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Cronemyr, Peter
Publications (10 of 14) Show all publications
Navarro, P., Cronemyr, P. & Huge-Brodin, M. (2018). Greening logistics by introducing process management: A viable tool for freight transport companies going green. Supply Chain Forum: an International Journal
Open this publication in new window or tab >>Greening logistics by introducing process management: A viable tool for freight transport companies going green
2018 (English)In: Supply Chain Forum: an International Journal, ISSN 1625-8312, E-ISSN 1624-6039Article in journal (Refereed) Published
Abstract [en]

While the usage of process management within the freight transport industry is unknown and presumed low, it has been used within other sectors as an efficient approach for dealing with and fulfilling customer demands as well as environmental requirements. The purpose of this paper is to investigate how process management can enhance a customer focused greening in the transport and logistics sector. We present a literature review of the intersections of process management, freight transport and environmental sustainability. Furthermore, we conducted a case study of how two environmentally ambitious Swedish freight transport companies use process management to enhance environmental sustainability. We found that environmentally ambitious freight transport companies do not proactively use process management, and that workshops with topical experts and practitioners can be a way for introducing process management to enhance environmental sustainability in such companies.

Place, publisher, year, edition, pages
Taylor & Francis, 2018
Keywords
Green logistics, freight transport, process management, environmental sustainability, Grön logistik, miljölogistik, godstransport, processledning, miljömässig hållbarhet
National Category
Business Administration Transport Systems and Logistics
Identifiers
urn:nbn:se:liu:diva-150162 (URN)10.1080/16258312.2018.1486141 (DOI)
Funder
The Kamprad Family Foundation, 2016 00 85
Available from: 2018-08-14 Created: 2018-08-14 Last updated: 2018-08-14
Langstrand, J., Cronemyr, P. & Poksinska, B. (2015). Practise what you preach: quality of education in education on quality. Total Quality Management and Business Excellence, 26(11-12), 1202-1212
Open this publication in new window or tab >>Practise what you preach: quality of education in education on quality
2015 (English)In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 26, no 11-12, p. 1202-1212Article in journal (Refereed) Published
Abstract [en]

The quality of teaching should be the central theme in the education on quality management (QM). Delivering bad courses about QM would reduce the legitimacy of the subject, since we do not practise what we preach. The purpose of this paper is to discuss how the quality of education can be enhanced through effective course design based on quality thinking and higher education theory. The study covers three university courses in the field of QM; an introductory course in QM, and courses in Six Sigma and Lean Production, respectively. Each course has been analysed and described in terms of factors affecting student learning and the perceived quality of the courses. The impact of course design on examination results and student evaluation has been studied and compared to historical data. The study demonstrates that course design can have a profound impact on student learning as well as course evaluation. Analysis of the three examples provided in this paper indicates that the QM principles can effectively be used in course design processes. Attention to the principles presented in this paper facilitates the design of courses that enhance learning and ensure higher student satisfaction. The application of QM principles in higher education has a long theoretical tradition. This paper provides three strong examples of how this can be done in practise.

Place, publisher, year, edition, pages
Routledge, 2015
Keywords
quality, education, course design, kvalitet, utbildning, undervisning, kursdesign, kursutveckling
National Category
Other Engineering and Technologies not elsewhere specified
Identifiers
urn:nbn:se:liu:diva-109049 (URN)10.1080/14783363.2014.925290 (DOI)000364562700007 ()
Available from: 2014-08-04 Created: 2014-08-04 Last updated: 2017-12-05
Cronemyr, P. & Poksinska, B. (2014). Assessing the Quality of Elderly Care – Can Survey Incomparability be Solved by Vignettes?. In: Proceedings of the 21st EurOMA conference, Palermo, Italy: . Paper presented at The 21st EurOMA conference. Palermo, Italy.
Open this publication in new window or tab >>Assessing the Quality of Elderly Care – Can Survey Incomparability be Solved by Vignettes?
2014 (English)In: Proceedings of the 21st EurOMA conference, Palermo, Italy, Palermo, Italy., 2014Conference paper, Published paper (Refereed)
Abstract [en]

