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Martin, J., Elg, M. & Gremyr, I. (2019). Fit for purpose?: Exploring competence in quality management. International Journal of Quality and Service Sciences, 11(3), 317-333
Open this publication in new window or tab >>Fit for purpose?: Exploring competence in quality management
2019 (English)In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 11, no 3, p. 317-333Article in journal (Refereed) Published
Abstract [en]

Purpose – The purpose of this study is to use competence theory to explore the fit between actual competencies of quality management practitioners and the perception of quality management competence needs in organisations. 

Design/methodology/approach –This paper is based on a cross-case quantitative study design featuring a survey of quality management practitioners (n= 249) within eight large Swedish organisations. The research instrument was a questionnaire covering seven themes within quality management. The analysis is based on descriptive statistics.

Findings –The results show that while the perception of formal quality management competence may seem sufficient, the evolving nature of quality management requires knowledge, skills and attitudes that are also apt for more external and explorative perspectives. There is a bias towards competence for exploitative quality management rather than explorative quality management.  Organisational logics preserving and possibly reinforcing a perceived “competence lag” in organisations are identified and described.

Originality/value – Few empirical studies within quality management explore the competencies required for quality management practices. This paper contributes to quality management research in providing arguments for adopting competence theory as a foundation for organising current and future quality management work.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019
Keywords
quality management, practitioner, competence, task, professional
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-160707 (URN)10.1108/IJQSS-06-2018-0054 (DOI)000486488600001 ()
Available from: 2019-10-03 Created: 2019-10-03 Last updated: 2019-10-11Bibliographically approved
Elg, M., Sennehed Petersson, M. & Brofeldt, C. (2019). Leda för kvalitet: hörnstenar för kvalitetsutveckling i offentlig verksamhet. Helsingborg: Komlitt
Open this publication in new window or tab >>Leda för kvalitet: hörnstenar för kvalitetsutveckling i offentlig verksamhet
2019 (English)Book (Other academic)
Abstract [sv]

Kvalitetsutveckling sker inte av sig självt. För att utveckla och förbättra verksamheter krävs systematiska sätt att arbeta med kvalitetshöjande insatser av många individer under lång tid.Leda för kvalitet ger en helhetsbild över centrala frågor som välfärdens tjänsteleverantörer behöver ställa sig i den systematiska kvalitetsutvecklingen. Den ger också förslag på inriktning av angreppssätt och metoder för att komma till rätta med kvalitetsproblem. Till boken finns en arbetsbok som kan användas av hela personalgruppen. Arbetsboken ger, förutom grundläggande kunskaper i kvalitetsarbete som man har nytta av för all framtid, en utmärkt start på det utvecklingsprojekt som just nu är aktuellt att sätta igång med.

Place, publisher, year, edition, pages
Helsingborg: Komlitt, 2019. p. 129
Keywords
Kvalitetsarbete, Offentliga sektorn
National Category
Public Administration Studies
Identifiers
urn:nbn:se:liu:diva-160248 (URN)9789172512092 (ISBN)
Available from: 2019-09-13 Created: 2019-09-13 Last updated: 2019-09-13Bibliographically approved
Gremyr, I., Elg, M., Hellström, A., Martin, J. & Witell, L. (2019). The roles of quality departments and their influence on business results. Total quality management and business excellence (Online)
Open this publication in new window or tab >>The roles of quality departments and their influence on business results
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2019 (English)In: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371Article in journal (Refereed) Epub ahead of print
Abstract [en]

This study explores the various roles of quality departments and investigates whether their roles have different effects on business results. Based on a survey of quality managers in 211 Swedish organisations, the analysis identifies four roles of quality departments: firefighters, auditors, process improvers, and orchestrators. The roles vary in their predominant adoption of Quality Management practices ranging from a narrow scope focusing on quality management systems to a broader scope based on multiple practices. An analysis was performed to identify how each of the identified roles influences business results. The results show that quality departments with a broad focus that combines both explorative and exploitative quality practices contribute the most to business results.

