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Increasing the value of quality management systems
Chalmers.ORCID-id: 0000-0001-7292-7217
Chalmers.
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling.ORCID-id: 0000-0003-4730-5453
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling.ORCID-id: 0000-0002-5702-4885
2019 (engelsk)Inngår i: Increasing the value of quality management systems, 2019Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

Over one million organisations have a Quality Management System (QMS) certified to the ISO9000 standard; however, the system requires a lot of resources and its value has been questioned. The purpose of this paper is to investigate how different types of uses of QMS correlates with management perceptions of QM in terms of respect, cost, and strategic importance. The paper is based on a survey within eight organisations and shows that a compliance-orientated QMS usage will more likely lead to a view on quality management as costly, and of little respect, than a business- or improvement-oriented QMS usage.

sted, utgiver, år, opplag, sider
2019.
Emneord [en]
Quality Management Systems, Sustainable Development, Value-adding QMS
HSV kategori
Identifikatorer
URN: urn:nbn:se:liu:diva-162710OAI: oai:DiVA.org:liu-162710DiVA, id: diva2:1379375
Konferanse
EurOMA, Helsinki 2019
Tilgjengelig fra: 2019-12-17 Laget: 2019-12-17 Sist oppdatert: 2019-12-17

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