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Melin, U. & Wihlborg, E. (2018). Balanced and integrated e-government implementation – exploring the crossroad of public policy-making and information systems project management processes. Transforming Government: People, Process and Policy, 12(2), 191-208
Open this publication in new window or tab >>Balanced and integrated e-government implementation – exploring the crossroad of public policy-making and information systems project management processes
2018 (English)In: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 12, no 2, p. 191-208Article in journal (Refereed) Published
Abstract [en]

Purpose: This paper aims to identify and elaborate on the various interpretations and implications of e-government as a process of public policy-making and as an act of information systems (IS) project management. The paper contributes to the search for a theoretical conceptualization by bridging policy project management and policy-making in public sector organizations at a crossroad of e-government to improve sustainable e-government research. Design/methodology/approach: The research design of this paper focus on a model balancing the two research fields; public policy-making and analysis, and project management in the IS field. Through this model, four critical aspects of the processes are identified: objective, incentives/motivation, input/trigger and coordinative actor. These critical aspects are illustrated through findings from four case studies that are re-analyzed here. The cases show how the conceptual model through different dimensions can balance the two perspectives to reach a more sustainable outcome of e-government. Findings: The paper shows that the two perspectives on e-government – public policy-making and project management – can be balanced and thereby reach a more sustainable outcome at this crossroad. The case studies re-visited in this paper are compared and serves as illustrations of these perspectives and different configurations of them in search for the crossroad. Research limitations/implications: A main contribution of the paper is that e-government projects should be studied in, and taking both public policy-making and IS project management into account to be sustainable and successful. Even if the case studies have been conducted in Sweden, the conceptual results in this paper can be analytically generalized into other setting. However, there is a need for more comparative and conceptual studies in the field of e-government to shed light on the multi-faceted crossroads illustrated in this paper. Practical implications: The paper offers new insights on how to integrate, bridge and even balance the two aspects of e-government policy aspects and projects management to achieve more sustainable and successful e-government. Originality/value: The paper contributes to the literature by shedding light on the crossroad of policy aspects and IS project management approaches in the e-government field. The paper points at the need to further develop the understanding and design of e-government at the crossroad of information system models and political science concepts. © 2018, Emerald Publishing Limited.

Place, publisher, year, edition, pages
Emerald Group Publishing Ltd., 2018
Keywords
Digital government, Digitalization, e-government, Policy making, Project management, Sustainable implementation
National Category
Public Administration Studies
Identifiers
urn:nbn:se:liu:diva-150592 (URN)10.1108/TG-12-2017-0080 (DOI)2-s2.0-85051515594 (Scopus ID)
Available from: 2018-08-28 Created: 2018-08-28 Last updated: 2018-08-28
Hedström, K., Melin, U. & Söderström, F. (2018). Identitet arbete privatliv: användning av smarta ID-kort (1ed.). In: Lotta Gröning och Elin Whilborg (Ed.), Ett smartare samhälle?: Sju perspektiv på digitaliseringen av vår vardag (pp. 112-128). Linköping: Linköping University Electronic Press
Open this publication in new window or tab >>Identitet arbete privatliv: användning av smarta ID-kort
2018 (Swedish)In: Ett smartare samhälle?: Sju perspektiv på digitaliseringen av vår vardag / [ed] Lotta Gröning och Elin Whilborg, Linköping: Linköping University Electronic Press, 2018, 1, p. 112-128Chapter in book (Other academic)
Abstract [sv]

Sjuksköterskan Mikael kliver upp tidigt på morgonen för att åka till jobbet. Han jobbar på en mindre vårdcentral ungefär tre mil hemifrån och måste åka strax före halv sju på morgonen. På väg ut till bilen kommer han plötslig ihåg att han måste ha med sig sitt nya ID-kort. Utan kortet kan han inte jobba…

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2018 Edition: 1
National Category
Globalisation Studies Media and Communications Social Sciences Interdisciplinary
Identifiers
urn:nbn:se:liu:diva-149548 (URN)9789176852460 (ISBN)
Available from: 2018-07-05 Created: 2018-07-05 Last updated: 2018-07-05Bibliographically approved
Crusoe, J. & Melin, U. (2018). Investigating open government data barriers: A literature review and conceptualization. In: Parycek P. (Ed.), Electronic Government: EGOV 2018. Paper presented at EGOV 2018, Electronic Government (pp. 169-183). Springer Verlag
Open this publication in new window or tab >>Investigating open government data barriers: A literature review and conceptualization
2018 (English)In: Electronic Government: EGOV 2018 / [ed] Parycek P., Springer Verlag , 2018, p. 169-183Conference paper, Published paper (Refereed)
Abstract [en]

