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Pantic-Dragisic, Svjetlana
Publications (10 of 13) Show all publications
Jönsson, A., Bandyopadhyay, S., Pantic-Dragisic, S. & Fried, A. (2023). Analyses of information security standards on data crawled from company web sites using SweClarin resources. In: Krister Lindén, Jyrki Niemi, and Thalassia Kontino (Ed.), CLARIN Annual Conference Proceedings: 2023. Paper presented at Proceedings of the 2023 CLARIN Annual Conference, Leuven, Belgium, 16 – 18 October, 2023..
Open this publication in new window or tab >>Analyses of information security standards on data crawled from company web sites using SweClarin resources
2023 (English)In: CLARIN Annual Conference Proceedings: 2023 / [ed] Krister Lindén, Jyrki Niemi, and Thalassia Kontino, 2023Conference paper, Published paper (Refereed)
Series
CLARIN Annual Conference Proceedings, E-ISSN 2773-2177
National Category
Language Technology (Computational Linguistics)
Identifiers
urn:nbn:se:liu:diva-198914 (URN)
Conference
Proceedings of the 2023 CLARIN Annual Conference, Leuven, Belgium, 16 – 18 October, 2023.
Available from: 2023-11-01 Created: 2023-11-01 Last updated: 2023-11-10Bibliographically approved
Pantic-Dragisic, S. & Pemer, F. (2023). Professional Identity Formation: Exploring the Effects of Covid-19 on Management Consulting Firms. In: Professional Identity Formation: Exploring the Effects of Covid-19 on Management Consulting Firms: . Paper presented at The 83rd Annual Meeting of the Academy of Management, Boston, USA. Academy of Management
Open this publication in new window or tab >>Professional Identity Formation: Exploring the Effects of Covid-19 on Management Consulting Firms
2023 (English)In: Professional Identity Formation: Exploring the Effects of Covid-19 on Management Consulting Firms, Academy of Management , 2023Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Since the outbreak of the Covid-19 pandemic, organizations have been facing a worldwide anomaly, in which taken-for-granted work practices, norms, and identities are challenged. Building on a literature review and qualitative interview study, the current paper explores how consultants in management consultancies form and reform their identities as they adjust to working remotely via digital tools. We find that working virtually negatively influences both socialization and belonging in the consulting project teams. This, in turn, leads to unintended consequences, such as cultural changes, a loss of uniqueness, and increased risk of commodification. Thus, the anomaly that Covid-19 has presented us with, seems to normalize the hitherto “unique” management consultancies, thereby decreasing their status and competitiveness.

Place, publisher, year, edition, pages
Academy of Management, 2023
Series
Academy of Management Proceedings, ISSN 0065-0668, E-ISSN 2151-6561 ; 1
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-197124 (URN)
Conference
The 83rd Annual Meeting of the Academy of Management, Boston, USA
Available from: 2023-08-24 Created: 2023-08-24 Last updated: 2023-11-09
Pantic-Dragisic, S. & Pemer, F. (2023). Working Betwixt And Between: Virtual Teamwork In Management Consulting. In: : . Paper presented at European Group of Organization Studies Colloquium 2023, Sub-theme 62: Professional Work(ers): Past, Present, and Future/s, Cagliari, Italy.
Open this publication in new window or tab >>Working Betwixt And Between: Virtual Teamwork In Management Consulting
2023 (English)Conference paper, Oral presentation only (Other academic)
Abstract [en]

Covid-19 has disrupted social norms, cultural practices, and established ways of working – from going to work and meeting physically, to working remotely or in hybrid formats. This change has been particularly salient in project-based professional service firms (PSFs), which are based on team collaboration. However, the shift towards remote and hybrid work means that both the teams and their members increasingly find themselves in a state of liminality, working betwixt and between. The current study explores how professionals in project-based PSFs experience and navigate liminality caused by remote teamwork. Based on an interview study with 32 management consultants, we find that the pandemic has forced the consultants into a state in which they have to deal with three liminal states simultaneously. Thus, they experience and must navigate triple liminality: liminality as a process, liminality as a position and liminality as a place. We contribute to the literature on the future of work, particularly in PSFs, and the still scant but growing literature on liminality in professional services. 

