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Söderström, F. & Melin, U. (2017). Idé- och innovationsarbete i Linköpings kommun: analys och resultat av utvärdering. Linköping: Linköping University Electronic Press
Open this publication in new window or tab >>Idé- och innovationsarbete i Linköpings kommun: analys och resultat av utvärdering
2017 (Swedish)Report (Other academic)
Abstract [sv]

I nutid existerar en samsyn kring att den offentliga sektorns innovationsförmåga utgör en mycket viktig potentiell resurs för att möta såväl samtidens som framtidens utmaningar. Denna outnyttjade resurs i form av medarbetares idé- och innovationskraft kan, genom ett systematiskt och strukturerat främjande, stöd och utnyttjande hjälpa offentlig sektor att nå ytterligare förbättringar och effektiviseringar med hänsyn till resursutnyttjande. Genom att omsätta medarbetares förmåga i form av kreativitet och innovationskraft till reell nytta har, som fokuseras i denna utvärdering, den kommunala sektorn bättre förutsättningar att bemöta dagens och morgondagens utmaningar på ett effektivt och ändamålsenligt sätt. För att möta samtidens krav och utmaningar i det lokala samhället, måste därmed traditionella sätt att organisera och strukturera verksamhet utmanas och förändras för att i större utsträckning främja aktörs- och nätverksdrivna ansatser.

Denna rapport presenterar utvärderingen av Linköpings kommuns arbete att introducera och etablera ett idé- och innovationssystem - en idé och innovationsfrämjande struktur och stödfunktion. Dessa insatser har erhållit positiv respons, men ett bredare genomslag i operativ verksamhet kan hittills anses vara begränsat. Följande analys fokuserar identifierade utmaningar inom områden som styrning och samordning, förankring av centrala begrepp samt förutsättningar och kultur. Utvärderingens resultat presenteras som tydliga åtgärder och strategiska ställningstaganden. Dessa framhåller vikten av en balanserad och nyanserad helhetssyn på idé- och innovationsprocessen. Med ökad proaktivitet, samverkan i nätverk, minskad distans till operativ verksamhet, tydlig förankring av centrala begrepp samt aktivt främjande av en kreativ arbetsmiljö och innovationskultur ser vi en god potential för fortsatt positiv vidareutveckling av kommunens idé- och innovationssystem.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2017. p. 75
Series
LIU-IEI-R ; 284
Keywords
Innovation, innovationssystem, idésluss, innovationskultur, offentlig sektor
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:liu:diva-143779 (URN)LIU-IEI-RR--17/00284--SE (ISRN)
Available from: 2017-12-18 Created: 2017-12-18 Last updated: 2017-12-18
Melin, U., Axelsson, K. & Söderström, F. (2016). Managing the development of e-ID in a public e-service context: Challenges and path dependencies from a life-cycle perspective. Transforming Government: People, Process and Policy, 10(1), 72-98
Open this publication in new window or tab >>Managing the development of e-ID in a public e-service context: Challenges and path dependencies from a life-cycle perspective
2016 (English)In: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 10, no 1, p. 72-98Article in journal (Refereed) Published
Abstract [en]

