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Isaksson, Karin
Publications (10 of 14) Show all publications
Isaksson, K., Evangelista, P., Huge-Brodin, M., Liimatainen, H. & Sweeney, E. (2017). The adoption of green initiatives in logistics service providers - a strategic perspective. International Journal of Business and Systems Research, 11(4), 349-364
Open this publication in new window or tab >>The adoption of green initiatives in logistics service providers - a strategic perspective
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2017 (English)In: International Journal of Business and Systems Research, ISSN 1751-200X, E-ISSN 1751-2018, Vol. 11, no 4, p. 349-364Article in journal (Refereed) Published
Abstract [en]

Logistics service providers (LSPs) have started to transform their operations and strategy to be more effective from a green perspective. One concern that is of particular interest of LSPs is how to create organisational green awareness and translate this into practice in their operations. The purpose of this paper is to investigate the roles of green strategic commitment and organisation in LSPs’ adoption of green initiatives. The data for this study were collected through a questionnaire survey, investigating a sample of LSPs operating in the Swedish, Finnish and Italian markets. From the literature analysis, a set of testable hypotheses was developed. The results indicate that there are relationships between the nature, as well as the scope, of functional involvement and the green strategic priority. The results further suggest that the inclusion of environmental consideration in the overall business strategy is positively related to the involvement and coordination of multiple functions as well as existence of a separate environmental function.

Place, publisher, year, edition, pages
InderScience Publishers, 2017
Keywords
logistics service providers; LSPs; environmental sustainability initiatives; green strategic priority; functional involvement; questionnaire survey
National Category
Business Administration Environmental Management
Identifiers
urn:nbn:se:liu:diva-150411 (URN)10.1504/IJBSR.2017.10007304 (DOI)
Available from: 2018-08-22 Created: 2018-08-22 Last updated: 2018-09-19
Isaksson, K. (2014). Logistics Service Providers Going Green: A Framework for Developing Green Service Offerings. (Doctoral dissertation). Linköping: Linköping University Electronic Press
Open this publication in new window or tab >>Logistics Service Providers Going Green: A Framework for Developing Green Service Offerings
2014 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Environmental impact has increasingly become a “buzzword” and an important topic. This topic has been integrated into the agenda of many companies worldwide, and this dissertation focuses on the transportation and logistics industry. Environmental concerns have gained increased attention among many logistic service providers (LSPs) due to the environmental impact from their operations, and they have been identified of having a significant role in reducing the environmental burden in the supply chain. An environmental approach of the LSPs' business has also been identified as a way to achieve competitive advantage and provide market opportunities where the development and marketing of new products and services associated with green issues are suggested as important aspects for future growth. However, considering the scarcity of research regarding this topic, a study that reveals potential aspects in the development of green service offerings can bridge the knowledge gap and provide opportunities for further research within this field. The purpose of this dissertation is therefore to develop and explain a framework for LSPs’ development of green service offerings. The purpose is addressed by first investigating LSPs' service development from a general perspective in order to, in a second stage, reach a better understanding of the implications when integrating green aspects in LSPs' service development efforts.

Theoretically, this dissertation departed from service marketing literature or more specifically new service development (NSD) research. This resulted in a conceptual framework including key dimensions and aspects regarding a company’s NSD efforts and activities. From this foundation, the theoretical framework was developed further based on research regarding LSPs' service development and innovation management. Finally the framework was extended with green logistics literature as well as research regarding LSPs' green development and influences on their service offerings.

Empirically, this research is mainly based on qualitative data from an in-depth case study on a large LSP active on the Swedish market. In addition, empirical data from a multiple case study and a questionnaire survey conducted for the Licentiate thesis were used in order to enrich the analysis regarding the LSPs' development of green service offerings. The analysis followed a stepwise approach where literature and empirical data were analysed.

One of the main results in this dissertation is the framework for LSPs' new service development, consisting of five dimensions: NSD culture, NSD strategy, NSD process focus, IT use and expertise and NSD knowledge and skills. The NSD framework presents a holistic view of the LSPs’ NSD efforts by revealing different dimensions, their roles and relations to each other as well as the pre-requisites to take into consideration in the development of new services. Thus, the different NSD dimensions should not solely be viewed as isolated dimensions; instead, there is a need for LSPs to have a holistic view and understanding of the NSD activities’ reciprocity.