National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-197122 (URN)
Conference
European Group of Organization Studies Colloquium 2023, Sub-theme 62: Professional Work(ers): Past, Present, and Future/s, Cagliari, Italy
Available from: 2023-08-24 Created: 2023-08-24 Last updated: 2023-11-09
Fried, A., Pantic-Dragisic, S., Jönsson, A. & Mirtsch, M. (2022). Communicating preventive innovation - the case of the information security standard ISO/IEC 27001. In: : . Paper presented at European Group of Organization Studies Colloquium 2022, Subtheme 6 on Performing creativity, innovation, and change: communicating to reconfigure the organization, Wirtschaftsunversität Wien, Austria.
Open this publication in new window or tab >>Communicating preventive innovation - the case of the information security standard ISO/IEC 27001
2022 (English)Conference paper, Oral presentation only (Other academic)
Abstract [en]

Preventive innovation differs from ordinary innovation. The innovation diffusion literature claims that the economic benefits of preventive innovation to adopters, such as ensuring information security, are mainly intangible and often time-delayed and sometimes only adopted for incidents that may never occur. Adopter communication about preventive innovation therefore seems to be crucial.

Using the example of the information security standard ISO/IEC 27001, we examine how communication of preventive innovations is shaped by its adopters. By analyzing texts about the information security standard ISO/IEC 27001 on Swedish corporate websites using computational linguistics tools and classical content analysis, we could identify, first, different adoption approaches of preventive innovation driven, second, by three modes of data governance: agency, stewardship and brokerage. Third, we provide evidence that the communication of preventive innovation depends on its data governance mode, but, fourth, also on the economic benefits of preventive innovation for adopters.

Our contribution to the innovation literature is twofold. First, the concept of preventive innovation originally presented by Rogers (1995) is revived and further developed. Comparing it to its original scope, we show that preventive innovation can be meaningful for adopting organizations not only when they go through all possible adoption phases identified by Rogers (1995). Also an economic benefit from preventive innovation is possible. Both aspects, adoption approach as well as economic opportunity strongly shape the production of meaning in communication about preventive innovation. Second, we show that computational linguistics can support qualitative research in the study of meaning production in communication, especially when dealing with large amounts of data, for instance, gained from corporate websites.

National Category
Business Administration Electrical Engineering, Electronic Engineering, Information Engineering
Identifiers
urn:nbn:se:liu:diva-187636 (URN)
Conference
European Group of Organization Studies Colloquium 2022, Subtheme 6 on Performing creativity, innovation, and change: communicating to reconfigure the organization, Wirtschaftsunversität Wien, Austria
Available from: 2022-08-17 Created: 2022-08-17 Last updated: 2023-11-09
Pantic-Dragisic, S. & Pemer, F. (2022). Professional identity formation at a distance: Exploring the effects of Covid-19 on project-based professional service firms. In: : . Paper presented at European Group of Organization Studies Colloquium 2022, Sub-theme 16: Organizational Anomalies, New HR Practices and Strategies in Challenging Times, Vienna, Austria.
Open this publication in new window or tab >>Professional identity formation at a distance: Exploring the effects of Covid-19 on project-based professional service firms
2022 (English)Conference paper, Oral presentation only (Other academic)
Abstract [en]

Since the outbreak of the Covid-19 pandemic, organizations have been facing a worldwide anomaly, in which taken-for-granted work practices, norms, and identities are challenged. Building on a literature review and qualitative interview study, the current paper explores how professionals in project-based PSFs form and reform their identities as they adjust to working remotely via digital tools. We find that working virtually negatively influences both socialization and belonging in the project teams. This, in turn, leads to unintended consequences, such as cultural changes, a loss of uniqueness, and increased risk of commodification. Thus, the anomaly that Covid-19 has presented us with, seems to normalize the hitherto “unique” PSFs, thereby decreasing their status and competitiveness. 

National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-197121 (URN)
Conference
European Group of Organization Studies Colloquium 2022, Sub-theme 16: Organizational Anomalies, New HR Practices and Strategies in Challenging Times, Vienna, Austria
Available from: 2023-08-24 Created: 2023-08-24 Last updated: 2023-11-09
Pantic-Dragisic, S. & Söderlund, J. (2020). Swift transition and knowledge cycling: Key capabilities for successful technical and engineering consulting?. Research Policy, 49(1), Article ID 103880.
Open this publication in new window or tab >>Swift transition and knowledge cycling: Key capabilities for successful technical and engineering consulting?
2020 (English)In: Research Policy, ISSN 0048-7333, E-ISSN 1873-7625, Vol. 49, no 1, article id 103880Article in journal (Refereed) Published
Abstract [en]

