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Goldkuhl, Göran
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Goldkuhl, G. & Röstlinger, A. (2019). Ta tempen på digitala läkarintyg – en diagnostisk studie av intygsdigitalisering. Linköpings: Linköping University Electronic Press
Open this publication in new window or tab >>Ta tempen på digitala läkarintyg – en diagnostisk studie av intygsdigitalisering
2019 (Swedish)Report (Other academic)
Abstract [sv]

Denna rapport presenterar en genomutförd utvärdering av digitala läkarintyg. Utvärderingen har genomförts i en forskningsstudie och i samverkan med Inera AB. Olika digitala resurser för hantering av läkarintyg har studerats (för utfärdande, lagring, presentation och överföring av läkarintyg). Särskilt fokus har varit på vården (utfärdande läkare) och digitalt samspel med patienter och Försäkringskassan.

Utvärderingen har genomförts med stöd av det sk DRIV-konceptet (”Digitala Resurser I Verksamheter”). Detta inrymmer en flerdimensionell syn på digitala resurser samt ett arbetssätt för strukturerad beskrivning (modellering) av digitala resurser som kallas digitalt klargörande. Genom detta beskrivningssätt har följande aspekter beskrivits: Grundläggande kommunikationslogik avseende läkarintyg, övergripande samspel mellan användare och digitala resurser, digitaliserade verksamhetsprocesser, digitala tjänster, digitaliserat verksam-hetsspråk, digital interaktion, digitala landskap, olika verksamhetsmåls och regelverks inverkan på intygsdigitalisering.

Baserat på dessa modeller har ett antal diagnostiska reflektioner och slutsatser formulerats. Dessa berör följande områden: Läkarintyget som ett flerfunktionellt kommunikationsobjekt, olika variantprocesser för digital överföring av läkarintyg till Försäkringskassan, intygs-digitalisering som transformation av pappersblankett till olika digitala informationsobjekt, läkarintyget som digitalt formulär, evolutionär utveckling av digitalt landskap, verksamhets-språkliga utmaningar, regulativa reflektioner samt reflektioner kring måluppfyllelse genom intygsdigitalisering. Rapporten avslutas med reflektioner kring den använda utvärderings-metoden samt några teoretiska slutsatser kring fallstudien och dess lärdomar kring e-förvaltning.

Det inledande arbetet i denna utvärdering finansierades av VINNOVA genom projektet RESONANS guide.

Place, publisher, year, edition, pages
Linköpings: Linköping University Electronic Press, 2019. p. 70
National Category
Information Systems
Identifiers
urn:nbn:se:liu:diva-161751 (URN)
Funder
Vinnova
Available from: 2019-11-08 Created: 2019-11-08 Last updated: 2019-11-11Bibliographically approved
Goldkuhl, G. (2019). The generation of qualitative data in information systems research: the diversity of empirical research methods. Communications of the Association for Information Systems, 44, 572-599, Article ID 28.
Open this publication in new window or tab >>The generation of qualitative data in information systems research: the diversity of empirical research methods
2019 (English)In: Communications of the Association for Information Systems, ISSN 1529-3181, E-ISSN 1529-3181, Vol. 44, p. 572-599, article id 28Article in journal (Refereed) Published
Abstract [en]

This paper investigates the concept of data collection in information systems qualitative research. In this text, I replace the term “data collection” with “data generation” to emphasize that the researcher arranges situations that produce rich and meaningful data for further analysis. Data generation comprises activities such as searching for, focusing on, noting, selecting, extracting, and capturing data. This paper analyzes and compares a repertoire of empirical research methods for generating qualitative data. It describes and visualizes (through a common data-generation template) 12 research methods: interviewing, questionnaire study, document study, artifact study, observation study, participant observation, intervention study, practice-based design study, lab-based design study, focus group study, test study, and self-reporting. I compare these data-generation methods according to 1) the researcher’s role in data generation, 2) data generation’s influence on everyday life reality, 3) each data-generation method’s relationship to everyday life reality, 4) what parts/mediators of everyday life reality each data-generation method addresses, 5) the expected value of generated data and 6) possible shortcomings in generated data. As a basis for investigating data generation, I ontologically clarify (based on a practice-theoretical perspective) the empirical landscape of information systems (the kinds of phenomena and sources of data that exist). A concluding discussion contains 1) analyses concerning relationships between data-generation methods and compound research methods/strategies such as case study research, action research, and design science research and 2) the role of interpretation in data generation versus data analysis.