Another main result concerns the adaption of the NSD framework to green service development. The results reveal some pre-requisites relevant for LSPs to consider in their efforts to develop green service offerings and are summarised in the following main dimensions:

  • Creating green awareness in the NSD culture – encourage participation regarding green initiatives within the organisation, defining a “common picture” in order to facilitate collaboration efforts and knowledge exchange concerning green expertise. The support from top management was also identified of having an influencing impact. Defining the strategic approach of green service offerings – integrate a green concern in the overall business strategy and to define the strategic role and incentives for developing green service offerings. The results also suggest LSPs to adapt green NSD efforts to different business contexts and market possibilities to match existing resources and skills with customers’ green requirements, and to perform a segmentation of customers’ environmental work and ambitions to increase the understanding of customers’ green attitudes and requirements.
  • Create processes and routines to facilitate spreading of green knowledge – highlights the relevance of a process focus for spreading green knowledge both from an external and internal perspective. It involves e.g. adoption of certifications, procedures for environmental calculations and documentation as well as routines to spread and integrate green knowledge among employees as well as identification of customers’ green requirements.
  • Improve green internal knowledge and build green collaborations – provide training and education to increase the level of green awareness and knowledge among employees as well as customers and strive for collaboration efforts both internally and externally to utilise each other’s knowledge and resources towards the development of green service offerings.
  • Increase transparency of green information both internally and externally – improve green information transparency to build both internal and external trust and increase possibilities to effectively use other actors’ knowledge and resources to develop environmental improvements in the supply chain. Integration of IT expertise and synchronisations of IT systems to facilitate and support environmental work and development of green service offerings.
Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2014. p. 202 plus the Licentiate Thesis, ppendix 1: Interview Guide, Appendix 2: Case Report and Appendix 3: The Questionnaire
Series
Linköping Studies in Management and Economics. Dissertations, ISSN 0347-8920 ; 1600
Keywords
Logistics service providers, new service development, framework, green service offerings, environmental work
National Category
Transport Systems and Logistics
Identifiers
urn:nbn:se:liu:diva-106783 (URN)10.3384/diss.diva-106783 (DOI)978-91-7519-315-1 (ISBN)
Public defence
2014-06-10, ACAS, A-huset, Campus Valla, Linköpings universitet, Linköping, 10:15 (Swedish)
Opponent
Supervisors
Available from: 2014-05-22 Created: 2014-05-22 Last updated: 2019-10-12Bibliographically approved
Evangelista, P., Huge-Brodin, M., Isaksson, K. & Sweeney, E. (2013). Purchasing Green Transport and Logistics Services: Implications from the Environmental Sustainability Attitude of 3PLs. In: Dimitris Folinas (Ed.), Outsourcing Management for Supply Chain Operations and Logistics Services: (pp. 449-465). Hershey, PA USA: IGI Global
Open this publication in new window or tab >>Purchasing Green Transport and Logistics Services: Implications from the Environmental Sustainability Attitude of 3PLs
2013 (English)In: Outsourcing Management for Supply Chain Operations and Logistics Services / [ed] Dimitris Folinas, Hershey, PA USA: IGI Global, 2013, p. 449-465Chapter in book (Other academic)
Abstract [en]

Environmental sustainability is an area of increasing importance for third party logistics (3PL) com- panies. As the design and implementation of services requires interaction between buyer and 3PL, the 3PLs are in a critical position to support the efforts towards greening operations of different supply chain participants. However the literature in this field reflects a gap between the perspectives of buy- ers and 3PLs. This chapter attempts to fill this void through an explorative case study analysis on the environmental attitude of 3PLs in order to derive implications for buyers’ behavior. The results indicate that the buyer’s role is critical in different ways in the development of green initiatives among 3PLs. An increased orientation towards longer-term contracts and joint development would likely enhance the level of green initiatives. Indirectly, the buyer has the opportunity to influence its 3PLs through interac- tion with employees on different levels in the company, including top management. 

Place, publisher, year, edition, pages
Hershey, PA USA: IGI Global, 2013
Keywords
Green Logistics, Logistics service providers, Purchasing, Contracting out, Business logistics
National Category
Transport Systems and Logistics
Identifiers
urn:nbn:se:liu:diva-85502 (URN)10.4018/978-1-4666-2008-7.ch026 (DOI)978-1-4666-2008-7 (ISBN)978-1-4666-2009-4 (ISBN)978-1-4666-2010-0 (ISBN)
Projects
Konkurrenskraftiga affärsmodeller för att möta framtidens krav på hållbara logistiksystem
Funder
Vinnova
Available from: 2012-11-21 Created: 2012-11-21 Last updated: 2015-06-02Bibliographically approved
Sweeney, E., Evangelista, P., Huge-Brodin, M. & Isaksson, K. (2013). The Role of Third Party Logistics Providers (3PLs) in the Adoption of Green Supply Chain Initiatives. The European Financial Review (July/August), 32-34
Open this publication in new window or tab >>The Role of Third Party Logistics Providers (3PLs) in the Adoption of Green Supply Chain Initiatives
2013 (English)In: The European Financial Review, ISSN 1389-6539, no July/August, p. 32-34Article, review/survey (Other (popular science, discussion, etc.)) Published
Abstract [en]