The organization of innovation labor is undergoing major changes in technology-based and engineering-intensive industries worldwide. Those changes reflect fluctuating market demands and increasing task uncertainty, and they are characterized by three related developments: externalization of the workforce, development of new types of employment relations, and greater use of technical consultants. These trends have led to the technical and engineering consulting (TEC) industry becoming a major player in the organization of innovation labor and thus also in the development and transfer of engineering knowledge. Determining what underlies the growth of this industry and the performance of TEC firms requires a better understanding of their nature and capabilities. Our paper builds on an in-depth case study—spanning multiple organizational levels and incorporating 50 interviews with a leading Scandinavian TEC firm's top managers, middle managers, consultant managers, individual consultants, and clients as well as field observations and diary studies. These data lead us to posit two central capabilities associated with innovation labor in technical and engineering consulting: swift transition and knowledge cycling. The interplay between these capabilities, each of which arises from interactions between the firm level and the individual level, seems crucial for the successful development, organization, and supply of innovation labor and engineering knowledge.

National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-197118 (URN)10.1016/j.respol.2019.103880 (DOI)
Funder
Swedish Research Council
Available from: 2023-08-24 Created: 2023-08-24 Last updated: 2023-11-09
Pantic-Dragisic, S. (2019). The interplay between organizational capabilities and individual skills: Studies of technical and engineering consulting firms. (Doctoral dissertation). Linköping: Linköping University Electronic Press
Open this publication in new window or tab >>The interplay between organizational capabilities and individual skills: Studies of technical and engineering consulting firms
2019 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The number of professional service firms has increased rapidly in the recent decades. This thesis focuses on a type of professional service firm that has, thus far, been under-researched, namely the technical and engineering consulting (TEC) firm. TEC firms are important actors with regard to innovation, knowledge development, and the transfer of knowledge among problemsolving contexts. This thesis addresses the organization and development of engineering knowledge and the roles of the TEC firm and the technical consultants in the transfer of knowledge among assignments, projects, client organizations, and industries.

This thesis consists of a compilation of four papers and an extended summary. It builds on four qualitative studies and takes a multilevel perspective by utilizing an embedded case-study design to examine both the organizational level and the individual level as well as the interaction between the two levels. The thesis draws upon interviews with managers, consultants, client representatives, and industry experts and analysts. Moreover, it presents findings from an in-depth study of a competence development program for technical consultants.

This thesis contributes to the professional service firm literature by uncovering the knowledgebased advantages accrued by TEC firms through the organization and development of engineering knowledge. This thesis identifies two capabilities, swift transition and knowledge cycling, and argues that the link between these capabilities creates the foundation for the successful organization of engineering knowledge. The thesis demonstrates that the capabilities developed by TEC firms are formed through the interaction between the organizational level and the individual level. In addition, this thesis illustrates that capabilities differ among TEC firms. These differences stem from the organizational processes of the firm and the individual skills of the technical consultants. Based on these differences, the thesis identifies two ideal types of firms: resource-capitalizer and project-capitalizer. Furthermore, it develops the notion of knowledge cycling which demonstrates how the mobility inherent in the technical consultants’ work facilitates the transfer and development of knowledge within and among problem-solving contexts. This process highlights the roles of the individual consultant, the TEC firm, and the client organization in the transfer of knowledge within and among assignments, projects, client organizations, and industries. Finally, this thesis provides insight into how formal training can develop the consultants’ ability to transfer knowledge among problem-solving contexts by enhancing their liminality competence.

Abstract [sv]

Antalet professionella tjänsteföretag har ökat snabbt de senaste decennierna. Denna avhandling fokuserar på en specifik typ av professionella tjänsteföretag som har fått begränsad vetenskaplig uppmärksamhet, nämligen teknikkonsultföretag. Teknikkonsultföretagen har fått en alltmer framträdande roll i många sektorer och branscher då de, genom det sätt på vilket de bidrar till att organisera och utveckla ingenjörskunskap, är viktiga för innovation, kunskapsutveckling och kunskapsöverföring mellan organisationer. I denna avhandling studeras organiseringen och utvecklingen av ingenjörskunskap med särskilt fokus på teknikkonsultföretagens och teknikkonsulternas respektive roller för kunskapsöverföring mellan uppdrag, projekt, kundorganisationer och industrier.