Place, publisher, year, edition, pages
Association for Information Systems, 2019
Keywords
Research Method, Qualitative Research, Data Generation, Data Collection, Information Systems
National Category
Information Systems
Identifiers
urn:nbn:se:liu:diva-161749 (URN)10.17705/1CAIS.04428 (DOI)2-s2.0-85073751877 (Scopus ID)
Available from: 2019-11-08 Created: 2019-11-08 Last updated: 2020-03-27Bibliographically approved
Goldkuhl, G. & Sjöström, J. (2018). Design Science in the Field: Practice Design Research. In: Chatterjee S., Dutta K., Sundarraj R. (Ed.), International Conference on Design Science Research in Information Systems and Technology: DESRIST 2018: Designing for a Digital and Globalized World. Paper presented at 13th International Conference, DESRIST 2018, Chennai, India, June 3–6, 2018 (pp. 67-81). Springer, 10844
Open this publication in new window or tab >>Design Science in the Field: Practice Design Research
2018 (English)In: International Conference on Design Science Research in Information Systems and Technology: DESRIST 2018: Designing for a Digital and Globalized World / [ed] Chatterjee S., Dutta K., Sundarraj R., Springer, 2018, Vol. 10844, p. 67-81Conference paper, Published paper (Refereed)
Abstract [en]

There exist different types or genres of design science research(DSR) in information systems, like laboratory-oriented and practice-orientedDSR. This paper investigates arguments for a practice-oriented approach toDSR. It uses the research approach of practice research as a starting point toelaborate on a practice-oriented DSR approach we label Practice DesignResearch (PDR). In doing so, we address two unresolved issues in IS DSR:Theorizing and evaluation. PDR consists of two inter-related sub-activities:theorizing and situational design inquiry. The conduct of situational designinquiry is described as iterative cycles of (1) pre-evaluate, (2) plan & design,(3) test & intervene and (4) post-evaluate. We justify the foundations of theseiterative sub-activities/cycles through a theoretically informed argument basedon pragmatist philosophy and practice theory.

Place, publisher, year, edition, pages
Springer, 2018
Series
Lecture Notes in Computer Science, vol 10844. Springer
Keywords
Design science, Practice research, Epistemology, Practice theory, Evaluation, Theorizing, Pragmatism
National Category
Information Systems
Identifiers
urn:nbn:se:liu:diva-161752 (URN)10.1007/978-3-319-91800-6_5 (DOI)2-s2.0-85047940031 (Scopus ID)978-3-319-91800-6 (ISBN)
Conference
13th International Conference, DESRIST 2018, Chennai, India, June 3–6, 2018
Available from: 2019-11-08 Created: 2019-11-08 Last updated: 2019-11-18Bibliographically approved
Goldkuhl, G. & Röstlinger, A. (2015). Inter-organisational e-government: From four levels of interoperability to seven dimensions of co-governance. In: : . Paper presented at The 12th Scandinavian Workshop on E-government (SWEG-2015), February 3-4, Copenhagen, Denmark.
Open this publication in new window or tab >>Inter-organisational e-government: From four levels of interoperability to seven dimensions of co-governance
2015 (English)Conference paper, Published paper (Refereed)
Abstract [en]

This paper is concerned with inter-organisational information systems (IS) in e-government. Inter-organisational IS are usually considered to establish information exchange between public agencies. However, there may also exist other types of inter-organisational e-government. Different public agencies can cooperate on shared digital resources of diverse kinds (shared websites, shared IT components, shared back-office systems). This paper develops a conceptual framework on four different types of inter-organisational e-government. Study of inter-organisational information exchange is usually made by the aid of the concept of interoperability and the four defined levels of interoperability (legal, organisational, semantic and technical). When broadening the view to other types of inter-organisational e-government, besides information exchange, it is also necessary to broaden the concept of interoperability. This concept is in the paper replaced by the concept of co-governance dimension. A conceptual framework is formulated with seven co-governance dimensions: normative, regulatory, performative, relational, semantic, presentational and technical.