The increasing importance of environmental sustainability has sharpened the focus on the need for innovative approaches to the purchasing of transport and logistics services. This article points out some of the challenges that purchasers of transport and logistics services, as well as their suppliers in the third party logistics (3PL) industry, are facing. These include the need for closer collaboration between 3PLs and their customers, as well as developing systems for the robust assessment of the environmental sustainability of services. The article is based on several years’ research experience in Ireland, Italy and Sweden.

Place, publisher, year, edition, pages
London: Kluwer Law International, 2013
Keywords
3PL, Environmental, Supply Chain
National Category
Transport Systems and Logistics
Identifiers
urn:nbn:se:liu:diva-104169 (URN)
Available from: 2014-02-09 Created: 2014-02-09 Last updated: 2015-06-02
Isaksson, K. & Huge-Brodin, M. (2013). Understanding efficiencies behind logistics service providers' green offerings. Management Research Review, 36(3), 216-238
Open this publication in new window or tab >>Understanding efficiencies behind logistics service providers' green offerings
2013 (English)In: Management Research Review, ISSN 2040-8269, E-ISSN 2040-8277, Vol. 36, no 3, p. 216-238Article in journal (Refereed) Published
Abstract [en]

Purpose – Awareness of environmental impacts on society is increasing among companies. In order to turn environmental problems into business opportunities, many companies are beginning to consider how environmental, or green aspects can be integrated into their service offerings. This opportunity can be of specific interest to logistics service providers, whose core business is an environmental impact in itself. The purpose of this article is to indicate where green-labelled logistics service providers are positioned today in their development, and to seek the underlying rationale in development of green service offerings.

Design/methodology/approach – This article takes a logistics service provider's perspective and is based on a multiple case study of six companies. The analysis is based on cross-case analysis, and empirical, as well as theoretical, pattern matching.

Findings – The attitude towards a green approach differs among the case companies: while some are working towards a green integration throughout the entire business, others offer green alternatives to the original service offering. The results point to possible explanations for these differences, and include differences in range of service offerings, size, and to different management principles for green aspects.

Practical implications – The article can inspire logistics service providers in their continuing work to integrate green initiatives into the company. By introducing alternative green approaches in the development of service offerings, logistics service providers can match their own business and context with alternative rationales.

Originality/value – While most of the green logistics research focuses on the logistics system's characteristics, this article offers initial insights into how the integration of green aspects into logistics services can impact logistics service providers.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2013
Keywords
Green logistic service offering, logistics service providers, new service development, pattern matching.
National Category
Engineering and Technology
Identifiers
urn:nbn:se:liu:diva-73990 (URN)10.1108/01409171311306382 (DOI)
Available from: 2013-04-08 Created: 2012-01-18 Last updated: 2017-12-08Bibliographically approved
Evangelista, P., Huge-Brodin, M., Isaksson, K. & Sweeney, E. (2012). A case study investigation on purchasing green transport and logistics services. In: Esposito, E., Evangelista, P., Pastore, G., Raffa, M. (Ed.), Purchasing & Supply Management in a Changing World: IPSERA 2012 Conference Proceedings. Paper presented at IPSERA 2012 Conference, 1-4 April 2012, Naples, Italy (pp. WP17-1-WP17-13). Napoli, Italia: Edizioni Scientifiche Italiane
Open this publication in new window or tab >>A case study investigation on purchasing green transport and logistics services
2012 (English)In: Purchasing & Supply Management in a Changing World: IPSERA 2012 Conference Proceedings / [ed] Esposito, E., Evangelista, P., Pastore, G., Raffa, M., Napoli, Italia: Edizioni Scientifiche Italiane , 2012, p. WP17-1-WP17-13Conference paper, Oral presentation only (Refereed)
Abstract [en]

