liu.seSearch for publications in DiVA
Change search
Link to record
Permanent link

Direct link
Kowalkowski, Christian, ProfessorORCID iD iconorcid.org/0000-0002-4081-9737
Alternative names
Publications (10 of 135) Show all publications
Nansubuga, B., Guyader, H. & Kowalkowski, C. (2023). From Access to Ownership: A Study of E-Scooter Service Customers. In: : . Paper presented at AMA Winter Academic Conference: "Marketing During Times of Change", 10-12 February 2023. Nashville, TN, USA..
Open this publication in new window or tab >>From Access to Ownership: A Study of E-Scooter Service Customers
2023 (English)Conference paper, Poster (with or without abstract) (Refereed)
National Category
Economics and Business
Identifiers
urn:nbn:se:liu:diva-191807 (URN)
Conference
AMA Winter Academic Conference: "Marketing During Times of Change", 10-12 February 2023. Nashville, TN, USA.
Available from: 2023-02-15 Created: 2023-02-15 Last updated: 2023-02-15
Sklyar, A., Sörhammar, D., Kowalkowski, C. & Tronvoll, B. (2022). Digital servitization: A customer-facing perspective. In: : . Paper presented at QUIS17, The 17th International research symposium on service excellence in management.
Open this publication in new window or tab >>Digital servitization: A customer-facing perspective
2022 (English)Conference paper, Oral presentation only (Refereed)
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-182303 (URN)
Conference
QUIS17, The 17th International research symposium on service excellence in management
Available from: 2022-01-13 Created: 2022-01-13 Last updated: 2022-01-13
Kowalkowski, C., Tronvoll, B., Sörhammar, D. & Sklyar, A. (2022). Digital servitization: How data-driven services drive transformation. In: Proceedings of the 55th Hawaii International Conference on System Sciences: . Paper presented at HICSS-55.
Open this publication in new window or tab >>Digital servitization: How data-driven services drive transformation
2022 (English)In: Proceedings of the 55th Hawaii International Conference on System Sciences, 2022Conference paper, Published paper (Refereed)
Abstract [en]

The infusion of data-driven services in manufacturing provides new opportunities for long-term competitive advantage; however, it also poses new challenges and entails tradeoffs among strategic options. Digital servitization changes intra-firm processes and customer relationships as well as overall ecosystem dynamics. Drawing on an extensive study of ABB Marine & Ports, a market-leading systems integrator, the concept of digital servitization is examined by analyzing its key characteristics, including opportunities and challenges for manufacturers. The resource integration patterns that connect actors and the dual role of technology in both increasing resource integration complexity and in facilitating the coordination of complexity are discussed. Advancing digital servitization requires fostering service-centricity and executing strategic change initiatives for both the internal organization and the broader ecosystem. Firms must undertake three interlinked changes: (1) digital, (2) organizational, and (3) ecosystem transformations. In addition to contributing to the service literature, these findings provide actionable insights for managers.

