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The Role of Spoken Feedback in Experiencing Multimodal Interfaces as Human-like
Linköpings universitet, Institutionen för datavetenskap, NLPLAB - Laboratoriet för databehandling av naturligt språk. Linköpings universitet, Tekniska högskolan.
Linköpings universitet, Institutionen för datavetenskap, NLPLAB - Laboratoriet för databehandling av naturligt språk. Linköpings universitet, Tekniska högskolan.ORCID-id: 0000-0003-4899-588X
Linköpings universitet, Institutionen för datavetenskap, NLPLAB - Laboratoriet för databehandling av naturligt språk. Linköpings universitet, Tekniska högskolan.
2003 (engelsk)Inngår i: Proceedings of ICMI'03, Vancouver, Canada, 2003., 2003, s. 250-257Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

If user interfaces should be made human-like vs. tool-like has been debated in the HCI field, and this debate affects the development of multimodal interfaces. However, little empirical study has been done to support either view so far. Even if there is evidence that humans interpret media as other humans, this does not mean that humans experience the interfaces as human-like. We studied how people experience a multimodal timetable system with varying degree of human-like spoken feedback in a Wizard-of-Oz study. The results showed that users' views and preferences lean significantly towards anthropomorphism after actually experiencing the multimodal timetable system. The more human-like the spoken feedback is the more participants preferred the system to be human-like. The results also showed that the users experience matched their preferences. This shows that in order to appreciate a human-like interface, the users have to experience it.

sted, utgiver, år, opplag, sider
2003. s. 250-257
HSV kategori
Identifikatorer
URN: urn:nbn:se:liu:diva-60104DOI: 10.1145/958432.958478ISBN: 1-58113-621-8 (tryckt)OAI: oai:DiVA.org:liu-60104DiVA, id: diva2:355078
Tilgjengelig fra: 2010-10-05 Laget: 2010-10-05 Sist oppdatert: 2014-01-13

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