Denna avhandling består av fyra artiklar och en kappa. Avhandlingen grundar sig i fyra kvalitativa studier och tar ett flernivåperspektiv genom att studera både den organisatoriska nivån och den individuella nivån och deras interaktion. Den bygger på intervjuer med chefer, konsulter, kundrepresentanter, samt branschexperter. Dessutom presenteras resultat från en djupgående studie av ett kompetensutvecklingsprogram för teknikkonsulter. Avhandlingen bidrar till forskningen om professionella tjänsteföretag genom att visa på de kunskapsbaserade fördelar som teknikkonsultföretag tillförskansar sig genom det sätt på vilket de organiserar och utvecklar ingenjörskunskap. Denna avhandling identifierar två organisatoriska förmågor, swift transition och knowledge cycling, och argumenterar för att länken mellan dessa förmågor skapar grunden för organiseringen av ingenjörskunskap.

Avhandlingen visar att de organisatoriska förmågor som teknikkonsultföretag utvecklar bildas genom samspelet mellan den organisatoriska nivån och den individuella nivån. Dessutom synliggör avhandlingen att organisatoriska förmågor skiljer sig åt bland teknikkonsultföretag beroende på företagets processer för att organisera och utveckla ingenjörskunskapen och teknikkonsulternas individuella färdigheter. Baserat på dessa skillnader identifierar avhandlingen två ideala typer av företag: (i) de som tar utgångspunkt i de enskilda konsulternas kunskaper och (ii) de som tar utgångspunkt i möjligheten att skapa kunskapssynergier genom integration av olika konsulters kunskaper. Vidare utvecklar avhandlingen knowledge cycling begreppet som belyser hur rörligheten, vilket är en central del i teknikkonsulternas arbete, påverkar kunskapsöverföringen och kunskapsutvecklingen inom och bland problemlösningskontexter. Denna process betonar rollerna hos den enskilda konsulten, teknikkonsultföretaget och kundorganisationen vid kunskapsöverföring inom och bland uppdrag, projekt, kundorganisationer och industrier. Slutligen ger föreliggande avhandling inblick i hur kompetensutveckling kan bidra till konsulternas förmåga att överföra kunskap mellan olika problemlösningskontexter, genom att möjliggöra utvecklingen av s.k. liminalitetskompetens.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2019. p. 112
Series
Linköping Studies in Arts and Sciences, ISSN 0282-9800 ; 762
Keywords
technical and engineering consulting firm, professional service firm, technical consultants, mobile engineers, engineering knowledge, knowledge transfer, organizational capabilities, individual skills, liminality, liminality competence, teknikkonsultföretag, professionellt tjänsteföretag, teknikkonsulter, mobila ingenjörer, ingenjörskunskap, kunskapsöverföring, organisatoriska förmågor, individuella färdigheter, liminalitet, liminalitetskompetens
National Category
Business Administration Information Systems, Social aspects Computer and Information Sciences Work Sciences
Identifiers
urn:nbn:se:liu:diva-156833 (URN)10.3384/diss.diva-156833 (DOI)9789176851173 (ISBN)
Public defence
2019-06-14, ACAS, A building, Campus Valla, Linköping, 13:15 (Swedish)
Opponent
Supervisors
Available from: 2019-05-14 Created: 2019-05-14 Last updated: 2020-03-25Bibliographically approved
Pantic-Dragisic, S. & Borg, E. (2018). Creating the mobile engineer: a study of a training program for engineering consultants. European Journal of Training and Development, 42(7/8), 381-399
Open this publication in new window or tab >>Creating the mobile engineer: a study of a training program for engineering consultants
2018 (English)In: European Journal of Training and Development, ISSN 2046-9012, E-ISSN 2046-9020, European Journal of Training and Development, ISSN 2046-9012, Vol. 42, no 7/8, p. 381-399Article in journal (Refereed) Published
Abstract [en]

Purpose

The purpose of this paper is to explore how a technical consulting firm approaches the development of engineering consultants, to prepare them to deal with their liminal, i.e. mobile and transient work situation. More specifically, this paper addresses how a training program, designed for newly graduated engineers, can increase the consultants’ liminality competence.

Design/methodology/approach

This paper reports on a qualitative case study of an introductory development program in a Scandinavian technical consulting firm. The study is based on observations of training sessions and meetings, and interviews with developers, leaders and participants of the program.

Findings

This study identifies three processes, which develop the engineering consultants’ ability to master their mobile and transient work situation: identifying the core of an assignment, embracing “in-betweenness” and broadening the scope of action.

