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Matschewsky, J., Lindahl, M. & Sakao, T. (2018). Capturing and enhancing provider value in product-service systems throughout the lifecycle: A systematic approach. CIRP - Journal of Manufacturing Science and Technology
Open this publication in new window or tab >>Capturing and enhancing provider value in product-service systems throughout the lifecycle: A systematic approach
2018 (English)In: CIRP - Journal of Manufacturing Science and Technology, ISSN 1755-5817, E-ISSN 1878-0016Article in journal (Refereed) Published
Abstract [en]

Although the transition from product seller to product-service system (PSS) provider implies fundamental changes in both value creation for customers and value capture by the provider, prior research has largely focused on the investigation and enhancement of customer value through PSSs. In contrast, a discussion of the changes in how providers attain value and support to enhance this in industrial practice is lacking at this time. This article presents a systematic, empirically-based approach to analyze and enhance PSS providers’ value capture throughout the lifecycle. This is achieved by two methods provider value analysis (PVA) facilitates a structured assessment of the value capture during the provision of PSSs in the use phase of the lifecycle, while provider value evaluation (ProVa) operationalizes the results of this analysis in the design phase to facilitate an improved value capture in the coming iteration. As the approach was developed in close collaboration with a large-scale PSS provider, the article further reports the results of its application in a case study spanning two years. As a result of using PVA, value dimensions of broad relevance for PSS providers are presented, supported by findings of applying the method at an additional PSS provider. Through the approach presented and case study results attained, the article points out how the design and management of a PSS, focusing on the provider’s value and available benefits throughout the lifecycle, can be enhanced in industry, while extending the academic body of knowledge on the value capture of PSS providers and its implications for PSS design and provision.

Place, publisher, year, edition, pages
Elsevier, 2018
Keywords
Servitization; PSS design; PSS evaluation; PSS value; Provider value; PSS implementation; PSS management
National Category
Environmental Management
Identifiers
urn:nbn:se:liu:diva-152879 (URN)10.1016/j.cirpj.2018.08.006 (DOI)2-s2.0-85053313953 (Scopus ID)
Funder
Mistra - The Swedish Foundation for Strategic Environmental Research, REES
Available from: 2018-11-26 Created: 2018-11-26 Last updated: 2019-04-10Bibliographically approved
Liu, Y., Sakao, T., Lindahl, M. & Dahlhammar,, C. (2018). Editorial. Procedia CIRP, 73, 1-2
Open this publication in new window or tab >>Editorial
2018 (English)In: Procedia CIRP, ISSN 2212-8271, E-ISSN 2212-8271, Vol. 73, p. 2p. 1-2Article in journal, Editorial material (Refereed) Published
Abstract [en]

This Procedia CIRP Special Issue is a collection of manuscripts from the 10th CIRP Conference on Industrial Product-Service Systems (CIRP IPS2 2018). Because our societies face increasing demands to better address resource and environmental challenges, this year’s theme was resource efficient and effective solutions (REES).

Place, publisher, year, edition, pages
Elsevier, 2018. p. 2
National Category
Environmental Management
Identifiers
urn:nbn:se:liu:diva-150821 (URN)10.1016/j.procir.2018.06.003 (DOI)
Available from: 2018-09-01 Created: 2018-09-01 Last updated: 2019-01-22Bibliographically approved
Nilsson, S., Sundin, E. & Lindahl, M. (2018). Integrated product service offerings: Challenges in setting requirements. Journal of Cleaner Production, 201, pp. 879-887
Open this publication in new window or tab >>Integrated product service offerings: Challenges in setting requirements
2018 (English)In: Journal of Cleaner Production, ISSN 0959-6526, E-ISSN 1879-1786, Vol. 201, p. 879-887Article in journal, News item (Refereed) Published
Abstract [en]

The objective of this paper is to explore what challenges exist when setting requirements for an Integrated Product Service Offering (IPSO). An IPSO, sometimes called Product Service System, is a concept with increased interest from manufacturing companies. It consists of a combination of products and services that, based on a life cycle perspective, have been integrated to fit targeted customer needs. In order to achieve a successful IPSO, it is important to collect aspects from many actors, something which sometimes is challenging for companies moving towards providing IPSOs.

