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From Component to System Solution Supplier: Strategic Warranty Management as a Key to Efficient Integrated Product/Service Engineering
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Monteringsteknik. Linköpings universitet, Tekniska högskolan. (Sustainable Production)ORCID-id: 0000-0003-2552-3636
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Industriell marknadsföring och industriell ekonomi. Linköpings universitet, Tekniska högskolan.
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Industriell miljöteknik. Linköpings universitet, Tekniska högskolan.ORCID-id: 0000-0002-5991-5542
2010 (engelsk)Inngår i: CIRP - Journal of Manufacturing Science and Technology, ISSN 1755-5817, E-ISSN 1878-0016, Vol. 2, nr 3, s. 183-191Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

As hardening competition in industry pushes manufacturing companies to deliver increased customervalue, communication with the customer during the use phase becomes paramount. This paperinvestigates whether warranty management could be a strategic tool for improved integrated product/service engineering (IPSE) as a firm moves from component to system solution supplier. The researchmethodology appliedwas amultiple case study, with four suppliers as focal firms, where buyer–supplierrelationships were investigated from a supplier perspective. Results show that advanced warrantymanagement, implemented as a strategic tool, can be a key to efficient IPSE.

sted, utgiver, år, opplag, sider
Elsevier, 2010. Vol. 2, nr 3, s. 183-191
Emneord [en]
Manufacturing, Strategic warranty management, Product/service system, PSS, IPSE, IPS2
HSV kategori
Identifikatorer
URN: urn:nbn:se:liu:diva-73232DOI: 10.1016/j.cirpj.2010.04.007OAI: oai:DiVA.org:liu-73232DiVA, id: diva2:469381
Prosjekter
IPSE - Integrated Product Serivce EngineeringTilgjengelig fra: 2011-12-23 Laget: 2011-12-23 Sist oppdatert: 2017-12-08

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Sundin, ErikÖhrwall Rönnbäck, AnnaSakao, Tomohiko

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