The four types of inter-organisational e-government and the seven co-governance dimensions are pivotal parts of a conceptual framework within a research project studying eight important digital resources in the Swedish public sector.

National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:liu:diva-113670 (URN)
Conference
The 12th Scandinavian Workshop on E-government (SWEG-2015), February 3-4, Copenhagen, Denmark
Funder
VINNOVA
Available from: 2015-01-27 Created: 2015-01-27 Last updated: 2018-07-03Bibliographically approved
Karlsson, F., Goldkuhl, G. & Hedstrom, K. (2015). Practice-Based Discourse Analysis of InfoSec Policies. In: ICT SYSTEMS SECURITY AND PRIVACY PROTECTION: . Paper presented at 30th IFIP TC 11International Information Security and Privacy Conference (SEC) (pp. 297-310). SPRINGER-VERLAG BERLIN, 455
Open this publication in new window or tab >>Practice-Based Discourse Analysis of InfoSec Policies
2015 (English)In: ICT SYSTEMS SECURITY AND PRIVACY PROTECTION, SPRINGER-VERLAG BERLIN , 2015, Vol. 455, p. 297-310Conference paper, Published paper (Refereed)
Abstract [en]

Employees poor compliance with information security policies is a perennial problem for many organizations. Existing research shows that about half of all breaches caused by insiders are accidental, which means that one can question the usefulness of information security policies. In order to support the formulation of practical, from the employees perspective, information security policies, we propose eight tentative quality criteria. These criteria were developed using practice-based discourse analysis on three information security policy documents from a health care organisation.

Place, publisher, year, edition, pages
SPRINGER-VERLAG BERLIN, 2015
Keywords
Information security policy; Discourse analysis; Communicative analysis; Quality criteria
National Category
Other Engineering and Technologies
Identifiers
urn:nbn:se:liu:diva-123170 (URN)10.1007/978-3-319-18467-8_20 (DOI)000364779100020 ()978-3-319-18467-8 (ISBN)
Conference
30th IFIP TC 11International Information Security and Privacy Conference (SEC)
Available from: 2015-12-06 Created: 2015-12-04 Last updated: 2015-12-06
Goldkuhl, G., Persson, A. & Röstlinger, A. (2015). Visionary Design Research: Renewing e-government Support for Business Set Up. In: NEW HORIZONS IN DESIGN SCIENCE: BROADENING THE RESEARCH AGENDA: . Paper presented at 10th International Conference on Design Science Research in Information Systems and Technology (DESRIST) (pp. 55-70). SPRINGER-VERLAG BERLIN, 9073
Open this publication in new window or tab >>Visionary Design Research: Renewing e-government Support for Business Set Up
2015 (English)In: NEW HORIZONS IN DESIGN SCIENCE: BROADENING THE RESEARCH AGENDA, SPRINGER-VERLAG BERLIN , 2015, Vol. 9073, p. 55-70Conference paper, Published paper (Refereed)
Abstract [en]

To set up a new business can be a complex and demanding task in a highly regulated society. There is a need for many contacts with and applications for permits to different public authorities. There exists e-government support for new businesses, e.g. business link portals with information and services based on a life-event approach. This presented research contains formulation of a vision for a renewed e-government support for business set up (an assemblage information system; joined-up support for application processes; a reversed application process). This is characterized as visionary design research, which is argued to be a legitimate research approach. The paper articulates a visionary design research approach based on multi-grounding principles. Grounding of the emergent vision is done in theoretical pre-knowledge, internally through vision coherence and empirically in identified problematic situations, articulated goals and opinions/assessments from knowledgeable practitioners.