n the context of green supply chain management, green purchasing has received increased attention over the past decade and the strategic importance of introducing green aspects into purchasing practices has been recognised. Despite this growing importance, little has been written in relation to purchasing green transport and logistics services. Considering the strong environmental impact associated with transport and logistics activities, much remains to be learned concerning buyer’s practices when sourcing more sustainable services from third party logistics companies (3PLs). The aim of this paper is to explore practices of buying green transport and logistics services in three different European countries (Italy, Ireland and Sweden) using a multiple case study research approach. The paper analyses how general environmental company ambitions and environmental purchasing practices are reflected when green transport and logistics services are purchased. The results of the paper indicate that while the case companies show a relatively high concern of green issues at company level, a lower importance is attributed to green issues at the purchasing function level. When green concerns in purchasing transport and logistics services are analysed the level of importance decrease dramatically. It emerges a conflicting attitude among the overall company level and the purchasing of transport and logistics services. This suggests that there is the potential for improvements especially in the area of green collaboration in buyer and supplier relationships. 

Place, publisher, year, edition, pages
Napoli, Italia: Edizioni Scientifiche Italiane, 2012
Keywords
Case study, green logistics, purchasing
National Category
Transport Systems and Logistics
Identifiers
urn:nbn:se:liu:diva-85504 (URN)978-88-495-2346-1 (ISBN)
Conference
IPSERA 2012 Conference, 1-4 April 2012, Naples, Italy
Funder
TrenOp, Transport Research Environment with Novel Perspectives
Available from: 2012-11-21 Created: 2012-11-21 Last updated: 2015-06-02
Isaksson, K. (2012). Logistics Service Providers going green: insights from the Swedish market. (Licentiate dissertation). Linköping: Linköping University Electronic Press
Open this publication in new window or tab >>Logistics Service Providers going green: insights from the Swedish market
2012 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

During recent years pressures on the logistics and transport industry to involve and engage more in environmental work have increased. Governmental awareness of environmental impact has led to an increased pressure on the logistics and transport industry to reduce the emissions incurred by their operations. In addition, customers have become more interested and demanding regarding green initiatives in their purchasing of transport services. Although logistics service providers (LSPs) are becoming more aware of environmental problems, the development of green initiatives in the logistics and transport industry is described in the literature as being in its infancy phase. Considering the scarcity of studies on LSPs’ green initiatives, a study that reveals potential factors influencing the adoption of green initiatives may be helpful to fill the knowledge gap and provide opportunities for further research in this field.

The purpose of this licentiate thesis is therefore to describe how different factors can affect the adoption of green initiatives among LSPs, and how the adoption of green initiatives can be reflected in the service offering. This includes identifying different kinds of triggers, drivers and barriers, as well as firm characteristics and describing how these factors can affect the adoption of green initiatives. Furthermore, ways in which the adoption of green initiatives can be reflected in the service offering are exemplified in order to answer the second part of the purpose.

The theoretical base in this licentiate thesis can be linked to general environmental logistics literature, sustainable service, and product development research. The research in this study is in its nature explorative and empirical data have been obtained from a cross case study of six companies, and a survey study investigating LSPs active on the Swedish market.

Based on the findings from the analysis, the LSPs studied have commenced to adopt green initiatives since they experience the pressure to adapt to future expectations and, understand the consequences. This will enable the LSPs to respond to the increasing and more global competition. Although increased competiveness seems to act as a trigger, the role of competitors as a driver affecting the adoption of green initiatives among LSPs are neither stressed in the case study nor singled out in the survey study as a significant driver. Increased, interest from customers and decisions from top management are both highlighted as triggers for LSPs to start adopting green initiatives, in the literature as well as among the LSPs studied.

The role of customers and top management also seem to be prominent drivers in the further green development. By adopting green initiatives, LSPs strive to win new customers and there is also a desire to improve customer relationships. Furthermore, the engagement and support from top management can be crucial for how successfully the adoption of green initiatives is integrated into the company and received by the employees. In addition, among the LSPs studied, their employees can be considered as an essential driver and a resource when adopting green initiatives.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2012. p. 82
Series
Linköping Studies in Science and Technology. Thesis, ISSN 0280-7971 ; 1518
National Category
Engineering and Technology
Identifiers
urn:nbn:se:liu:diva-73991 (URN)LiU-TEK-LIC- 2012:03 (Local ID)978-91-7519-970-2 (ISBN)LiU-TEK-LIC- 2012:03 (Archive number)LiU-TEK-LIC- 2012:03 (OAI)
Presentation
2012-01-27, Rum 3B:955, A-huset, Campus Valla, Linköpings universitet, Linköping, 13:15 (Swedish)
Opponent
Supervisors
Available from: 2012-01-18 Created: 2012-01-18 Last updated: 2019-12-19Bibliographically approved
Evangelista, P., Huge-Brodin, M., Isaksson, K. & Sweeney, E. (2012). Purchasing green transport and logistics services: implications for small business. Piccola Impresa / Small Business (2), 43-61
Open this publication in new window or tab >>Purchasing green transport and logistics services: implications for small business
2012 (English)In: Piccola Impresa / Small Business, ISSN 0394-7947, no 2, p. 43-61Article in journal (Refereed) Published
Abstract [en]

