus ett experiment i form av en simulerad olycka där semiprofessionella får göra en första insats. En prototyp av ett utlarmningssystem tas fram, inklusive en smartphoneapplikation som de semiprofessionella kan använda för att ta emot och hantera larm. Med hjälp av applikationen utförs ett experiment där historiska larm skickas till potentiella semiprofessionella under två månaders tid, och de får svara på om de kan åka eller inte, samtidigt som deras position noteras. Genom att jämföra deltagarnas uppskattade insatstider med räddningstjänstens historiska, kan möjliga insatstidsförkortningar beräknas. Detta kompletteras med en bedömning av vad de kan bidra med i respektive händelse.

Bedömningen görs enligt en strukturerad metod av professionell personal från två olika räddningstjänstorganisationer. De beräknade insatstiderna och den skattade förmågan vägs samman till en monetär nytta av den semiprofessionella insatsen.

Resultatet visar att det finns ett stort antal yrkesgrupper som skulle kunna vara lämpliga att nyttja som semiprofessionella. I rapporten redovisas en lista med 23 grupper som anses ha potential och möjlighet att utföra räddningsinsatser som en del av sitt yrke. Vidare redovisas ett antal utmaningar och möjligheter, baserat på analysen av de fyra utvalda grupperna. En konkret sammanställning har gjorts i form av listor på utbildning och utrustning som krävs för att de effektivt kunna utföra sitt nya uppdrag. Dessa krav är förhållandevis enkla att uppfylla, och handlar om grundläggande utbildning i riskbedömning, brandsläckning och livräddande åtgärder, samt utrustning som tex handbrandsläckare och förbandslåda. Mer utmanande är de organisatoriska förändringar som är nödvändiga för att de semiprofessionella akut ska kunna lämna sina pågående arbetsuppgifter, samt hur utlarmningen ska kunna integreras i de tekniska system som används för professionella räddningsresurser. Vidare visar resultaten att semiprofessionella kan larmas, och förväntas göra nytta på en stor mängd olika typer av händelser, dock främst vid händelser med personskador eller akuta sjukdomsförlopp. Den monetära nyttan av att införa ett fåtal (i snitt 3,4 st) semiprofessionella i Norrköping och Linköpings kommuner beräknades till mellan 600 000 och 2 400 000 kr per år, beroende på hur lång tid det tar för de semiprofessionella ifrån att de får larm tills de påbörjar färden mot händelseplatsen.

En slutsats från projektet är att semiprofessionella skulle bidra till en ökad säkerhet och trygghet i Norrköping kommun, om de används som förstainsatsresurser, som ett komplement till befintlig professionell räddningspersonal.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2017. p. 61
Series
CARER Report ; 21
National Category
Public Administration Studies Communication Studies
Identifiers
urn:nbn:se:liu:diva-144352 (URN)
Available from: 2018-01-16 Created: 2018-01-16 Last updated: 2018-01-17Bibliographically approved
Ramsell, E., Pilemalm, S. & Andersson Granberg, T. (2017). Using Volunteers for Emergency Response in Rural Areas: Network Collaboration Factors and IT support in the Case of Enhanced Neighbors. In: Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras and Aurélie Montarnal (Ed.), Proceedings of the 14th International Conference on Information Systems for Crisis Response and Management: . Paper presented at The 14th International Conference on Information Systems for Crisis Response And Management, May 21-24, Albi, Occitanie Pyrénées-Méditerranée, France (pp. 985-995). Albi: ISCRAM Association, 14
Open this publication in new window or tab >>Using Volunteers for Emergency Response in Rural Areas: Network Collaboration Factors and IT support in the Case of Enhanced Neighbors
2017 (English)In: Proceedings of the 14th International Conference on Information Systems for Crisis Response and Management / [ed] Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras and Aurélie Montarnal, Albi: ISCRAM Association, 2017, Vol. 14, p. 985-995Conference paper, Published paper (Refereed)
Abstract [en]

In public services, there is a trend to increasingly utilize collaborations with non-professional volunteers for certain tasks, one example being emergency response. In many of these collaborations, information technology (IT) is an essential tool, and inadequate IT support can have far-reaching consequences—including even the loss of lives. Since a volunteer is a different type of actor, and may have different technical requirements, compared to professionals, there is a need to explore how collaborations between professionals and volunteers can be successfully developed. This paper is based on a case study of the Enhanced Neighbor project, which uses volunteers as first responders in emergency response. The study highlights important factors to consider when involving volunteers, including how IT can foster the collaboration, and the volunteers’ needs for IT support.

Place, publisher, year, edition, pages
Albi: ISCRAM Association, 2017
Series
Proceedings of the International Conference on Information Systems for Crisis Response and Management, ISSN 2411 -3387 ; 14
Keywords
Emergency response, IT support, volunteers, policy network collaboration
National Category
Information Systems, Social aspects Computer and Information Sciences Communication Studies Public Administration Studies Human Aspects of ICT
Identifiers
urn:nbn:se:liu:diva-141904 (URN)
Conference
The 14th International Conference on Information Systems for Crisis Response And Management, May 21-24, Albi, Occitanie Pyrénées-Méditerranée, France
Available from: 2017-10-12 Created: 2017-10-12 Last updated: 2018-02-21Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-4677-1949

Search in DiVA

Show all publications