Place, publisher, year, edition, pages
Routledge, 2019
Keywords
quality management, quality department, quality practices, roles, business results
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-160708 (URN)10.1080/14783363.2019.1643713 (DOI)000479397100001 ()2-s2.0-85070271441 (Scopus ID)
Available from: 2019-10-03 Created: 2019-10-03 Last updated: 2019-10-09Bibliographically approved
Martin, J., Elg, M., Gremyr, I. & Wallo, A. (2019). Towards a quality management competence framework: exploring needed competencies in quality management. Total Quality Management and Business Excellence
Open this publication in new window or tab >>Towards a quality management competence framework: exploring needed competencies in quality management
2019 (English)In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371Article in journal (Refereed) Epub ahead of print
Abstract [en]

Background and purpose Few empirical studies have focused on what quality management practitioners actually do, with even fewer studies focusing on what it actually takes to do quality management work, i.e. the competencies of quality management. The purpose of this paper is to introduce a competence-based terminology for describing general competencies of quality management work in organisations and to create a competence framework in order to understand what is needed to be a quality management practitioner.

Design/methodology/approach This paper is based on an embedded, qualitative multiple-case study design incorporating four Swedish large size organisations where designated quality management practitioners (n= 33) were selected and interviewed.

Findings A quality management competence framework incorporating four main quality management competence dimensions is presented: the human, the methods & process, the conceptual and the contextual competence dimensions. Four generic quality management role responsibilities are also posited: centralised & strategic, centralised & operational, local & strategic and local & operational role responsibilities. The competencies and role responsibilities are discussed in relation to the notion of emergent quality management and the emerging need of more integrative and business excellence-oriented quality management.

Place, publisher, year, edition, pages
Routledge, 2019
Keywords
quality management, practitioner, competencies, responsibility, professional
National Category
Work Sciences
Identifiers
urn:nbn:se:liu:diva-154423 (URN)10.1080/14783363.2019.1576516 (DOI)2-s2.0-85061326972 (Scopus ID)
Available from: 2019-02-11 Created: 2019-02-11 Last updated: 2019-03-07Bibliographically approved
Martin, J., Elg, M., Wallo, A. & Kock, H. (2018). Four facets of learning in performance measurement. International Journal of Productivity and Performance Management, 67(9), 1608-1624
Open this publication in new window or tab >>Four facets of learning in performance measurement
2018 (English)In: International Journal of Productivity and Performance Management, ISSN 1741-0401, E-ISSN 1758-6658, Vol. 67, no 9, p. 1608-1624Article in journal (Refereed) Published
Abstract [en]

Purpose – The purpose of this study is to contribute to a better understanding of the role of learning in performance measurement. Design/methodology/approach – We develop a theoretical framework combining workplace learning theory with purposes of performance measurement. We elaborate this framework empirically by identifying critical incidents from a case set within a context containing a broad range of different performance measurement activities. Finally, we discuss the results and the possible implications for using our theoretical framework in order to better understand facets of learning regarding the design of performance measurement. Findings – Workplace learning theory provides a deeper understanding of how the mechanisms of performance measurements support control or improvement purposes. We propose a tentative framework for learning as a driver for performance measurement and four facets of learning are identified: reproductive, rule-oriented, goal-oriented and creative learning. Research limitations/implications – The empirical material is limited to the healthcare context and further studies are needed in order to validate the findings in other settings. Practical implications – We argue that all managers must consider what kind of learning environment and what kind of learning outcomes best serve the interests of their organisation. Purposeful and carefully designed organisational arrangements and learning environments are more likely to induce intended learning outcomes. Originality/value –Previous connections between the fields of ‘performance measurement’ and ‘workplace learning’ often lack any deeper conceptualisations or problematisations of the concept of learning. In this paper, we provide a more nuanced discussion about the process of learning in performance measurement, which may provide a basis for further research and scholarly attention.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2018
Keywords
Performance measurement, workplace learning, control, improvement, adaptive learning, developmental learning.
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
urn:nbn:se:liu:diva-152037 (URN)10.1108/IJPPM-11-2017-0320 (DOI)
Available from: 2018-10-17 Created: 2018-10-17 Last updated: 2018-11-28Bibliographically approved
Örnerheim, M. & Elg, M. (2018). Implementering i vården: En kunskapsöversikt om beslutsnivåer och professionsperspektiv. Stockholm: Vårdanalys
Open this publication in new window or tab >>Implementering i vården: En kunskapsöversikt om beslutsnivåer och professionsperspektiv
2018 (Swedish)Report (Other academic)
Abstract [sv]