User and customer surveys are the most commonly used instruments to evaluate the efficiency and quality of public services, but an important question is whether the data collected by the surveys are of sufficient quality to support decision making and improvements of public services. One of the mentioned problems is the interpersonal incomparability of survey responses, which may be biased if individuals interpret the questions in different ways and use response scales in systematically different ways. The purpose of the present study is therefore to investigate how the use of anchoring vignettes could improve the quality of survey results. Our results show that anchoring vignettes remove some noise from survey results and allow the correction of otherwise interpersonally incomparable survey responses. The suggested methodology has the potential to contribute to better evaluations of the quality of elderly care and, thereby, to better decisions on how to improve elderly care services.

Place, publisher, year, edition, pages
Palermo, Italy.: , 2014
Keywords
Anchoring vignettes, Elderly care, Quality
National Category
Mechanical Engineering
Identifiers
urn:nbn:se:liu:diva-113839 (URN)
Conference
The 21st EurOMA conference
Available from: 2015-02-01 Created: 2015-02-01 Last updated: 2015-02-06Bibliographically approved
Cronemyr, P., Eriksson, M. & Jakolini, S. (2014). Six Sigma diplomacy - the impact of Six Sigma on national patterns of corporate culture. Paper presented at 16th Conference on Quality Management and Organizational Development (QMOD 2013). Total Quality Management and Business Excellence, 25(7-8), 827-841
Open this publication in new window or tab >>Six Sigma diplomacy - the impact of Six Sigma on national patterns of corporate culture
2014 (English)In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 25, no 7-8, p. 827-841Article in journal (Refereed) Published
Abstract [en]

Taking cultural aspects into account is seldom mentioned as a success factor in implementing Six Sigma. In this paper, we elaborate on the implications of implementing and applying Six Sigma in countries with different national cultures, especially in those with non-American cultures. Based on two longitudinal case studies, we show how to take cultural aspects into account when implementing Six Sigma, and also, how implementing Six Sigma influences the local national culture of the company. We argue that taking different aspects of national cultures into account when implementing Six Sigma within a global organisation will enhance understanding, cooperation and performance of the organisation.

Place, publisher, year, edition, pages
Routledge, 2014
Keywords
Six Sigma; implementation; national culture; corporate culture
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-110296 (URN)10.1080/14783363.2014.906108 (DOI)000340174600010 ()
Conference
16th Conference on Quality Management and Organizational Development (QMOD 2013)
Available from: 2014-09-05 Created: 2014-09-05 Last updated: 2017-12-05Bibliographically approved
Cronemyr, P. & Danielsson, M. (2013). Process Management 1-2-3: a maturity model and diagnostics tool. Paper presented at 15th QMOD Conference 5th-7th September, 2012 Poznan, Poland. Total Quality Management and Business Excellence, 24(7-8), 933-944
Open this publication in new window or tab >>Process Management 1-2-3: a maturity model and diagnostics tool
2013 (English)In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 24, no 7-8, p. 933-944Article in journal (Refereed) Published
Abstract [en]

In this article, we provide an insight into Process Management that offers a simple hands-on method to improve Process Management. Organisations implementing ‘some modern’ management concept sometimes fail or do not achieve the expected results. From our own industrial experiences, we found that organisations implementing Process Management sometimes start off on a ‘too-advanced’ level without having fulfilled the necessary prerequisites. For that purpose, in this article, we present a Process Management maturity model developed in an environment of industrial and academic cooperation. In addition to the model, we present a diagnostics tool that has been developed together with several companies to be used by organisations to assess their current level of process maturity. By using this, it is the purpose that organisations could reduce their risk of starting off ‘too high’ and thus failing in their efforts.