The four challenges found when setting requirements in IPSO development are; identification and inclusion of relevant aspects from relevant actors throughout the IPSO’s life cycle, understanding of the underlying aspects for all requirements for all elements of the offering, prioritization of requirements, and the difficulty to track how requirements affect each other between different elements in the IPSO.

The methodology used to find these challenges was a combination of a structured literature review and an interview study at three manufacturing companies moving towards providing IPSOs.

Place, publisher, year, edition, pages
Elsevier, 2018
Keywords
Requirements Engineering; Integrated product service engineering (IPSE); Eco-design; Product service system (PSS); Systems engineering
National Category
Environmental Management Other Mechanical Engineering Other Environmental Engineering
Identifiers
urn:nbn:se:liu:diva-150354 (URN)10.1016/j.jclepro.2018.08.090 (DOI)000445981200076 ()
Note

Funding agencies: Mistra REES (Resource Efficient and Effective Solutions) program - Mistra (The Swedish Foundation for Strategic Environmental Research)

Available from: 2018-08-18 Created: 2018-08-18 Last updated: 2018-10-17Bibliographically approved
Brambila-Macias, S., Sakao, T. & Lindahl, M. (2018). Requirements for REES design support: A survey among large companies and SMEs. Linköping: Linköping University Electronic Press
Open this publication in new window or tab >>Requirements for REES design support: A survey among large companies and SMEs
2018 (English)Report (Other academic)
Abstract [en]

This report presents the results of a survey carried out during 2017-2018 among 11 different companies as part of the REES programme (www.mistrarees.se) work package (WP) 2.2 of Project 2 (the project concerning design in the programme). The objective of the survey was to identify the most important requirements for design support that is being developed for REES designers in the manufacturing industry. The survey comprises results from a total of 25 participants from 5 SMEs and 6 large companies, which included 8 participants from SMEs and 17 from large companies. This classification was made according to the EU commission (2015) definition of SMEs (< 250 employees and ≤ EUR 50 million in annual turnover). The results presented are divided into Section 1 where an overview of the survey and the method is presented and section 2 results, where consolidated data and comparison between large companies and SMES is provided.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2018. p. 16
National Category
Environmental Management
Identifiers
urn:nbn:se:liu:diva-154315 (URN)LIU-IEI-RR--18/00304--SE (ISRN)
Available from: 2019-02-04 Created: 2019-02-04 Last updated: 2019-02-12Bibliographically approved
Ben Amor, M., Lindahl, M., Frankelius, P. & Hafedh, B. A. (2018). Revisiting Industrial Organization: Product Service Systems Insight. Journal of Cleaner Production, 96, 1459-1477
Open this publication in new window or tab >>Revisiting Industrial Organization: Product Service Systems Insight
2018 (English)In: Journal of Cleaner Production, ISSN 0959-6526, E-ISSN 1879-1786, Vol. 96, p. 1459-1477Article, review/survey (Refereed) Published
Abstract [en]

This literature review puts forward a comparison between the traditional seller, usually represented by classic Industrial Organization (IO) models, and system providers, which are illustrated by Product Service System (PSS) models. A multidisciplinary systematic literature review, that compares PSS and IO models, is conducted, and ends up in to define PSS as a technology. It highlights the differences and similarities between classic IO and classic PSS and evaluate the weakness and strengths of different models. In total, 148 articles from different disciplines have been investigated, and a different understanding of PSS is provided. A new IO framework, that considers classic sellers and PSSs providers, is established to preserve PSS specificities and stress the role of policy maker and competition for PSSs expansion.