Purpose– The purpose of this paper is to analyse and understand the contemporary management of electronic identification (e-ID) development to: identify and formulate challenges and reflect upon the use of a combination of perspectives. To generate knowledge on this issue, we investigate e-ID development in Sweden from: an e-government systems development lifecycle perspective and a project challenge and critical success factor (CSF) perspective. Design/methodology/approach– This is a qualitative case study covering an analysis of the three years in a larger project focusing e-ID in a public e-service setting. Empirical sources have been face-to-face interviews; official documents and different kind of forums for presentations and discussions in, for example, hearings arranged by authorities; meetings with the coordinating agency, and practitioners’ networks events. Findings– This study concludes that there are significant challenges involved in managing e-ID development because of its contextual and integrated character. Challenges involve the organization and management of the program and can be traced back to e-government, general project management literature and theory on path dependency. Based on this study, we can question, e.g. governance models, centralization and a narrow focus on the technical artefact. Our study is also an illustration of a possible way to analyse e-ID within an e-government initiative. Research limitations/implications– The present study shows that an e-ID can be considered as a back office-enabler for launching e-services, but also highlights the need for management of the artefact as an integral part of e-service development because it is intertwined with the use of e-services from a user perspective. This aspect together with the insights related to challenges and success factors including path dependency provides implications for future practice of e-ID management and development in particular and information systems artefact development in general. Originality/value– This paper addresses challenges related to the development of e-ID in a public e-service setting. Few studies have theoretically combined a lifecycle perspective on challenges and success factors related to e-ID development while also focusing different dimensions of path dependency as an example of a challenging area within a program frame. Studying e-ID as a contemporary phenomenon from a contextual perspective in line with sociomaterial thinking – with a focus on the interplay between technology and people –can also help us to understand and discuss artefact development in general.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2016
Keywords
E-government, Project management, Implementation, Path dependency, e-ID, Electronic identification, Public e-services
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:liu:diva-126662 (URN)10.1108/TG-11-2013-0046 (DOI)
Available from: 2016-04-01 Created: 2016-04-01 Last updated: 2017-11-30
Christiansson, M.-T., Axelsson, K. & Melin, U. (2015). Inter-organizational Public e-Service Development: Emerging Lessons from an Inside-Out Perspective. In: ELECTRONIC GOVERNMENT (EGOV 2015): . Paper presented at 14th Annual International IFIP Working Group 8.5 Electronic Government Conference (IFIP EGOV) (pp. 183-196). SPRINGER-VERLAG BERLIN, 9248
Open this publication in new window or tab >>Inter-organizational Public e-Service Development: Emerging Lessons from an Inside-Out Perspective
2015 (English)In: ELECTRONIC GOVERNMENT (EGOV 2015), SPRINGER-VERLAG BERLIN , 2015, Vol. 9248, p. 183-196Conference paper, Published paper (Refereed)
Abstract [en]

E-service development has grown to become a daily practice in most public organizations as a means for realizing digital agendas and e-government initiatives on different levels (local, regional, national and transnational governmental levels). Public e-service development is often an inter-organizational (IO) effort with multiple actors and organizations involved in the multi-faceted dimensions of design, development and delivery decisions. Still, there is a lack of research focusing on IO public e-service development practices in particular. In order to address this lack we elaborate on reported challenges and their implications for IO public e-service development in practice. By returning to two empirical cases of IO public e-service development, the IO dimension is evolved. Our purpose is to highlight challenges in IO public e-service development with implications for research and practice. Findings are presented as eight emerging lessons learned from an inside-out perspective related to phases in IO public e-service development processes.

Place, publisher, year, edition, pages
SPRINGER-VERLAG BERLIN, 2015
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 9248
Keywords
Public e-service; Inter-organizational; IO e-service development; IO dimension; Government; IS development
National Category
Other Engineering and Technologies
Identifiers
urn:nbn:se:liu:diva-122226 (URN)10.1007/978-3-319-22479-4_14 (DOI)000362426900014 ()978-3-319-22479-4 (ISBN)
Conference
14th Annual International IFIP Working Group 8.5 Electronic Government Conference (IFIP EGOV)
Available from: 2015-10-26 Created: 2015-10-23 Last updated: 2018-02-20
Wassrin, S., Lindgren, I. & Melin, U. (2015). Open Innovation Contests for Improving Healthcare - An Explorative Case Study Focusing on Challenges in a Testbed Initiative. In: ELECTRONIC GOVERNMENT (EGOV 2015): . Paper presented at 14th Annual International IFIP Working Group 8.5 Electronic Government Conference (IFIP EGOV) (pp. 91-104). SPRINGER-VERLAG BERLIN, 9248
Open this publication in new window or tab >>Open Innovation Contests for Improving Healthcare - An Explorative Case Study Focusing on Challenges in a Testbed Initiative
2015 (English)In: ELECTRONIC GOVERNMENT (EGOV 2015), SPRINGER-VERLAG BERLIN , 2015, Vol. 9248, p. 91-104Conference paper, Published paper (Refereed)
Abstract [en]