Hälso- och sjukvården liksom socialtjänsten är under ständig förändring – medicinska framsteg skapar nya möjligheter till behandling samtidigt som behoven av hälso- och sjukvård och socialtjänst ökar i takt med att allt fler lever längre med kroniska sjukdomar. Socialtjänsten kommer att behöva stödja fler med långvariga och komplexa behov, vilket band annat kommer att ställa krav på ändrade arbetssätt. En fortsatt utveckling i vården och omsorgen är viktigt för att i dag och i framtiden kunna tillhandahålla en god vård och omsorg som patienter och brukare känner förtroende för.Samtidigt finns tecken på att utvecklingen och lärandet inte sker i den omfattning som behövs. I olika analyser har Vårdanalys genom åren visat att lärandet mellan olika verksamheter och huvudmän är begränsat. Orsakerna bakom det är flera.Hösten 2017 initierade vi ett forskningsuppdrag med ambitionen att utifrån litteraturen identifiera övergripande utmaningar när det gäller implementering i hälso- och sjukvården och socialtjänsten. Vi gav professor Mattias Elg och postdoktor Mattias Örnerheim vid institutionen för ekonomisk och industriell utveckling (IEI), Linköpings universitet, uppdraget att presentera en kunskapsöversikt på detta tema.Deras översikt har varit ett värdefullt bidrag till Vårdanalys arbeten under 2017 och 2018 som på olika sätt analyserat utvecklingsarbete och deras förutsättningar att bidra till långsiktig utveckling. Det är vår förhoppning att den här promemorian kan tjäna som ett kunskapsunderlag i den fortsatta diskussionen om hur vi kan skapa bättre förutsättningar till lärande och utveckling i vården och omsorgen.Den här promemorian är författarnas redovisning av forskningsuppdraget i sin helhet och de står själva för innehållet.

Place, publisher, year, edition, pages
Stockholm: Vårdanalys, 2018. p. 71
Series
Vårdanalys PM-serie ; PM 2018:1
Keywords
implementering, flernivåstyrning förbättringsarbete
National Category
Public Administration Studies
Identifiers
urn:nbn:se:liu:diva-153590 (URN)9789187213960 (ISBN)
Available from: 2018-12-21 Created: 2018-12-21 Last updated: 2018-12-21Bibliographically approved
Elg, M., Berglund, M., Ellström, P.-E., Kock, H., Tillmar, M. & Wallo, A. (2018). Sustainable Working Life development through interactive research. In: : . Paper presented at The 5th Participatory Innovation Conference, Eskilstuna, Sweden, 11-13th January, 2018.
Open this publication in new window or tab >>Sustainable Working Life development through interactive research
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2018 (English)Conference paper, Oral presentation only (Refereed)
Abstract [en]

Interactive research has emerged as a new approach to collaborative research in working life research, and it is characterized by a continuous joint learning process between the researchers and the practitioners. In this paper we argue that interactive research is a way to advance scientific knowledge about the development of new types of work arrangements and development of sustainable working life. We present the basic ideas and benefits of the interactive research approach, illustrated through a practical case, the HELIX Competence Centre and discuss potential limitation and challenges associated with this form of collaborative research.

Keywords
Interactive research, HELIX
National Category
Other Social Sciences
Identifiers
urn:nbn:se:liu:diva-144296 (URN)
Conference
The 5th Participatory Innovation Conference, Eskilstuna, Sweden, 11-13th January, 2018
Available from: 2018-01-14 Created: 2018-01-14 Last updated: 2018-01-26Bibliographically approved
Elg, M., Gremyr, I., Martin, J. & Birch-Jensen, A. (2018). The Future of Work for Quality Management – Challenges in the Digitalized Era. In: : . Paper presented at QMOD-ICQSS 2018.
Open this publication in new window or tab >>The Future of Work for Quality Management – Challenges in the Digitalized Era
2018 (English)Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Purpose Digitalization provides both challenges and opportunities for Quality Management (QM). The purpose of this paper is to identify challenges induced by digitalization on current QM practices, in order to uncover the potential of how QM may support digitalization in organizations. This issue is addressed through an analytical framework that stresses two dimensions: first exploration and exploitation of digitalized QM processes and second value creation, which is performed by the customer or in interaction facilitated by the provider.

Design/methodology/approach This paper is based on a cross-case study design with interview data collected from 33 quality management professionals in four large Swedish organizations.

Findings Six different challenges and corresponding roles are proposed for QM: The gardener involved in the design of the many different currently utilized technologies; the bridge-builder - a role that connects implemented digitalized solutions that enable the movement from human-to-human to a human-to-digital interface; the assistant a contributor to better value in the customer sphere for already implemented digitalized solutions; the architect including planning, designs, and reviews together with many different stakeholders; the connector focusing on the continuous management of value-in-use and open up for  opportunities for continuous interaction and value-adding;  and explorer drawing attention towards the challenges of the existing power structures.