Place, publisher, year, edition, pages
Elsevier, 2018
Keywords
Industrial organisation, PSS, marketing, sustainability, cleantech, environment, economic theory, service
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-149459 (URN)10.1016/j.jclepro.2018.05.145 (DOI)000444364400125 ()2-s2.0-85049329857 (Scopus ID)
Available from: 2018-07-02 Created: 2018-07-02 Last updated: 2018-10-08Bibliographically approved
Brambila-Macias, S. A., Nilsson, S., Widgren, M., Lindahl, M. & Sakao, T. (2017). State of the Art of Design Methods for Resource Efficient and Effective Solutions: Report from “Product and Service Design Methods for REES” Project of Mistra REES program. Linköping: Linköping University Electronic Press
Open this publication in new window or tab >>State of the Art of Design Methods for Resource Efficient and Effective Solutions: Report from “Product and Service Design Methods for REES” Project of Mistra REES program
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2017 (English)Report (Other academic)
Abstract [en]

This document reports on the results of work packages (WPs) 2.1 and 2.2 in Project 2 (Product and Service Design Methods for REES, i.e. resource efficient and effective solutions) of the Mistra REES program (www.mistrarees.se). WP 2.1 and WP 2.2 aim at documenting current use of design methods and deriving requirements for design methods, respectively. The document only covers results from the scientific literature review, while other reports to be developed will cover results, for instance, from the interview study and the design session with industry partners in the Mistra REES consortium. The results of the literature review will be a foundation for WP 2.3, which aims at developing new design methods. Note that methods here include frameworks, tools, and support for designers.

The document describes current use (i.e., “as‐is” status) of product and service design methods when designing REES, as well as requirements for product and service design methods for REES (i.e., information soon‐to‐be). Both of these are results of analysis in different phases of an early phase of design for REES. Those phases consist of requirement specification, conceptual design, and analysis and evaluation, which can be ordered temporally along the design process.

From the overall analysis, found is a lack of insights about methods for designing REES, although potentially useful methods are available. This means advancement of knowledge is insufficient for industry within the subject, which is relatively new. It may also mean the developed methods are not precisely according to the needs of companies. This shows a high potential of developing new methods in the rest of the project.

More specifically, in the requirement specification, the literature shows that potentially useful methods include QFD (Quality Function Deployment), the Taguchi method, the Kano model, and data mining, among others. In the conceptual design, numerous methods exist, and most of them were developed in an older context, where REES was not as relevant as today. Those methods include DfX methods (X denotes cost, assembly, etc.), the functional block diagram, the checklist, morphological analysis, and the Fishbone Diagram. Only a few seem to be used widely in industry today. In the analysis and evaluation, available methods include Lifecycle Simulation, Lifecycle Costing, multi‐criteria decision making, and the Analytical Hierarchy Process. Most of the methods or tools available specialise in one area. This is a problem when developing an integrated offering of products and services, because designers need to have a holistic perspective for that.

Regarding requirements for methods to be developed, the authors analysed literature as follows. In the requirement specification, requirements originating from multiple aspects and actors need to be taken into account. Since an enormous amount of data and information can be collected from products and by technologies implemented today, a huge opportunity is presented for enhancing requirement specification. Yet, there seems to be little insights to take this opportunity. In conceptual design, it is important to identify and involve relevant actors as well as their requirements according to a number of scientific reports. Especially, interaction between the relevant actors seems to be critical to be implemented. In analysis and evaluation, various pieces of earlier research works recommend different features to be implemented in methods. These features include visualization of information and information flows, graphical user interface, multiple users’ participation, and ability to handle environmental information, uncertainty and risk.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2017. p. 39
National Category
Environmental Management
Identifiers
urn:nbn:se:liu:diva-154277 (URN)LIU‐IEI‐RR‐‐17/00264—SE (ISRN)
Available from: 2019-01-31 Created: 2019-01-31 Last updated: 2019-02-14Bibliographically approved
Brambila-Macias, S. ., Nilsson, S., Widgren, M., Lindahl, M. & Sakao, T. (2017). Support for Designing Resource Efficient and Effective Solutions: Current Use and Requirements by Swedish Industry: Report from “Product and Service Design Support for REES” Project of Mistra REES program. Linköping: Linköping University Electronic Press
Open this publication in new window or tab >>Support for Designing Resource Efficient and Effective Solutions: Current Use and Requirements by Swedish Industry: Report from “Product and Service Design Support for REES” Project of Mistra REES program
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2017 (English)Report (Other academic)
Abstract [en]