Considering its strong environmental impact, logistics plays a critical role in green supply chain management. It provides strategic links in the supply chain and is an essential function in the delivery of green products to the consumer. There is a general consensus on the fact that more environmentally sustainable companies may be achieved only if transport and logistics activities also become greener. To achieve this objective, buyer companies need to incorporate green considerations in the purchasing of transport and logistics services. This appears particularly challenging for small and medium sized enterprises (SMEs) because of their traditional lack of managerial, organisational and financial resources that often result in failure to adopt an environmental perspective. In the extant literature, green purchasing has received increased attention over the past decade and the strategic importance of introducing green aspects into purchasing practices has been recognised. However, little has been written in relation to purchasing green transport and logistics services. The aim of this paper is to explore practices in the buying of green transport and logistics services and to derive implications for small buyer companies. The paper analyses how general environmental company ambitions and environmental purchasing practices are reflected when green transport and logistics services are purchased in three different European countries (Italy, Ireland and Sweden) using a multiple case study research approach. The results of the paper indicate that while the case companies show a relatively high concern for green issues at corporate level, a lower importance is attributed to green issues at the purchasing function level. When green concerns in the purchasing of transport and logistics services are analysed the level of importance decreases further. Thus, a conflicting attitude is evident between the overall corporate level and the purchasing of transport and logistics services specifically. This suggests that there is potential for improvement especially in the area of green collaboration in buyer and supplier relationships.

Abstract [it]

Considerato il loro rilevante impatto ambientale, le attività logistiche e di trasporto rivestono un ruolo critico per aumentare la sostenibilità ambientale della supply chain. Infatti, il successo delle politiche di sostenibilità delle imprese industriali dipende in misura crescente dall’utilizzo di servizi di trasporto e logistica a basso impatto ambientale. Ciò significa che le imprese che acquistano servizi logistici devono porre una attenzione sempre maggiore alla sostenibilità ambientale di tali servizi. Ciò risulta particolarmente problematico per le piccole e medie imprese (PMI) a causa della loro tradizionale scarsità di risorse manageriali, organizzative e finanziarie che si riflette nella sottovalutazione della variabile ambientale. Nonostante il problema della sostenibilità ambientale degli approvvigionamenti ha ricevuto una attenzione crescente sia dal punto di vista scientifico che della pratica aziendale, pochi sono gli studi che hanno riguardato l’acquisto di servizi logistici e di trasporto sostenibili soprattutto con riferimento alle piccole imprese. Scopo di questo lavoro è di esplorare l’importanza della sostenibilità ambientale nella gestione della funzione approvvigionamenti e nell’acquisto di servizi logistici e di trasporto per identificare quali sono le implicazioni più rilevanti per le imprese acquirenti di piccola dimensione. A tal fine sono stati analizzati e confrontati sei casi aziendali in tre diversi paesi europei (Italia, Irlanda e Svezia). I risultati indicano che nonostante sia emerso un livello di consapevolezza ambientale relativamente elevato per l’impresa nel suo complesso, minore importanza è attribuita alla sostenibilità ambientale della funzione acquisti. Con specifico riferimento all’acquisto di servizi di trasporto e logistica il ruolo e l’importanza attribuita alla sostenibilità ambientale diminuisce ulteriormente. I risultati evidenziano l’esistenza di un atteggiamento incoerente tra il ruolo attribuito alla sostenibilità a livello dell’impresa nel suo complesso, alle attività di approvvigionamento in generale e all’acquisto di servizi di trasporto e logistica in particolare. Ciò suggerisce che una potenziale area di miglioramento su cui il management delle piccole imprese può intervenire riguarda la collaborazione con fornitori di servizi logistici e di trasporto con i quali dovrebbero essere condivise iniziative, progetti e investimenti in sostenibilità.