When focusing on open government data (OGD) publishing and related barriers, there are several complexities present. Largely, current research is focused on publishing and usage of OGD; and we argue that there are a need to investigate and to systematise OGD barrier research in order to understand and outline an expanded scope of the phenomenon. We expand by clarifying barriers linked to the release decision and the data’s organisational context. To investigate the OGD barriers, we conduct a systematic literature review, identifying 34 articles as a point of departure for our analysis. From these articles we create, present and discuss illustrations on historical development, barrier types, and different research focuses on OGD. When analysing the articles, we identify a focus on technical, organisational, and legal barrier types, while studies on open data usage and systems are less frequent. Our analysis also identifies some possible open data research barriers. In the article we also relate barriers to an expanded OGD process (Suitability, Release, Publish, Use, and Evaluation), identifying 46 barriers with possible linkages. The results is an expanded scope and a conceptual illustration of OGD barriers. © IFIP International Federation for Information Processing 2018.

Place, publisher, year, edition, pages
Springer Verlag, 2018
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 11020
Keywords
Barriers, Challenges, Impediments, Literature review, Myths, OGD, Open data, Open government data, Process, Risks, Government data processing, Processing, Literature reviews, Open datum, Reviews
National Category
Information Systems
Identifiers
urn:nbn:se:liu:diva-151311 (URN)10.1007/978-3-319-98690-6_15 (DOI)2-s2.0-85052893750 (Scopus ID)978-3-319-98689-0 (ISBN)978-3-319-98690-6 (ISBN)
Conference
EGOV 2018, Electronic Government
Available from: 2018-09-17 Created: 2018-09-17 Last updated: 2018-09-17
Melin, U., Axelsson, K. & Löfstedt, T. (2018). Understanding an Integrated Management System in a Government Agency – Focusing Institutional Carriers: Focusing Institutional Carriers. In: Parycek, Peter; Glassey, Olivier; Janssen, Marijn; Scholl, Hans Jochen; Tambouris, Efthimios; Kalampokis, Evangelos; Virkar, Shefali (Ed.), Electronic Government. EGOV 2018: . Paper presented at Electronic Government. EGOV 2018 (pp. 15-28). Springer International Publishing
Open this publication in new window or tab >>Understanding an Integrated Management System in a Government Agency – Focusing Institutional Carriers: Focusing Institutional Carriers
2018 (English)In: Electronic Government. EGOV 2018 / [ed] Parycek, Peter; Glassey, Olivier; Janssen, Marijn; Scholl, Hans Jochen; Tambouris, Efthimios; Kalampokis, Evangelos; Virkar, Shefali, Springer International Publishing , 2018, p. 15-28Conference paper, Published paper (Refereed)
Abstract [en]

Working with an integrated management system (IMS) is a challenging task. In public organizations, the formalization of an IMS including the communication of control mechanisms, rules, goals and culture are crucial. Several types of carriers are used in order to communicate the content in an IMS – both human actors and artefacts. An artefact studied in this paper is an intranet, as one carrier of the IMS. The purpose of this paper is to explore how institutional theory – focusing institutional carriers – can help us to understand how an IMS is represented through human actors and technology in a government agency. The conclusion is that the application of an institutional carrier perspective on an IMS can help us to understand the past and present, the role, and the relative success of such a system. An IMS can be aligned or misaligned related to three dimensions of structure, process and people. Achieving an aligned and legitimate IMS is crucial in order to achieve goals in an organization. The implications of this study are that further research and practice should give more attention to institutional carriers when studying and improving IMS.

Place, publisher, year, edition, pages
Springer International Publishing, 2018
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 11020
Keywords
Integrated management systems Governance Institutional theory Institutional carriers Government
National Category
Public Administration Studies
Identifiers
urn:nbn:se:liu:diva-150962 (URN)10.1007/978-3-319-98690-6_2 (DOI)978-3-319-98690-6 (ISBN)978-3-319-98689-0 (ISBN)
Conference
Electronic Government. EGOV 2018
Note

This study is partially financially supported by anonymized government agency.