This document reports on the results of work packages (WPs) 2.1 and 2.2 in Project 2 (Product and Service Design Support for REES, i.e. resource efficient and effective solutions) of the Mistra REES program (www.mistrarees.se). WP 2.1 and WP 2.2 aim at documenting current use of design support and deriving requirements for design support, respectively. The document only covers results from interviews with companies, while the other reports will cover results, for instance, from scientific literature review (ISRN: LIU‐IEI‐RR‐‐17/00264—SE) and the design session with industry partners in the Mistra REES consortium. The results of this research into industrial practice will be a foundation for WP 2.3, which aims at developing new design support for designers.

The document describes current use (i.e., “as‐is” status) of product and service design support when designing REES, as well as requirements for product and service design support for REES (i.e., information soon‐to‐be). Both of these are results of analysis in different phases of an early phase of design for REES. Those phases consist of requirement specification, conceptual design, and analysis and evaluation, which can be ordered temporally along the design process.

Eight Sweden‐based companies that provide products and services in different sectors and work on resource efficiency participated in the interviews. They vary in terms of the size: from small to large. 24 individual interviews were conducted in total with the length being between 54 and 117 minutes (with two additional shorter follow up interviews via phone/skype). The 24 interviews were carried out all with face to face between May and July, 2016. The result from each company is described per section in this report, while cross‐company analysis will be made in a separate document.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2017. p. 40
National Category
Environmental Management
Identifiers
urn:nbn:se:liu:diva-154181 (URN)LIU‐IEI‐RR‐‐17/00281—SE (ISRN)
Available from: 2019-01-31 Created: 2019-01-31 Last updated: 2019-02-14Bibliographically approved
Nilsson, S. & Lindahl, M. (2016). A Literature Review to Understand the Requirements Specification’s Role when Developing Integrated Product Service Offerings. In: Sergio Cavalieri, Elisabetta Ceretti, Tullio Tolio, Giuditta Pezzotta (Ed.), Product-Service Systems across Life Cycle: . Paper presented at 8th CIRP IPSS CONFERENCE, Product-Service Systems across Life Cycle, Bergamo, Italy, June 20-21, 2016 (pp. 150-155). Elsevier, 47
Open this publication in new window or tab >>A Literature Review to Understand the Requirements Specification’s Role when Developing Integrated Product Service Offerings
2016 (English)In: Product-Service Systems across Life Cycle / [ed] Sergio Cavalieri, Elisabetta Ceretti, Tullio Tolio, Giuditta Pezzotta, Elsevier, 2016, Vol. 47, p. 150-155Conference paper, Published paper (Refereed)
Abstract [en]

This paper's objective is to analyze, based on a literature review, how existing IPSO design methods support and manage requirements when developing an IPSO. Issues analyzed are e.g. which types of aspects existing methods should consider, such as environmental issues and demands from stakeholders and customers. Another issue is what types of stakeholders are involved in the process. There is also an interest in finding out which of these methods are used in the industry. The goal is that the results will provide insight into how the requirements specification is used when developing an IPSO in theory, and in what way this insight will contribute to future studies on how companies currently derive and manage requirements when developing an IPSO.

The literature review started out with the analysis of 201 papers, yielding 22 papers within the area of working with requirements for an IPSO. These papers were reviewed and summarized with the above issues and interests in mind. Findings are that when deriving requirements, existing IPSO design methods are lacking in regard to a holistic life cycle and system perspective of the offering. Few of the methods consider both requirements regarding the environmental impact of the offering and demands from all involved stakeholders, normally only the customer. Furthermore, few studies have ended with a clear work process regarding how to initially find the requirements to analyze them and later interpret them as actual metrics. There are also no signs that existing methodology is used in the industry's day-to-day work.