Place, publisher, year, edition, pages
SPRINGER-VERLAG BERLIN, 2015
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 9073
National Category
Other Engineering and Technologies
Identifiers
urn:nbn:se:liu:diva-122229 (URN)10.1007/978-3-319-18714-3_4 (DOI)000361977600004 ()978-3-319-18713-6 (ISBN)978-3-319-18714-3 (ISBN)
Conference
10th International Conference on Design Science Research in Information Systems and Technology (DESRIST)
Available from: 2015-10-26 Created: 2015-10-23 Last updated: 2018-09-03Bibliographically approved
Goldkuhl, G. & Lagsten, J. (2014). Att lära om innovation i offentlig sektor: Studier i Action Innovation.
Open this publication in new window or tab >>Att lära om innovation i offentlig sektor: Studier i Action Innovation
2014 (Swedish)Report (Other academic)
Abstract [sv]

Intresset för innovation i offentlig sektor ökar på flera fronter. Policymakare talar om innovation i ökad utsträckning. Allt fler konkreta innovationsinsatser genomförs i statliga myndigheter, regioner/landsting och kommuner. Med detta ökande intresse följer behov av både kunskapsutveckling och kompetensutveckling. I denna rapport redovisar vi resultat från ett praktikinriktat forskningsprojekt som har arbetat integrerat med både kunskapsutveckling och kompetensutveckling avseende innovation i offentlig sektor. Under ett år (höst 2013 – vår 2014) har Linköpings universitet och Governo AB tillsammans bedrivit projektet "Action Innovation – gemensamt kunskapsbyggande för stärkt innovationskraft i offentliga verksamheter" med finansiellt stöd från VINNOVA (dnr 2013-02747). I detta projekt har 13 organisationer från offentlig sektor deltagit. Dessa organisationer har deltagit i två samlärandeprogram (under hösten respektive under våren) för att öka sina kunskaper om innovation samtidigt som bidrag till generell kunskaps-utveckling ges. Dessa samlärandeprogram har genomförts med stöd av metoden Action Innovation som utvecklats av Governo i tidigare VINNOVA-projekt. En huvudpoäng i upplägget är att medlemmar från en organisation går ut och studerar hur innovationsarbete går till i en annan organisation. Varje organisation har deltagit med 3-4 personer som då bildat ett undersökningsteam. Processen Action Innovation utgörs av tre gemensamma seminarier och mellanliggande arbete av intervjuer i besökt organisation och därpå följande analys och rapportskrivning. Kunskapsdelning sker på gemensamma seminarier genom "spegling" och dialog. I första undersökningstillfället studeras exempel på en innovation; i det andra studerades förutsättningar för innovationsarbete.

I forskningsprojektet har ingått att studera användningen av Action Innovation som metod för undersökningar och samlärande. Metoden består av olika kunskapsstöd som bl.a analysmodell, intervjuguide, undersökningsinstruktioner, rapportmall och presentations-mall. Metoden har successivt vidareutvecklats under projektet baserat på empiriska observationer och teoretisk analys. I rapporten beskrivs metoden Action Innovation. Redovisning sker av olika svårigheter och utmaningar som deltagarna haft och som föranlett vidareutveckling av metoden. Artikulering av bakomliggande lärprinciper för Action Innovation görs också. Förslag till fortsatt vidareutveckling av Action Innovation ges. Rapporten avslutas med reflektioner om innovationer i offentlig sektor. Dessa reflektioner har stimulerats av genomförda studier i Action Innovation.

Publisher
p. 89
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:liu:diva-113660 (URN)
Funder
VINNOVA
Available from: 2015-01-27 Created: 2015-01-27 Last updated: 2015-02-02Bibliographically approved
Goldkuhl, G. & Nordström, M. (2014). Challenges in IT service management: institution vs. improvisation. In: : . Paper presented at the 3rd International workshop on IT Artefact Design & Workpractice Improvement, Friedrichshafen (pp. 1-15).
Open this publication in new window or tab >>Challenges in IT service management: institution vs. improvisation
2014 (English)Conference paper, Published paper (Refereed)
Abstract [en]

In many organisations the work of delivering IT services in order to maintain and improve the IT portfolio is a complex task. Different models for IT service management have been developed and they are widely in use. An ITSM model is a way of institutionalising processes, activities and roles of IT service delivery. This research studies the use of an ITSM model (an adaptation of ITIL) in a municipal IT department. A qualitative case study has been conducted. The adapted ITSM model has been investigated and compared with several instances of IT service deliveries. Six cases of IT service deliveries (of both failure and success character) have been studied. This inquiry uses a storytelling approach and a combination of different data sources (workshop discussions, interviews, documents, records and the functionality of used IT artefacts). The analysis of these cases is conducted in a theory-informed way. A conceptual model has been developed describing an ITSM model as an organisational institution manifested in different institutional carriers. Based on rich empirical data we have clarified positive and negative effects of both ITSM model compliance and deviation through improvisation. A dialectical model is developed showing a possible synthesis of ITSM model compliance and improvisation.