Available from: 2018-09-06 Created: 2018-09-06 Last updated: 2018-09-06
Söderström, F. & Melin, U. (2017). Idé- och innovationsarbete i Linköpings kommun: analys och resultat av utvärdering. Linköping: Linköping University Electronic Press
Open this publication in new window or tab >>Idé- och innovationsarbete i Linköpings kommun: analys och resultat av utvärdering
2017 (Swedish)Report (Other academic)
Abstract [sv]

I nutid existerar en samsyn kring att den offentliga sektorns innovationsförmåga utgör en mycket viktig potentiell resurs för att möta såväl samtidens som framtidens utmaningar. Denna outnyttjade resurs i form av medarbetares idé- och innovationskraft kan, genom ett systematiskt och strukturerat främjande, stöd och utnyttjande hjälpa offentlig sektor att nå ytterligare förbättringar och effektiviseringar med hänsyn till resursutnyttjande. Genom att omsätta medarbetares förmåga i form av kreativitet och innovationskraft till reell nytta har, som fokuseras i denna utvärdering, den kommunala sektorn bättre förutsättningar att bemöta dagens och morgondagens utmaningar på ett effektivt och ändamålsenligt sätt. För att möta samtidens krav och utmaningar i det lokala samhället, måste därmed traditionella sätt att organisera och strukturera verksamhet utmanas och förändras för att i större utsträckning främja aktörs- och nätverksdrivna ansatser.

Denna rapport presenterar utvärderingen av Linköpings kommuns arbete att introducera och etablera ett idé- och innovationssystem - en idé och innovationsfrämjande struktur och stödfunktion. Dessa insatser har erhållit positiv respons, men ett bredare genomslag i operativ verksamhet kan hittills anses vara begränsat. Följande analys fokuserar identifierade utmaningar inom områden som styrning och samordning, förankring av centrala begrepp samt förutsättningar och kultur. Utvärderingens resultat presenteras som tydliga åtgärder och strategiska ställningstaganden. Dessa framhåller vikten av en balanserad och nyanserad helhetssyn på idé- och innovationsprocessen. Med ökad proaktivitet, samverkan i nätverk, minskad distans till operativ verksamhet, tydlig förankring av centrala begrepp samt aktivt främjande av en kreativ arbetsmiljö och innovationskultur ser vi en god potential för fortsatt positiv vidareutveckling av kommunens idé- och innovationssystem.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2017. p. 75
Series
LIU-IEI-R ; 284
Keywords
Innovation, innovationssystem, idésluss, innovationskultur, offentlig sektor
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:liu:diva-143779 (URN)LIU-IEI-RR--17/00284--SE (ISRN)
Available from: 2017-12-18 Created: 2017-12-18 Last updated: 2017-12-18
Melin, U., Axelsson, K. & Söderström, F. (2016). Managing the development of e-ID in a public e-service context: Challenges and path dependencies from a life-cycle perspective. Transforming Government: People, Process and Policy, 10(1), 72-98
Open this publication in new window or tab >>Managing the development of e-ID in a public e-service context: Challenges and path dependencies from a life-cycle perspective
2016 (English)In: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 10, no 1, p. 72-98Article in journal (Refereed) Published
Abstract [en]

Purpose– The purpose of this paper is to analyse and understand the contemporary management of electronic identification (e-ID) development to: identify and formulate challenges and reflect upon the use of a combination of perspectives. To generate knowledge on this issue, we investigate e-ID development in Sweden from: an e-government systems development lifecycle perspective and a project challenge and critical success factor (CSF) perspective. Design/methodology/approach– This is a qualitative case study covering an analysis of the three years in a larger project focusing e-ID in a public e-service setting. Empirical sources have been face-to-face interviews; official documents and different kind of forums for presentations and discussions in, for example, hearings arranged by authorities; meetings with the coordinating agency, and practitioners’ networks events. Findings– This study concludes that there are significant challenges involved in managing e-ID development because of its contextual and integrated character. Challenges involve the organization and management of the program and can be traced back to e-government, general project management literature and theory on path dependency. Based on this study, we can question, e.g. governance models, centralization and a narrow focus on the technical artefact. Our study is also an illustration of a possible way to analyse e-ID within an e-government initiative. Research limitations/implications– The present study shows that an e-ID can be considered as a back office-enabler for launching e-services, but also highlights the need for management of the artefact as an integral part of e-service development because it is intertwined with the use of e-services from a user perspective. This aspect together with the insights related to challenges and success factors including path dependency provides implications for future practice of e-ID management and development in particular and information systems artefact development in general. Originality/value– This paper addresses challenges related to the development of e-ID in a public e-service setting. Few studies have theoretically combined a lifecycle perspective on challenges and success factors related to e-ID development while also focusing different dimensions of path dependency as an example of a challenging area within a program frame. Studying e-ID as a contemporary phenomenon from a contextual perspective in line with sociomaterial thinking – with a focus on the interplay between technology and people –can also help us to understand and discuss artefact development in general.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2016
Keywords
E-government, Project management, Implementation, Path dependency, e-ID, Electronic identification, Public e-services
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:liu:diva-126662 (URN)10.1108/TG-11-2013-0046 (DOI)
Available from: 2016-04-01 Created: 2016-04-01 Last updated: 2017-11-30
Christiansson, M.-T., Axelsson, K. & Melin, U. (2015). Inter-organizational Public e-Service Development: Emerging Lessons from an Inside-Out Perspective. In: ELECTRONIC GOVERNMENT (EGOV 2015): . Paper presented at 14th Annual International IFIP Working Group 8.5 Electronic Government Conference (IFIP EGOV) (pp. 183-196). SPRINGER-VERLAG BERLIN, 9248
Open this publication in new window or tab >>Inter-organizational Public e-Service Development: Emerging Lessons from an Inside-Out Perspective
2015 (English)In: ELECTRONIC GOVERNMENT (EGOV 2015), SPRINGER-VERLAG BERLIN , 2015, Vol. 9248, p. 183-196Conference paper, Published paper (Refereed)
Abstract [en]