Keywords
business models, digitalization, manufacturing firms, organizational transformation, service ecosystem
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-182049 (URN)978-0-9981331-5-7 (ISBN)
Conference
HICSS-55
Available from: 2021-12-31 Created: 2021-12-31 Last updated: 2023-03-30
Kowalkowski, C., Bigdeli, A. Z. & Baines, T. (2022). Guest editorial: the future of servitization in a digital era. Journal of Service Management, 33(1), 59-69
Open this publication in new window or tab >>Guest editorial: the future of servitization in a digital era
2022 (English)In: Journal of Service Management, ISSN 1757-5818, E-ISSN 1757-5826, Vol. 33, no 1, p. 59-69Article in journal, Editorial material (Other academic) Published
Place, publisher, year, edition, pages
Bingley, United Kingdom: Emerald Group Publishing Limited, 2022
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-182366 (URN)10.1108/JOSM-01-2022-450 (DOI)000739187100004 ()2-s2.0-85122205102 (Scopus ID)
Available from: 2022-01-19 Created: 2022-01-19 Last updated: 2022-01-27Bibliographically approved
Sörhammar, D., Tronvoll, B. & Kowalkowski, C. (2022). Managing digital servitization: a service ecosystem perspective. In: Peter Ekman, Peter Dahlin, Christina Keller (Ed.), Management and information technology after digital transformation: (pp. 23-32). London: Routledge, Sidorna 23-32
Open this publication in new window or tab >>Managing digital servitization: a service ecosystem perspective
2022 (English)In: Management and information technology after digital transformation / [ed] Peter Ekman, Peter Dahlin, Christina Keller, London: Routledge, 2022, Vol. Sidorna 23-32, p. 23-32Chapter in book (Other academic)
Place, publisher, year, edition, pages
London: Routledge, 2022
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-180418 (URN)9780367612764 (ISBN)9780367628789 (ISBN)9781003111245 (ISBN)
Available from: 2021-10-19 Created: 2021-10-19 Last updated: 2021-10-19Bibliographically approved
Tóth, Z., Sklyar, A., Kowalkowski, C., Sörhammar, D., Tronvoll, B. & Wirths, O. (2022). Tensions in digital servitization through a paradox lens. Industrial Marketing Management, 102, 438-450
Open this publication in new window or tab >>Tensions in digital servitization through a paradox lens
Show others...
2022 (English)In: Industrial Marketing Management, ISSN 0019-8501, E-ISSN 1873-2062, Vol. 102, p. 438-450Article in journal (Refereed) Published
Abstract [en]

Two of the most disruptive changes in todays business markets are servitization and digitalization. Their increasing convergence into digital servitization leads to tensions both within and between organizations. The authors investigate such intra-and interorganizational tensions by applying a paradox theory lens. The study draws on 56 depth interviews and multiple site visits from two cases in the aerospace and maritime industries. Linked to the paradoxes of organizing, learning, belonging, and performing, eight tensions emerge from the findings. The intra-organizational tensions include digitally enabled control, digital upkeep, professional identity, and performance priorities. In turn, the interorganizational tensions comprise platform-based coopetition, information superabundance, organizational identity, and data utilization. For practitioners working with digital services, this study suggests an audit of tensions to inform continued formulations of a mitigation strategy.

Place, publisher, year, edition, pages
Elsevier, 2022
Keywords
Digital servitization; Tensions; Digitalization; Digital transformation; Business network; Paradox theory
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-183018 (URN)10.1016/j.indmarman.2022.02.010 (DOI)000820328700026 ()
Funder
Riksbankens Jubileumsfond, P15-0232:1
Note

Funding: Riksbankens Jubileumsfond (The Swedish Foundation for Humanities and Social Sciences) [P15-0232:1]

This work is published under Creative Common license CC BY 4.0  https://creativecommons.org/licenses/by/4.0/

Available from: 2022-02-19 Created: 2022-02-19 Last updated: 2022-08-26
Ekman, P., Röndell, J., Anastasiadou, E., Kowalkowski, C., Thompson, S. & Raggio, R. (2021). Business actor engagement: Exploring its antecedents and types. Industrial Marketing Management, 98, 179-192
Open this publication in new window or tab >>Business actor engagement: Exploring its antecedents and types
Show others...
2021 (English)In: Industrial Marketing Management, ISSN 0019-8501, E-ISSN 1873-2062, Vol. 98, p. 179-192Article in journal (Refereed) Published
Abstract [en]

Building on recent engagement research, this study contributes to a deepened understanding of business actor engagement (BAE) dimensions that includes both behaviors and emotions. Following a systematic combining approach, this study contextualizes and clarifies BAE. Through an analysis of dyadic data (providing firm and customers), we offer in-depth knowledge of the antecedents and types of BAE. This study identifies engagement disposition combined with engagement connectedness as the antecedents of an engagement initiative's overall BAE. Building on these dynamics, we propose a conceptual BAE framework with a set of testable propositions that links BAE with its proposed antecedents. Finally, we use the empirical and theoretical insights to derive a BAE taxonomy consisting of four types that offers guidance on how to manage customers with different engagement characteristics in practice.

