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A dynamic capabilities approach to service infusion in manufacturing
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Industriell marknadsföring och industriell ekonomi. Linköpings universitet, Tekniska högskolan.
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Industriell marknadsföring och industriell ekonomi. Linköpings universitet, Tekniska högskolan.ORCID-id: 0000-0002-4081-9737
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik. Linköpings universitet, Tekniska högskolan.
2009 (engelsk)Inngår i: QUIS 11 (11th Quality in Services Symposium): Moving Forward with Service Quality, Wolfsburg, Germany: Ingolstadt School of Management , 2009, s. 331-340Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

This paper explores key dynamic capabilities needed for industrial firms to become more service oriented, i.e. to increase the service content in the offerings. Applying a dynamic capabilities framework in a service context is novel and by doing this, new, valuable insights can be gained into the research on how to address the increasing service infusion in industrial firms. Based on an explorative, multiple case study (10 companies) with in-depth interviews and focus groups, seven dynamic capabilities are identified.

sted, utgiver, år, opplag, sider
Wolfsburg, Germany: Ingolstadt School of Management , 2009. s. 331-340
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Identifikatorer
URN: urn:nbn:se:liu:diva-19763ISBN: 978-3-00-027342-1 (tryckt)OAI: oai:DiVA.org:liu-19763DiVA, id: diva2:228460
Tilgjengelig fra: 2009-08-01 Laget: 2009-08-01 Sist oppdatert: 2014-04-14

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Kindström, DanielKowalkowski, ChristianSandberg, Erik

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