Working with innovation is important in several sectors and industries. One emerging arena for innovation is the arrangements of innovation contests. The aim of the paper is to describe and characterize an open innovation contest for improving healthcare, and to address the challenges involved. The research is a qualitative, explorative and interpretive case study of a Swedish region providing publicly funded healthcare. The conclusions show the need to generate and analyze data from actors with several perspectives in the contest. Challenges identified include defining and precisely expressing the problem, separating and delimiting the different problems and achieving a joint view. Other challenges were identifying and attracting knowledgeable participants, to consider incentives, and communicating the contest. In the collaboration stage, challenges involved the contest design, enabling knowledge sharing, managing various agendas, and being open-minded to new ideas; and finally, assessing whether the problem is suitable for open innovation contests at all.

Place, publisher, year, edition, pages
SPRINGER-VERLAG BERLIN, 2015
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 9248
Keywords
Open innovation; Innovation; Innovation contests; Open innovation process; Healthcare; Testbed
National Category
Other Engineering and Technologies
Identifiers
urn:nbn:se:liu:diva-122225 (URN)10.1007/978-3-319-22479-4_7 (DOI)000362426900007 ()978-3-319-22479-4 (ISBN)
Conference
14th Annual International IFIP Working Group 8.5 Electronic Government Conference (IFIP EGOV)
Available from: 2015-10-26 Created: 2015-10-23 Last updated: 2018-01-24
Holgersson, S. & Melin, U. (2015). Pragmatic Dilemmas in Action Research: Doing Action Research With or Without the Approval of Top Management?. Systemic Practice and Action Research, 28(1)
Open this publication in new window or tab >>Pragmatic Dilemmas in Action Research: Doing Action Research With or Without the Approval of Top Management?
2015 (English)In: Systemic Practice and Action Research, ISSN 1094-429X, E-ISSN 1573-9295, Vol. 28, no 1Article in journal (Refereed) Published
Abstract [en]

This article problematizes a basic assumption that action research should be conducted in terms of acceptance by management. The importance of approval from the responsible stakeholders at the work practice, which is the subject of action research, has traditionally been emphasized in academic literature. External pressure can constrain an organisation to initiate and fulfil different types of needs for change. In this article we address the question of whether it is appropriate to accomplish action research in a way that creates pressure on an organisation to act. If the public risks suffering as a result of an organisation´s inability or unwillingness to identify and rectify serious problems, there are strong arguments to answer “yes” to this question. This answer is particularly relevant when it comes to governmental organisations. The public has a legitimate requirement that tax-financed organisations should be well-functioning. This article illustrates how action research can put pressure on a work practice, and discusses the problems and challenges of this type of research design. An important contribution to action research literature based on this paper is that it shows that the dilemma in action research of balancing practice interests and those of science is not just about dealing with a dual agenda. The interest of the practice interests is multi-faceted. This paper points at the relationship between action research and principles for conducting critical research in information systems. Practical implications that can be drawn based on this paper are for example that it clarifies the challenge of different considerations that may be eligible in action research.

Place, publisher, year, edition, pages
Springer, 2015
Keywords
Action research, Ethics and politics, Work practice, Organisational change, Information systems, Pragmatism
National Category
Computer Systems
Identifiers
urn:nbn:se:liu:diva-106433 (URN)10.1007/s11213-014-9316-1 (DOI)000349325800001 ()
Available from: 2014-05-07 Created: 2014-05-07 Last updated: 2017-12-05
Axelsson, K. & Melin, U. (2014). Contextual Factors Influencing Health Information Systems Implementation in Public Sector: Investigating the Explanatory Power of Critical Success Factors. In: Marijn Janssen, Hans Jochen Scholl, Maria A. Wimmer, Frank Bannister (Ed.), Marijn Janssen, Hans Jochen Scholl, Maria A. Wimmer, Frank Bannister (Ed.), Electronic Government: 13th IFIP WG 8.5 International Conference, EGOV 2014, Dublin, Ireland, September 1-3, 2014, Proceedings. Paper presented at 13th IFIP WG 8.5 International Conference, EGOV 2014, Dublin, Ireland, September 1-3, 2014 (pp. 59-71). Springer
Open this publication in new window or tab >>Contextual Factors Influencing Health Information Systems Implementation in Public Sector: Investigating the Explanatory Power of Critical Success Factors
2014 (English)In: Electronic Government: 13th IFIP WG 8.5 International Conference, EGOV 2014, Dublin, Ireland, September 1-3, 2014, Proceedings / [ed] Marijn Janssen, Hans Jochen Scholl, Maria A. Wimmer, Frank Bannister, Springer, 2014, p. 59-71Conference paper, Published paper (Refereed)
Abstract [en]