E-service development has grown to become a daily practice in most public organizations as a means for realizing digital agendas and e-government initiatives on different levels (local, regional, national and transnational governmental levels). Public e-service development is often an inter-organizational (IO) effort with multiple actors and organizations involved in the multi-faceted dimensions of design, development and delivery decisions. Still, there is a lack of research focusing on IO public e-service development practices in particular. In order to address this lack we elaborate on reported challenges and their implications for IO public e-service development in practice. By returning to two empirical cases of IO public e-service development, the IO dimension is evolved. Our purpose is to highlight challenges in IO public e-service development with implications for research and practice. Findings are presented as eight emerging lessons learned from an inside-out perspective related to phases in IO public e-service development processes.

Place, publisher, year, edition, pages
SPRINGER-VERLAG BERLIN, 2015
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 9248
Keywords
Public e-service; Inter-organizational; IO e-service development; IO dimension; Government; IS development
National Category
Other Engineering and Technologies
Identifiers
urn:nbn:se:liu:diva-122226 (URN)10.1007/978-3-319-22479-4_14 (DOI)000362426900014 ()978-3-319-22479-4 (ISBN)
Conference
14th Annual International IFIP Working Group 8.5 Electronic Government Conference (IFIP EGOV)
Available from: 2015-10-26 Created: 2015-10-23 Last updated: 2018-02-20
Wassrin, S., Lindgren, I. & Melin, U. (2015). Open Innovation Contests for Improving Healthcare - An Explorative Case Study Focusing on Challenges in a Testbed Initiative. In: ELECTRONIC GOVERNMENT (EGOV 2015): . Paper presented at 14th Annual International IFIP Working Group 8.5 Electronic Government Conference (IFIP EGOV) (pp. 91-104). SPRINGER-VERLAG BERLIN, 9248
Open this publication in new window or tab >>Open Innovation Contests for Improving Healthcare - An Explorative Case Study Focusing on Challenges in a Testbed Initiative
2015 (English)In: ELECTRONIC GOVERNMENT (EGOV 2015), SPRINGER-VERLAG BERLIN , 2015, Vol. 9248, p. 91-104Conference paper, Published paper (Refereed)
Abstract [en]

Working with innovation is important in several sectors and industries. One emerging arena for innovation is the arrangements of innovation contests. The aim of the paper is to describe and characterize an open innovation contest for improving healthcare, and to address the challenges involved. The research is a qualitative, explorative and interpretive case study of a Swedish region providing publicly funded healthcare. The conclusions show the need to generate and analyze data from actors with several perspectives in the contest. Challenges identified include defining and precisely expressing the problem, separating and delimiting the different problems and achieving a joint view. Other challenges were identifying and attracting knowledgeable participants, to consider incentives, and communicating the contest. In the collaboration stage, challenges involved the contest design, enabling knowledge sharing, managing various agendas, and being open-minded to new ideas; and finally, assessing whether the problem is suitable for open innovation contests at all.

