The presentation will consist of empirical findings from our interview study with care managers. We present the dilemmas that they face in their line of work and in their meetings with persons applying for social services, in other words, present the experience of difficulties that care managers have in their profession and how they manage them. We also plan to present the implications that these dilemmas and solutions have on the possibilities for citizens, and more specifically people with dementia, to claim their rights as citizens and further how this affects the rights that citizens have i.e. what we call the content of citizenship.