Sports-based interventions are utilized today in many countries in cross-sectoral cooperation, for instance, as a means of social inclusion. However, not enough is known about the conditions of development or the formalization of operations. Accordingly, in this article, we focus on two instances of midnight football carried out in two suburban areas in Sweden in order to explore the mechanisms and conditions for interventions to achieve increased formalization and sustained operation. Through an analysis of interviews and network visualizations, we examine how collaborating agencies conceive of and describe their role in the assemblages of agencies surrounding and enabling the interventions. By looking closely at the forms of collaboration and communication in these networks, we find that the interventions have developed locally and not according to a central or strategic design. We identify three levels of design within the interventions, where communication, cooperation, and formalization can be governed: practice, program, and preconditions. Through a detailed analysis of these levels of intervention, we present crucial mechanisms for increased formalization and sustained operation and how these mechanisms differ between sites. In conclusion, on the basis of our analysis, we discuss refined approaches to understanding the temporality and interchangeability in the formation of cooperation and thus offer a refined conceptualization of the formalization of operations.

Purpose – The S-D logic enabled the phenomenological understanding of value cocreation in a service ecosystem which positioned the new forms of value cocreation and resource integration in the center of service innovation process. However, the underlying phenomenological aspects of service innovation needs further exploration to understand how changes in resource integration and value cocreation occur. On the other hand, innovation driven by design focuses on change in meaning, a concept well explored in design research, as a main driver of change arising in use and interaction, dependent on the context and institutional arrangements, and dynamically emerging. Thus, the purpose of this paper is to explore the conceptual relevance of change in meaning for service innovation grounded in the S-D logic. Integrating the design-related conceptualization of meaning as a concept that contributes to new interpretation of rescues and value cocreation can bring a more nuanced perspective to the cocreative aspect of service innovation. The concept of change in meaning can make valuable multidisciplinary connections to S-D logic and set the common ground in adopting a more phenomenological perspective of service innovation. Design/methodology/approach – This paper builds a conceptual framework for understanding main building blocks of service innovation informed by change in meaning. The framework is based on the conceptual exploration of the the S-D logic literature on service innovation and design research literature on meaning, uncovering similarities, differences and mutual dynamics. The framework provides the explanation of the relationships between the main building blocks relevant for service innovation facilitated through change in meaning. Findings – The findings indicate shared characteristics between meaning and value that set the ground for understanding change in meaning as a complementary perspective in understanding service innovation. The concept of meaning brings insights into phenomenological aspect of value co-creation by emphasizing its interpretative quality. Examination of the relationship between meaning and value cocreation reveals that meaning and value cocreation are similar but have distinct roles in the cocreation process where meaning facilitates resource interpretation as an important step underlying service innovation. Originality/value – This paper expands the S-D logic and service innovation literature with multidisciplinary contributions on meaning from design research. The concept of meaning in this paper combines research streams relying on similar concepts and integrates them in comprehensive framework that can be used as a starting point for future research in service innovation. The framework shows service innovation as a dynamic process where value cocreation and change in meaning coexist and are mutually dependent thus contributing to the richer understanding of the phenomenological quality of service innovation.

Conceptualization of meaning in design-driven innovation and value in service innovation, seem to be sharing some core characteristics that are essential but have not yet been integrated. Thus, this paper explores design-driven innovation and its conceptual relevance for service innovation within the framework of service-dominant logic (S-D logic) by examining interrelation between meaning and value. Design-driven innovation is defined as a strategic framework that enables radical innovation through change in meaning relying on Krippendorff’s (1989) notion that people interact with artifacts because they make sense to them. On the other hand, S-D logic’s core concepts evolve around resource integration for value co-creation among multiple stakeholders addressing important complexities of service innovation. Both meaning and value share some conceptual commonalities. By exploring and interrelating them within their conceptual frameworks, this paper aims to open new ways for understanding and operationalizing service innovation and the role of service design within it.

Cognitive Work Analysis (CWA) is an appropriate approach in high-stakes domains, such as Air Traffic Management (ATM). It provides focus on human expert performance in regular as well as contingency situations. However, CWA is not suitable for the design of a first-of-a-kind system, since there is nothing to analyze before the start of the design process. In 2017, unmanned traffic management (UTM) for intense drone traffic in cities was such a system. Making things worse, the UTM system has to be in place before the traffic, since it provides basic safety. In this paper we present conceptual designing as a bootstrapping approach to CWA for UTM as a first-of-a-kind system.

Idrott används allt oftare som verktyg för integration och mot utanförskap. Midnattsfotboll är ett exempel. Hur organiserar man en sådan verksamhet och vad är avgörande för att den ska fungera långsiktigt?

Det blir allt vanligare att använda idrott som ett verktyg för sociala ändamål, både internationellt och i Sverige. Ofta sker det i samverkan mellan kommuner och idrottsföreningar.

Vi studerar två fall av så kallad Midnattsfotboll i två svenska städer. Verksamheten arrangeras i samverkan mellan en nationell stiftelse, lokala idrottsföreningar, kommun och sponsorer. Vi tittar på hur man går tillväga för att etablera respektive verksamhet, för att identifiera vad som är viktigt för att de ska överleva och bli långsiktiga.

Service encompasses multiple interaction processes among many different actors. Comprehending the subtleties of what drives actors resource integration activities could therefore be valuable when designing for service. However, these nuances are not necessarily always captured in early representations such as prototypes of service due to variation in individual interpretation of situations. This paper draws on strong concepts from interaction design as a generative intermediate-level form of knowledge, to conceptualise perceived action potential (PAP) as a strong concept through the use of illustrative examples. PAP refers to the subjective interpretation of an individualï¿œs (own) scope of action in new or unforeseen situations. This paper elucidates the implications of PAP for service design and suggests future research opportunities. In introducing strong concepts to service design, it also translates how strong concepts might be identified and subsequently constructed in service design research in order to aid practice.

Service-dominant logic (SDL) is a theoretical framework that has impacted the development of service design. Resource integration, a core concept in SDL, provides a distinctive perspective that changes the perception of value in situations of interaction. In this paper, we explore the implications of applying the resource integration view on interaction in the context of an illustrative design project. We argue that considering the resources of each actor in a design situation elevates the discussion towards a more strategic level of service and value creation. Through the example, we draw implications of utilising this perspective in specifying, positioning and shaping interactions in the system to provide value for different actors.

Service designs suggest changes in service systems, that – when implemented – change roles of actors in such systems. To fulfil their new role, actors in a service need to know what is expected of them and be both willing and able to perform this new role. Combining data from an ongoing service development project with existing knowledge of external representations used in service design and Role Theory, we propose a framework showing the extent to which different aspects of envisioned roles are included in different types of service representations. This provides a structured way to describe and evaluate roles, adjust them if needed and prepare service actors for their own and others’ new roles.

The influence of technology on value co-creation practices of service actors has been studied from a service encounter perspective, during or after technology introduction. We contribute to this existing research by introducing a multi-actorperspective to study such changes priorto technology deployment. We provide two illustrative cases that show how this can be done. In addition, we study the generalisability of findings from such research projects, through an exploratory qualitative comparison of the projects. We make a second contribution by providing five contextual aspects for other researchers to use when assessing 1) generalisability of our findings and 2) to what contexts their research results can be transferred. Finally, we make a third contribution by positing that literature on roles and role change supports service researchers and designers to make sense of the ways in which service actors perceive that technology deployment will influence value co-creation in service systems. 

The following blog post is edited from an email conversation between the authors about the concept of interactive form, which incidentally is the name of a course given at Linköping University. If you do teach a course, it might be a good idea to understand the meaning of the course name.