Place, publisher, year, edition, pages
SPRINGER-VERLAG BERLIN, 2015
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 9248
Keywords
Open innovation; Innovation; Innovation contests; Open innovation process; Healthcare; Testbed
National Category
Other Engineering and Technologies
Identifiers
urn:nbn:se:liu:diva-122225 (URN)10.1007/978-3-319-22479-4_7 (DOI)000362426900007 ()978-3-319-22479-4 (ISBN)
Conference
14th Annual International IFIP Working Group 8.5 Electronic Government Conference (IFIP EGOV)
Available from: 2015-10-26 Created: 2015-10-23 Last updated: 2018-01-24
Holgersson, S. & Melin, U. (2015). Pragmatic Dilemmas in Action Research: Doing Action Research With or Without the Approval of Top Management?. Systemic Practice and Action Research, 28(1)
Open this publication in new window or tab >>Pragmatic Dilemmas in Action Research: Doing Action Research With or Without the Approval of Top Management?
2015 (English)In: Systemic Practice and Action Research, ISSN 1094-429X, E-ISSN 1573-9295, Vol. 28, no 1Article in journal (Refereed) Published
Abstract [en]

This article problematizes a basic assumption that action research should be conducted in terms of acceptance by management. The importance of approval from the responsible stakeholders at the work practice, which is the subject of action research, has traditionally been emphasized in academic literature. External pressure can constrain an organisation to initiate and fulfil different types of needs for change. In this article we address the question of whether it is appropriate to accomplish action research in a way that creates pressure on an organisation to act. If the public risks suffering as a result of an organisation´s inability or unwillingness to identify and rectify serious problems, there are strong arguments to answer “yes” to this question. This answer is particularly relevant when it comes to governmental organisations. The public has a legitimate requirement that tax-financed organisations should be well-functioning. This article illustrates how action research can put pressure on a work practice, and discusses the problems and challenges of this type of research design. An important contribution to action research literature based on this paper is that it shows that the dilemma in action research of balancing practice interests and those of science is not just about dealing with a dual agenda. The interest of the practice interests is multi-faceted. This paper points at the relationship between action research and principles for conducting critical research in information systems. Practical implications that can be drawn based on this paper are for example that it clarifies the challenge of different considerations that may be eligible in action research.

Place, publisher, year, edition, pages
Springer, 2015
Keywords
Action research, Ethics and politics, Work practice, Organisational change, Information systems, Pragmatism
National Category
Computer Systems
Identifiers
urn:nbn:se:liu:diva-106433 (URN)10.1007/s11213-014-9316-1 (DOI)000349325800001 ()
Available from: 2014-05-07 Created: 2014-05-07 Last updated: 2017-12-05
Axelsson, K. & Melin, U. (2014). Contextual Factors Influencing Health Information Systems Implementation in Public Sector: Investigating the Explanatory Power of Critical Success Factors. In: Marijn Janssen, Hans Jochen Scholl, Maria A. Wimmer, Frank Bannister (Ed.), Marijn Janssen, Hans Jochen Scholl, Maria A. Wimmer, Frank Bannister (Ed.), Electronic Government: 13th IFIP WG 8.5 International Conference, EGOV 2014, Dublin, Ireland, September 1-3, 2014, Proceedings. Paper presented at 13th IFIP WG 8.5 International Conference, EGOV 2014, Dublin, Ireland, September 1-3, 2014 (pp. 59-71). Springer
Open this publication in new window or tab >>Contextual Factors Influencing Health Information Systems Implementation in Public Sector: Investigating the Explanatory Power of Critical Success Factors
2014 (English)In: Electronic Government: 13th IFIP WG 8.5 International Conference, EGOV 2014, Dublin, Ireland, September 1-3, 2014, Proceedings / [ed] Marijn Janssen, Hans Jochen Scholl, Maria A. Wimmer, Frank Bannister, Springer, 2014, p. 59-71Conference paper, Published paper (Refereed)
Abstract [en]

In this paper, we approach the field of critical success factors (CSF) by analyzing a successful case of IT implementation within the public health sector. The purpose of the paper is to gain further understanding of if and how well CSFs can explain a successful case. The main conclusion drawn is that even though the studied organization shows signs of common CSFs, this alone cannot explain the success. An important contribution from this study is thus the focus on contextual factors when trying to understand what makes an implementation project successful.

Place, publisher, year, edition, pages
Springer, 2014
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 8653
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
urn:nbn:se:liu:diva-111834 (URN)10.1007/978-3-662-44426-9_5 (DOI)000362435000005 ()978-3-662-44425-2 (ISBN)978-3-662-44426-9 (ISBN)
Conference
13th IFIP WG 8.5 International Conference, EGOV 2014, Dublin, Ireland, September 1-3, 2014
Available from: 2014-11-05 Created: 2014-11-05 Last updated: 2018-01-26
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-2784-863X

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