Place, publisher, year, edition, pages
Routledge, 2013
Keywords
Process Management, process maturity, maturity diagnostics
National Category
Engineering and Technology Business Administration
Identifiers
urn:nbn:se:liu:diva-96419 (URN)10.1080/14783363.2013.791114 (DOI)000321238300014 ()
Conference
15th QMOD Conference 5th-7th September, 2012 Poznan, Poland
Available from: 2013-08-20 Created: 2013-08-19 Last updated: 2017-12-06Bibliographically approved
Langstrand, J., Cronemyr, P. & Poksinska, B. (2012). Practice what you preach: Quality of education in education on quality. In: . Paper presented at 15th QMOD Conference on Quality & Service Sciences (ICQSS), 5-7 September 2012, Poznan, Poland.
Open this publication in new window or tab >>Practice what you preach: Quality of education in education on quality
2012 (English)In: , 2012Conference paper, Published paper (Other academic)
National Category
Other Engineering and Technologies not elsewhere specified
Identifiers
urn:nbn:se:liu:diva-88750 (URN)
Conference
15th QMOD Conference on Quality & Service Sciences (ICQSS), 5-7 September 2012, Poznan, Poland
Available from: 2013-02-18 Created: 2013-02-18 Last updated: 2015-02-05
Langstrand, J., Cronemyr, P. & Poksinska, B. (2012). Practise what you preach: Quality of education in education on quality. In: Su Mi Dahlgaard-Park, Jens J. Dahlgaard & Adam Hamrol (Ed.), : How may organizations use Learning, Creativity and Innovation in realizing their dreams of excellence and recover from the economic crisis?. Paper presented at 15th QMOD conference on Quality and Service Sciences ICQSS 2012, September 5-7, Poznan, Poland (pp. 855-867).
Open this publication in new window or tab >>Practise what you preach: Quality of education in education on quality
2012 (English)In: : How may organizations use Learning, Creativity and Innovation in realizing their dreams of excellence and recover from the economic crisis? / [ed] Su Mi Dahlgaard-Park, Jens J. Dahlgaard & Adam Hamrol, 2012, p. 855-867Conference paper, Oral presentation only (Other academic)
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
urn:nbn:se:liu:diva-81513 (URN)978-83-89333-46-9 (ISBN)
Conference
15th QMOD conference on Quality and Service Sciences ICQSS 2012, September 5-7, Poznan, Poland
Available from: 2012-09-18 Created: 2012-09-18 Last updated: 2015-02-05
Gregorio, R. & Cronemyr, P. (2011). From expectations and needs of service customers to control chart specification limits. The TQM Journal, 23(2), 164-178
Open this publication in new window or tab >>From expectations and needs of service customers to control chart specification limits
2011 (English)In: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 23, no 2, p. 164-178Article in journal (Refereed) Published
Abstract [en]

Purpose – The aim of this paper is to develop a model to help service organizations to set the specification limits according to the customer expectations.

Design/methodology/approach – A review of relevant literature has been used to develop a new integrated model with ideas from the Kano model, SERVQUAL, Taguchi loss function, Importance Performance Analysis (IPA) and a new model, “the Trade-Off Importance”. A survey was carried out with 18 external customers and internal stakeholders of the Service Division of Siemens Industrial Turbomachinery AB in Finspong, Sweden.

Findings – The model has demonstrated its robustness and credibility to set the specification limits. Additionally, it is a very powerful tool for service quality measurement and to set strategic directions.

Research limitations/implications – First, articles published on this subject are few and there is no similar model in the literature to confirm or compare results. The proposed model must be further validated in future research. Second, this study is applied in a single service division, with a relatively small sample. Ideally, research should be conducted using multiple industries in order to ensure that the model is generalizable.

