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Design Against Fragmentation: Case Study of ICT in Healthcare
Linköpings universitet, Tekniska högskolan. Linköpings universitet, Institutionen för datavetenskap, MDI - Interaction and Service Design Research Group.ORCID-id: 0000-0003-2919-098X
2007 (engelsk)Inngår i: Work with Computer Systems, Stockholm, May 21-24, 2007, 2007Konferansepaper, Publicerat paper (Annet vitenskapelig)
Abstract [en]

How does information and communication technology (ICT), such as telephones and computers, create interruptions for people at work, and how can fragmentation be counteracted? Empirical material was collected during 17 observation and interview sessions, at two surgical wards and one reception. The results show that the most important factor for counteracting fragmented work is that someone takes responsibility for the full picture when developing ICT. A naive user-centered design can produce applications that work well on its own but don’t work well together.

sted, utgiver, år, opplag, sider
2007.
Emneord [en]
fragmentation, interruptions, interaction design, quality in use, usability, user centered design, use centered design, activity theory, contextual inquiry
HSV kategori
Identifikatorer
URN: urn:nbn:se:liu:diva-41208Lokal ID: 55344OAI: oai:DiVA.org:liu-41208DiVA, id: diva2:262059
Konferanse
WWCS 2007
Tilgjengelig fra: 2009-10-10 Laget: 2009-10-10 Sist oppdatert: 2018-01-13

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http://www.ida.liu.se/~matar/olovsson-arvola-wwcs07.pdf

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