Originality/value This paper contributes with empirical evidence on challenges induced by digitalization, an area often discussed but not as often studied empirically.  Further, the study identifies challenges of digitalization affecting both exploitative and explorative practices throughout an organisations value-creation process.

Keywords
Digitalization, Quality Management, practices, multiple-case study
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
urn:nbn:se:liu:diva-152036 (URN)
Conference
QMOD-ICQSS 2018
Available from: 2018-10-17 Created: 2018-10-17 Last updated: 2018-10-17
Martin, J., Elg, M., Gremyr, I. & Wallo, A. (2018). Towards a quality management competence framework: Exploring needed competencies in quality management. In: : . Paper presented at ES2018, Business Excellence Summit 2018, 11-12 september 2018, Gothenburgh, Sweden.
Open this publication in new window or tab >>Towards a quality management competence framework: Exploring needed competencies in quality management
2018 (English)Conference paper, Oral presentation only (Other academic)
Abstract [en]

Background and purpose –Several studies and recent reports address emerging and expanding needs for Quality Management (QM) impacting the professional practices and activities and maybe also the conceptual underpinnings of QM. An integrative approach for QM, facilitating both operational and strategic leverage has been described as becoming increasingly more important. However, few empirical studies have focused on what QM professionals actually do with even fewer studies focusing on what it actually takes to do QM-work, i.e. the competencies of QM.

The purpose of this paper is thus to extend the conceptual understanding of QM by introducing an activity and practice-based terminology for describing competencies of QM work in contemporary Swedish organisations and to create a conceptual competence framework suited for successful QM.

Design/methodology/approach –This paper is based on a cross-case qualitative study design incorporating four Swedish large size organizations where designated QM professionals (n= 34) were targeted, selected and interviewed.

Findings –Four generic QM roles are posited: centralised & strategic, centralised & operational, decentralised & strategic and decentralised & operational roles. A QM competence framework incorporating four essential QM competence dimensions is presented: the human, the contextual, the methods & process and the development competence dimensions. Competencies are discussed in relation to the “production dilemma” of QM and the emerging need of more integrative and business excellence-oriented QM.

Keywords
quality management, professional, competencies, activities.
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
urn:nbn:se:liu:diva-152035 (URN)
Conference
ES2018, Business Excellence Summit 2018, 11-12 september 2018, Gothenburgh, Sweden
Available from: 2018-10-17 Created: 2018-10-17 Last updated: 2018-10-31
Martin, J., Elg, M. & Ida, G. (2017). Fit for purpose? Critical competencies and roles in quality management. In: : . Paper presented at QMOD-ICQSS Conference.
Open this publication in new window or tab >>Fit for purpose? Critical competencies and roles in quality management
2017 (English)Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Purpose – The practice of quality management (QM) is transforming and the number, scope and complexity of QM tasks and related QM practices is increasing beyond what could be described as traditional QM. There is currently an ambiguity as to what constitutes a QM professional and the competencies needed to be one. The purpose of this study is to understand if QM professionals are equipped to support contemporary QM work by exploring their competencies, roles and practices in contemporary organizations.

Design/methodology/approach – The study is based on a survey of QM professionals (n= 249) within eight Swedish large size organizations, surveyed in the fall of 2016 (response rate 81 per cent). The questionnaire covered 7 themes within QM and key results covering competencies and practices were extracted and analysed.

Findings – The study shows that there is a difference between the levels of perceived formal competencies and levels of informal competencies with the QM professionals in the studied organizations. The most prominent role feature of a QM professional is that of a QM tools and methods specialist. However, though this mainly internally focused role is still in demand, a more strategic and externally focused role is also identified as becoming more in demand.

Research limitations/implications – The survey data is presented with descriptive statistics. Further studies are needed to extend the results in a more in-depth analysis.

Practical implications –There is a need for a structured approach in identifying QM competencies and practices for two overall QM roles: QM specialist and QM generalist. Ambitions to create and maintain ambidexterity necessitates both specialist competencies and generalist competencies to balance and harmonize exploitative and explorative organizational capabilities.

Originality/value This study extends research on the competencies and practices of QM professionals, evaluating the purpose and practices of QM through the experiences of a large number of QM professionals.

Keywords
Quality management, professional, competencies, activities
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
urn:nbn:se:liu:diva-152032 (URN)
Conference
QMOD-ICQSS Conference
Available from: 2018-10-17 Created: 2018-10-17 Last updated: 2018-10-17
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0003-4730-5453

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