Place, publisher, year, edition, pages
Urbino: Editrice Montefeltro s.r.l., 2012
Keywords
green purchasing, logistics service providers, small business
National Category
Transport Systems and Logistics
Identifiers
urn:nbn:se:liu:diva-85490 (URN)
Funder
TrenOp, Transport Research Environment with Novel Perspectives
Available from: 2012-11-20 Created: 2012-11-20 Last updated: 2015-06-02
Isaksson, K., Huge-Brodin, M., Liimatainen, H. & Evangelista, P. (2012). Who is responsible when it finally happens?: - Functional involvement in adopting green initiatives among logistics service providers. In: Richard Wilding (Ed.), Go for Gold - Winning the Supply Chain Triathlon:: Creating Social, Economic and Environmental Value. Paper presented at 17th Annual Logistics Research Network (LRN) Conference, 5-7 September 2012, Cranfield, UK (pp. Green Logistics 6).
Open this publication in new window or tab >>Who is responsible when it finally happens?: - Functional involvement in adopting green initiatives among logistics service providers
2012 (English)In: Go for Gold - Winning the Supply Chain Triathlon:: Creating Social, Economic and Environmental Value / [ed] Richard Wilding, 2012, p. Green Logistics 6-Conference paper, Published paper (Other academic)
Keywords
Logistics Service Providers, Green Strategic Priority, Functional Involvement
National Category
Transport Systems and Logistics
Identifiers
urn:nbn:se:liu:diva-85507 (URN)978-1-904564-44-7 (ISBN)
Conference
17th Annual Logistics Research Network (LRN) Conference, 5-7 September 2012, Cranfield, UK
Projects
Konkurrenskraftiga affärsmodeller för att möte framtidens krav på hållbara logistiksystem
Funder
Vinnova
Available from: 2012-11-21 Created: 2012-11-21 Last updated: 2015-06-02
Isaksson, K. & Martinsen, U. (2011). Environmental value co-creation between logistics service providers and customers: from a logistics service provider’s perspective. In: Trond Hammervoll (Ed.), The 23rd Annual NOFOMA Conference 9-10 June, Harstad, Norway: Logistics & Supply Chain Management in a High North Perspective. Paper presented at NOFOMA (pp. 605-620).
Open this publication in new window or tab >>Environmental value co-creation between logistics service providers and customers: from a logistics service provider’s perspective
2011 (English)In: The 23rd Annual NOFOMA Conference 9-10 June, Harstad, Norway: Logistics & Supply Chain Management in a High North Perspective / [ed] Trond Hammervoll, 2011, p. 605-620Conference paper, Published paper (Refereed)
Abstract [en]

Purpose of this paper

As logistics services increase in both scope and complexity, Logistics Service Providers (LSPs) face increasing challenges in their attempts to improve service performance to customers. One challenge encountered by LSPs comprehends how they should approach environmental issues and also what it is worth for their customers. One way for LSPs to achieve this is to focus on value co-creation between them and their customers. This paper will examine the adequacy of a Service Dominant (S-D) logic perspective in order to better understand value co-creation between LSPs and customers, with a specific focus on environmental aspects as value.

Design/methodology/approach

With the starting-point in S-D logic applied to a logistics context, empirical data from case studies with an environmental focus is analysed in order to illustrate LSPs’ situation today.

Findings

A range of key elements that can help LSPs to increase value co-creation is proposed. The findings indicate that an S-D logic perspective on environmental co-creation is useful in order to increase the understanding of the value co-creation process between LSPs and their customer.

Research limitations/implications

The empirical data focuses on environmental aspects of value co-creation within logistics and further research is needed in order to verify the findings on a more general level of value co-creation.

Practical implications

The results of this paper can inspire LSPs to shift from traditional thinking and working approaches towards a more S-D inspired approach, thereby increasing value co-creation.

What is original/value of paper

This paper provides a novel approach when it comes to how to view value co-creation in the relationship between LSPs and their customers. Perspectives and approaches from the S-D logic literature are studied, where LSPs previously are noticed to a very limited extent. 

Keywords
Logistics service providers, service-dominant logic, value co-creation, environment, case studies
National Category
Engineering and Technology
Identifiers
urn:nbn:se:liu:diva-68980 (URN)82-453-0228-7 (ISBN)
Conference
NOFOMA
Projects
Konkurrenskraftiga affärsmodeller för att möta framtidens krav på hållbara logistiksystem
Available from: 2011-06-14 Created: 2011-06-14 Last updated: 2016-11-30
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