In this paper, we approach the field of critical success factors (CSF) by analyzing a successful case of IT implementation within the public health sector. The purpose of the paper is to gain further understanding of if and how well CSFs can explain a successful case. The main conclusion drawn is that even though the studied organization shows signs of common CSFs, this alone cannot explain the success. An important contribution from this study is thus the focus on contextual factors when trying to understand what makes an implementation project successful.

Place, publisher, year, edition, pages
Springer, 2014
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 8653
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
urn:nbn:se:liu:diva-111834 (URN)10.1007/978-3-662-44426-9_5 (DOI)000362435000005 ()978-3-662-44425-2 (ISBN)978-3-662-44426-9 (ISBN)
Conference
13th IFIP WG 8.5 International Conference, EGOV 2014, Dublin, Ireland, September 1-3, 2014
Available from: 2014-11-05 Created: 2014-11-05 Last updated: 2018-01-26
Melin, U. & Axelsson, K. (2014). Correction: Implementing healthcare information systems - Mirroring a wide spectrum of images of an IT project (vol 3, pg 26, 2014). Health Policy and Technology, 3(4), 343-343
Open this publication in new window or tab >>Correction: Implementing healthcare information systems - Mirroring a wide spectrum of images of an IT project (vol 3, pg 26, 2014)
2014 (English)In: Health Policy and Technology, ISSN 2211-8837, E-ISSN 2211-8845, Vol. 3, no 4, p. 343-343Article in journal (Refereed) Published
Abstract [en]

n/a

Place, publisher, year, edition, pages
ELSEVIER SCI LTD, 2014
National Category
Other Engineering and Technologies
Identifiers
urn:nbn:se:liu:diva-120072 (URN)10.1016/j.hlpt.2014.08.013 (DOI)000356025800021 ()
Available from: 2015-07-06 Created: 2015-07-06 Last updated: 2017-12-04
Melin, U., Sarkar, P. K. & Young, L. W. (2014). Fashions in the cloud: A case of institutional legitimacy. In: 20th Americas Conference on Information Systems, AMCIS 2014: . Paper presented at 20th Americas Conference on Information Systems, AMCIS 2014. Association for Information Systems
Open this publication in new window or tab >>Fashions in the cloud: A case of institutional legitimacy
2014 (English)In: 20th Americas Conference on Information Systems, AMCIS 2014, Association for Information Systems , 2014Conference paper, Published paper (Refereed)
Abstract [en]

Organisations claim to adopt IT fashions on the premise of achieving cost-savings, and performance improvements. However, current research reveals that such goals are not the only motivators behind the actual adoption of IT fashions. This paper illustrates, through the case studies of two universities, that the adoption of an IT fashion, such as Software as a Service (SaaS) solutions, can enhance the innovative image of an organisation, and render it fashionable to stakeholders. Yet, this very image may erode if issues of concern, associated with the uncertainty of new technologies, are not addressed. Through the lens of the Theory of Institutional Legitimacy, the examination of the two case studies depict IT fashions as double-edged swords, which may enhance or erode legitimacy of policy makers, thus bringing about shifts in their viewpoints on such technologies. Therefore, a deeper understanding is required of how IT fashions influence the legitimacy of IT decision-makers.