Originality/value – To the best of one's knowledge, this paper is the first attempt to create a road-map to set the specification limits in services. Researchers should find that the proposed model fills the research gap. From a managerial standpoint the practical benefits in Siemens Industrial Turbomachinery AB suggest a new way of communicating to customers. The model will also improve the target setting in the Six Sigma projects.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2011
Keywords
Customer satisfaction, Service industries, Six Sigma, Specifications
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-100847 (URN)10.1108/17542731111110221 (DOI)
Available from: 2013-11-13 Created: 2013-11-13 Last updated: 2017-12-06Bibliographically approved
Mauléon, C. & Cronemyr, P. (2011). Knowledge overlapping seminars: conversational arenas supporting joint directed action in projects. Quality Management Journal, 18(3), 33-51
Open this publication in new window or tab >>Knowledge overlapping seminars: conversational arenas supporting joint directed action in projects
2011 (English)In: Quality Management Journal, ISSN 1068-6967, Vol. 18, no 3, p. 33-51Article in journal (Refereed) Published
Abstract [en]

The aim of this paper is to test and evaluate a designed conversational seminar – the knowledge overlapping seminar (KOS) – as a support for joint directed action in projects. This conversational arena is designed to support the process of co-constructing shared understanding in projects with the aim of delimiting misunderstandings and creating knowledge overlap between people coming together from different organizational contexts. As misunderstandings often rise in projects among people who don't share the same language due to their belonging to different organizational contexts, there exists a need to develop methodologies that will assist in supporting the co-construction process of shared understanding in projects. This study proposes a designed conversational seminar for this purpose. KOSs are designed to be conversational arenas in which members of a project team have an opportunity to guide one another in their respective different domains of knowledge related and connected to the common project goal. The design of KOS aims to avoid conversational obstacles to effective knowledge overlap between members from different organizational contexts and from different knowledge domains, with special emphasis on avoiding prestige. The KOS has here been evaluated as being a promising conversational ?tool? for application in projects with a view to support joint directed action by achieving a shared understanding of the project goal and delimiting misunderstandings, with improved efficiency, quality, and, ultimately, more satisfied customers as a result.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2011
Keywords
Conversational Arenas, Joint Directed Action, Knowledge Overlap, Knowledge Overlapping Seminars, Misunderstanding, Project Management
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-100849 (URN)
Available from: 2013-11-13 Created: 2013-11-13 Last updated: 2017-12-06
Cronemyr, P. (2007). DMAIC and DMADV - differences, similarities and synergies. International Journal of Six Sigma and Competitive Advantage (IJSSCA), 3(3), 193-209
Open this publication in new window or tab >>DMAIC and DMADV - differences, similarities and synergies
2007 (English)In: International Journal of Six Sigma and Competitive Advantage (IJSSCA), ISSN 1479-2494, E-ISSN 1479-2753, Vol. 3, no 3, p. 193-209Article in journal (Refereed) Published
Abstract [en]

Define, Measure, Analyse, Improve, Control (DMAIC) is the well-known Six Sigma methodology, while Define, Measure, Analyse, Design, Verify/Validate (DMADV) is the most commonly used methodology within Design for Six Sigma (DfSS). Many emphasise the differences between the two, but there are similarities as well. Based on Donald Wheeler's four process states, it is suggested when it is appropriate to use DMAIC or DMADV. However, in one specific state, which is quite common, neither of the two is appropriate. In the case of a process that is out of control but with only minor customer problems, a combination of DMAIC and DMADV, called for Define, Measure, Analyse, Design, Control (DMADC), is suggested. It was developed from experiences gained in process-improvement projects at Siemens in Sweden. Furthermore, contrary to the views of some authors, it is argued that there is no such thing as a 'five-sigma wall' between DMAIC and DfSS when improving processes.

Place, publisher, year, edition, pages
InderScience Publishers, 2007
Keywords
six sigma, define-measure-analyse-improve-control, DMAIC, design for six sigma, DfSS, process improvement, define-measure-analyse-design-verify-validate, DMADV, define-measure-analyse-design-control, DMADC, Wheeler, process states, process door, five-sigma wall
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-100850 (URN)
Available from: 2013-11-13 Created: 2013-11-13 Last updated: 2017-12-06Bibliographically approved
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