Place, publisher, year, edition, pages
Elsevier, 2016
Series
Procedia CIRP, ISSN 2212-8271 ; 47
Keywords
Product Service System (PSS), Integrated Product Service Engineering (IPSE), Engineering design
National Category
Other Mechanical Engineering
Identifiers
urn:nbn:se:liu:diva-130972 (URN)10.1016/j.procir.2016.03.225 (DOI)000387505100026 ()
Conference
8th CIRP IPSS CONFERENCE, Product-Service Systems across Life Cycle, Bergamo, Italy, June 20-21, 2016
Projects
Mistra REES
Funder
Mistra - The Swedish Foundation for Strategic Environmental Research
Available from: 2016-09-01 Created: 2016-09-01 Last updated: 2017-11-15Bibliographically approved
Päivärinne, S. & Lindahl, M. (2016). Combining Integrated Product and Service Offerings with Industrial Symbiosis - a study of opportunities and challenges. Journal of Cleaner Production, 127, 240-248
Open this publication in new window or tab >>Combining Integrated Product and Service Offerings with Industrial Symbiosis - a study of opportunities and challenges
2016 (English)In: Journal of Cleaner Production, ISSN 0959-6526, E-ISSN 1879-1786, Vol. 127, p. 240-248Article in journal (Refereed) Published
Abstract [en]

This article examines opportunities and challenges of combining Integrated Product and Service Offerings (IPSOs) (also known as PSS) with Industrial Symbiosis (IS) in order to facilitate an increased utilization of Excess Heat (EH). This is done by an investigation of ten different EH examples. The results indicate that the main opportunities are associated with how the IPSO and IS perspectives complement each other, and how this combination increases the understanding of both the practical and organizational factors related to EH supply collaborations. Since all EH supply collaborations are unique, they require customized solutions and thereby flexible IPSO providers. The results show that the need for an IPSO provider with knowledge of heat distribution is highest in examples where the district heating sector does not constitute one of the two original actors. Still, the benefits of a neutral third party have also proved to be desirable in examples where the district heating sector is involved.

Place, publisher, year, edition, pages
Elsevier, 2016
Keywords
Business agreements, District heating, Industrial ecology (IE), Inter-organizational collaborations, Product Service Systems (PSS)
National Category
Economics and Business
Identifiers
urn:nbn:se:liu:diva-143194 (URN)10.1016/j.jclepro.2016.04.026 (DOI)000377311200021 ()
Available from: 2017-11-22 Created: 2017-11-22 Last updated: 2017-11-22Bibliographically approved
Sakao, T. & Lindahl, M. (2015). A method to improve integrated product service offerings based on life cycle costing. CIRP annals, 64(1), 33-36
Open this publication in new window or tab >>A method to improve integrated product service offerings based on life cycle costing
2015 (English)In: CIRP annals, ISSN 0007-8506, E-ISSN 1726-0604, Vol. 64, no 1, p. 33-36Article in journal (Refereed) Published
Abstract [en]

Although a few papers have reported on life cycle cost (LCC) analysis of integrated product service offerings (IPSOs), insight on how to improve IPSOs based on LCC analysis is missing. This paper presents a method and an Excel and MATLAB-based tool that support IPSO design by employing LCC analysis, both from the provider and customer perspectives. This method takes advantage of exchangeability between products and services, being enabled within IPSO design. The method has been applied to an existing IPSO and potential improvements have been identified, e.g. one cheap component causing high LCC that could be reduced significantly by redesign.

Place, publisher, year, edition, pages
Elsevier: , 2015
Keywords
Lifecycle; Cost; Service
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
urn:nbn:se:liu:diva-117510 (URN)10.1016/j.cirp.2015.04.052 (DOI)000358554500009 ()
Available from: 2015-04-29 Created: 2015-04-29 Last updated: 2017-12-04
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0001-8951-9500

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