Place, publisher, year, edition, pages
Association for Information Systems, 2014
Series
20th Americas Conference on Information Systems, AMCIS 2014
Keywords
Cloud computing; Institutional legitimacy; IT fashion; IT services; Outsourcing; Software as a service; Universities
National Category
Other Engineering and Technologies
Identifiers
urn:nbn:se:liu:diva-116775 (URN)2-s2.0-84905987913 (Scopus ID)
Conference
20th Americas Conference on Information Systems, AMCIS 2014
Available from: 2015-04-07 Created: 2015-04-02 Last updated: 2015-06-04
Melin, U. & Axelsson, K. (2014). Implementing Healthcare Information Systems: Mirroring a Wide Spectrum of Images of an IT Project. Health Policy and Technology, 3(1), 26-35
Open this publication in new window or tab >>Implementing Healthcare Information Systems: Mirroring a Wide Spectrum of Images of an IT Project
2014 (English)In: Health Policy and Technology, ISSN 2211-8837, E-ISSN 2211-8845, Vol. 3, no 1, p. 26-35Article in journal (Refereed) Published
Abstract [en]

The main purpose of this paper is to discuss the spectrum of interpretations that can be related to the implementation and use of a healthcare information system (HIS). The empirical part of this paper is based on a qualitative case study of a Swedish healthcare provider, called “Alpha”, where a HIS was implemented. By studying how different actors interpret technological and organizational changes in a healthcare case, we mirror different images of the implementation project. Put together, this diversity of images provides an illustration of the complexity associated with the process of implementing a HIS. We apply an adjusted version of Orlikowski’s practice lens, with its roots in Structuration Theory, in order to study technology in organizations (focusing inertia, application and change). The implementation process of a HIS is much too complex to be judged as being either entirely positive or negative; instead it offers an illustration of the multi-faceted and reciprocal relation between IS and organization. This challenge literature on critical success factors. This study illustrates several images of HIS implementation and use. Highlighting images is one way to illustrate reluctance, support, complexity and power that are present in HIS implementation and use. This is one important contribution from this article. The complexity in the implementation is linked to healthcare organizations as professional bureaucracies, being highly politicized and institutionalized and to the IT artefact as an integrated HIS. Viewing images as rational myths is also discussed in this paper as an original approach to understand HIS implementation.

Place, publisher, year, edition, pages
Elsevier, 2014
Keywords
Healthcare information system, structuration theory, implementation, IT project, resistance, images, enterprise system
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:liu:diva-106368 (URN)10.1016/j.hlpt.2013.11.001 (DOI)000356025500004 ()2-s2.0-84892994206 (Scopus ID)
Projects
Safe publice-services – an issue of trust and organization, financed by: Swedish Civil Contingencies Agency
Available from: 2014-05-05 Created: 2014-05-05 Last updated: 2017-12-05Bibliographically approved
Garatli Nygren, K., Axelsson, K. & Melin, U. (2014). Multi‑Channel Service Management in Public Sector … Three Interpretative Frames Illustrating E‑government and Work Practice in a Swedish State Agency. Electronic Journal of e-Government, 12(1), 112-125
Open this publication in new window or tab >>Multi‑Channel Service Management in Public Sector … Three Interpretative Frames Illustrating E‑government and Work Practice in a Swedish State Agency
2014 (English)In: Electronic Journal of e-Government, ISSN 1479-439X, E-ISSN 1479-439X, Vol. 12, no 1, p. 112-125Article in journal (Refereed) Published
Abstract [en]

In order to deliver services to citizens, public sector agencies of today offer various types of channels for interaction. In this article we aim to develop an understanding of the reciprocal relation between multi‑channel services and work prac tice. By showing how actors at different organizational levels in an agency differ in their interpretation of multi‑channel services we have generated knowledge that is essential in multi‑channel strategy formulation. The study illustrates an example of a n agency that works actively and in a mature way with e‑government and e‑services. This qualitative case study illustrates that the top level management, middle management and the case officers need to confront and discuss their understanding of e‑governm ent and their work practice in order to reach a situation where strategies actually are influencing daily work more explicitly. An important aspect is the decision to adopt an internal or external perspective on multi‑channel service management. The resul t of this decision might be to view multi‑channel service management as a way of reaching either internal agency efficiency or external citizen benefits.

Place, publisher, year, edition, pages
Academic Publishing International, 2014
Keywords
e-government, public sector, service, multi-channel service management, work practice
National Category
Public Administration Studies
Identifiers
urn:nbn:se:liu:diva-123292 (URN)
Available from: 2015-12-10 Created: 2015-12-10 Last updated: 2017-12-01
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-2784-863X

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