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Clarifying Government - Citizen Interaction: From Business Action to Generic Exchange
Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
2007 (engelsk)Inngår i: the 4th Scandinavian Workshop on eGovernment,2007, Örebro: Örebro universitet , 2007Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

The development and launching of new public e-services over the web to citizens implies a need for models as guidance. Besides feature models of public e-services, there is also a need for contextual models describing government - citizen interaction. In this paper we take one step towards a generic interaction model for studying government - citizen interaction. e base this work on an existing model for conceptualising business interaction; the BAT model (Business Action Theory). This model has been transformed and generalized to a generic exchange model (GEM). We have pursued a critical analysis of the BAT model and identified several conceptual concerns as a basis for transformation to GEM. The GEM model is intended to be used, as a kind of practical theory, for inquiries (design, evaluation) both in public and business settings. The paper also includes applications of the developed GEM model in one eGovernment setting and a discussion of experiences from this empirical study.  

sted, utgiver, år, opplag, sider
Örebro: Örebro universitet , 2007.
Emneord [en]
informationssystem, e-förvaltning
HSV kategori
Identifikatorer
URN: urn:nbn:se:liu:diva-41088Lokal ID: 55063OAI: oai:DiVA.org:liu-41088DiVA, id: diva2:261938
Tilgjengelig fra: 2009-10-10 Laget: 2009-10-10

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http://www.vits.org/?pageId=10&pubId=625

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Goldkuhl, GöranRöstlinger, Annie

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