Keywords
IT service management, ITIL, institution, institutional carrier, compliance, improvisation, situational adaptation, storytelling, dialectics
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:liu:diva-113661 (URN)
Conference
the 3rd International workshop on IT Artefact Design & Workpractice Improvement, Friedrichshafen
Available from: 2015-01-27 Created: 2015-01-27 Last updated: 2015-03-02Bibliographically approved
Goldkuhl, G. & Perjons, E. (2014). Focus, goals and roles in e-service design – five ideal types of the design process. e-Service Journal, 9(2), 24-45
Open this publication in new window or tab >>Focus, goals and roles in e-service design – five ideal types of the design process
2014 (English)In: e-Service Journal, ISSN 1528-8226, E-ISSN 1528-8234, Vol. 9, no 2, p. 24-45Article in journal (Refereed) Published
Abstract [en]

New technology means new opportunities for both the private and public sectors. Serviceoriented solutions based on e-services are no exception. Such solutions can support efficient and flexible collaboration between actors, as well as enable opportunities for the design of new and highly innovative services. However, service-oriented solutions also mean a number of challenges. In order to successfully design e-services, a number of strategic choices have to be made by the service provider organization, such as deciding on the roles to be played by the provider and customers in the design process, and deciding which focus should govern the design. For example, should the e-service design focus on fit into the provider’s IT architecture; should the e-service design focus on fit into the provider’s internal processes; or should the e-service design focus on the interactions with the customers? In this paper, we present five different ideal types of e-service design that can support such choices. The five types differ in their views on the main goals of the e-service design; their views on the service providers’ and customers’ roles and responsibilities in the design process; and their views on the focus of the e-service design process. We also present the benefits and drawbacks of the different ideal types, and describe how real cases of e-service design can be categorized according to these types.

Place, publisher, year, edition, pages
Indiana University Press, 2014
Keywords
e-service, e-service design, ideal types, innovation, co-design
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:liu:diva-113662 (URN)10.2979/eservicej.9.2.24 (DOI)
Funder
VINNOVA
Available from: 2015-01-27 Created: 2015-01-27 Last updated: 2017-12-05Bibliographically approved
Goldkuhl, G. & Lagsten, J. (2014). In search for an innovation theory: A practical theory for inquiry and co-learning. In: : . Paper presented at the 3rd International workshop on IT Artefact Design & Workpractice Improvement, Friedrichshafen (pp. 1-18).
Open this publication in new window or tab >>In search for an innovation theory: A practical theory for inquiry and co-learning
2014 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Innovations are usually conceived as new technical products aimed for commercial markets. However, the interest for innovations in the public sector is increasing and accompanying this interest follows a need for deeper knowledge about public sector innovation. A co-learning program among public sector organisations has been carried out in order to enhance innovation knowledge among public administrators. One of the main ideas of this learning program is that members from one organisation study innovation work in another organisation and then share their learnings to all participants of the learning program. In order to conduct such an inquiry the participants have used different innovation concepts structured in an innovation model. This supportive knowledge has been framed as a practical theory (following pragmatist epistemology) in this paper. The paper presents how this practical theory on public sector innovation has been continually improved during the learning program. The practical theory consists of three parts: An innovation concept, a description of the innovation process and the innovation context (internal and external preconditions). The development of the practical theory has been done following principles of multi-grounding (theoretical grounding, empirical grounding and internal grounding).

Keywords
Innovation, Public sector, Practical theory, Co-learning, Multi-grounding
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:liu:diva-113659 (URN)
Conference
the 3rd International workshop on IT Artefact Design & Workpractice Improvement, Friedrichshafen
Funder
VINNOVA
Available from: 2015-01-27 Created: 2015-01-27 Last updated: 2015-03-02Bibliographically approved
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