Originality/value

This paper enhances the understanding of formal training in the context of technical consulting and adds to the knowledge of how engineering consultants can master their liminal work positions; in particular, the study identifies how liminality competence can be elevated through formal training.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2018
Keywords
Knowledge transfer, Liminality, Engineering consultants, Formal training, Liminality competence, Mobile engineers
National Category
Economics and Business Business Administration Work Sciences Learning
Identifiers
urn:nbn:se:liu:diva-156832 (URN)10.1108/EJTD-12-2017-0117 (DOI)000448530200002 ()2-s2.0-85053274684 (Scopus ID)
Available from: 2019-05-14 Created: 2019-05-14 Last updated: 2019-05-21Bibliographically approved
Pantic-Dragisic, S. (2015). Swift transition and knowledge cycling: A study of knowledge transfer in technical consulting. (Licentiate dissertation). Linköping: Linköping University Electronic Press
Open this publication in new window or tab >>Swift transition and knowledge cycling: A study of knowledge transfer in technical consulting
2015 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

The prominent shifts towards greater flexibility in work arrangements as well as in organizational forms have had profound effects on the labor market for engineers, and given rise to the technical consulting industry. The technical consulting firm is becoming increasingly important in many technology-based industries, as a growing number of technology-based firms rely on technical consulting firms to produce their outputs. In that respect, the technical consulting firm is an important actor for the organization and development of engineering knowledge, as well as for the transfer of knowledge to and among technology-based firms. However, despite its growing importance, the technical consulting firm has received scant scholarly attention. Hence, the purpose of this thesis is to enhance the understanding of the roles of the technical consulting firm and the technical consultants for the transfer of knowledge among problem-solving contexts and client organizations.

This thesis is comprised of a compilation of three papers and an extended summary. It draws upon a qualitative single-case study in one of Scandinavia’s leading technical consulting firms. This thesis takes a multilevel perspective, and utilizes an embedded case study design to study both the organizational and the individual level of analysis. In total, it builds on 54 interviews with managers and consultants, 14 observations of a competence development program for engineers who are in the beginning of their careers as technical consultants, and 2 workshops with managers.

This thesis identifies two primary capabilities, developed through the interaction between the firm and the individual level: swift transition and knowledge cycling. The findings indicate that the link between the respective capabilities creates the foundation for the successful organization of engineering knowledge. Hence, these capabilities illustrate that the technical consulting firm has other roles to play than merely solving the problem of numerical and functional flexibility. Moreover, this thesis develops the process of knowledge cycling. The knowledge cycling process addresses the role of the individual consultant in the transfer of knowledge within and among problem-solving contexts, and consists of three distinct knowledge processes found prominent during the different phases of a consulting assignment: (1) knowledge acquisition, (2) knowledge integration, and (3) knowledge transfer. Furthermore, this thesis provides insight into how formal training affects the technical consultants’ ability to transfer knowledge. The findings suggest that this ability is developed through a three-stage process: (1) identifying the core of an assignment, (2) broadening the scope of action, and (3) becoming more self-confident in the role of consultant.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2015. p. 70
Series
Faculty of Arts and Sciences thesis, ISSN 1401-4637 ; 114
Keywords
Professional service firm, technical consulting firm, technical consultants, mobile engineers, knowledge transfer, mobility, swift transition, knowledge cycling, formal training
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-118497 (URN)10.3384/lic.diva-118497 (DOI)978-91-7519-044-0 (ISBN)
Supervisors
Available from: 2015-05-29 Created: 2015-05-28 Last updated: 2019-10-12Bibliographically approved
Borg, E. & Pantic-Dragisic, S. (2014). Enhancing liminality through formal training: creating alterities through rites of passage. In: : . Paper presented at IRNOP XI. The Project Research Conference, June 16-18, Oslo, Norway.
Open this publication in new window or tab >>Enhancing liminality through formal training: creating alterities through rites of passage
2014 (English)Conference paper, Oral presentation only (Other academic)
Abstract [en]

Liminality is gaining a greater importance in contemporary organizations. Workers’ organizational membership is often ambiguous and their assignments are often temporary and boundary-crossing. The aim of this study is to investigate how an introductory development program (IDP) for newlyhired consultants addresses the liminal positions of mobile project workers, and whether IDP can aid the participants in dealing with positions of liminality at work. The findings suggest that, unlike “traditional” organizational introduction programs, the studied IDP does not emphasize socialization of the participants into such that they identify with the company; instead, their alterity is emphasized – thereby enhancing the workers’ liminal position. Moreover, the study shows how distancing techniques used to reflect on liminality at work can broaden the liminars’ scope of action.

Keywords
Liminality, development program, rite of passage, consultants, project work, alterity
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-105479 (URN)
Conference
IRNOP XI. The Project Research Conference, June 16-18, Oslo, Norway
Available from: 2014-03-25 Created: 2014-03-25 Last updated: 2014-03-25Bibliographically approved
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