Place, publisher, year, edition, pages
Elsevier, 2021
Keywords
Customer engagement; Actor engagement; Engagement disposition; Engagement connectedness; Engagement initiative; Valence
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-179088 (URN)10.1016/j.indmarman.2021.08.009 (DOI)000708437700015 ()
Note

Funding: Swedish Energy AgencySwedish Energy AgencyMaterials & Energy Research Center (MERC) [P41842-1, P46805-1]; Jan Wallander, Tom Hedelius, and Tore Browaldh Foundation [Fh20-0006]

Available from: 2021-09-10 Created: 2021-09-10 Last updated: 2021-12-17Bibliographically approved
Kindström, D., Kowalkowski, C. & Parment, A. (2021). Business marketing: managing value creation (1ed.). Lund: Studentlitteratur AB
Open this publication in new window or tab >>Business marketing: managing value creation
2021 (English)Book (Other academic)
Abstract [en]

Business Marketing delivers comprehensive coverage of the theory and practice needed to understand today’s fast-paced B2B markets and how to act on them. Being able to navigate on contemporary markets and include marketing in firm strategy is becoming a key capability for successful firms. The book reflects the latest trends and issues and incorporates recent research insights on how to manage value creation and build competitive advantage. Key concepts, such as value propositions and customer relationships, are discussed and explored as well as illustrated through a rich set of examples from various industries. Business Marketing provides an excellent guide to B2B marketing for students and practitioners alike.

Place, publisher, year, edition, pages
Lund: Studentlitteratur AB, 2021. p. 248 Edition: 1
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-172381 (URN)9789144141633 (ISBN)
Available from: 2021-01-08 Created: 2021-01-08 Last updated: 2021-01-15Bibliographically approved
Ekman, P., Röndell, J., Kowalkowski, C., Thompson, S. & Raggio, R. (2021). Emergent market innovation: A longitudinal study of technology-driven capability development and institutional work. Journal of Business Research, 124, 469-482
Open this publication in new window or tab >>Emergent market innovation: A longitudinal study of technology-driven capability development and institutional work
Show others...
2021 (English)In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 124, p. 469-482Article in journal (Refereed) Published
Abstract [en]

Extant literature focuses primarily on deliberate, proactive market-shaping efforts to understand changes in markets. This paper explores how emergent, incremental activities might unintentionally prompt market innovation due to the interactions of capability development and its required institutional work. Using a critical case method, we study a firm that successfully challenged established market logic by systematically changing its capabilities. A longitudinal field study reveals that capability development demands induce changes to institutional foundations; then, as institutions change, further capabilities can be developed, all of which may instigate wider market innovation outcomes. This study conceptualizes this intricate, iterative process, as well as its evolutionary market innovation outcomes. The proposed three-level capability model can guide firms striving to offer new and innovative services. The authors also detail a three-stage research design methodology that can help research and practice gain in-depth understanding of both emergent unintentional market innovation and strategic deliberate market-shaping activities. 

Place, publisher, year, edition, pages
Elsevier, 2021
Keywords
Capabilities, Institutional work, Market innovation, Market-shaping, Digitalization, Critical case
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-172385 (URN)10.1016/j.jbusres.2020.10.061 (DOI)000605608800039 ()2-s2.0-85096379322 (Scopus ID)
Available from: 2021-01-08 Created: 2021-01-08 Last updated: 2023-11-19Bibliographically approved
Tóth, Z., Kowalkowski, C., Sklyar, A., Sörhammar, D., Tronvoll, B. & Wirths, O. (2020). A paradox theory approach to tensions in digital servitization: the case of the aerospace and maritime industries. In: : . Paper presented at Spring Servitization Conference, Birmingham, UK, September 14-16.
Open this publication in new window or tab >>A paradox theory approach to tensions in digital servitization: the case of the aerospace and maritime industries
Show others...
2020 (English)Conference paper, Oral presentation only (Other academic)
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-169840 (URN)
Conference
Spring Servitization Conference, Birmingham, UK, September 14-16
Available from: 2020-09-20 Created: 2020-09-20 Last updated: 2021-02-05Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-4081-9737

Search in DiVA

Show all publications