liu.seSök publikationer i DiVA
Ändra sökning
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
Service Design of a Communication Tool for Overcoming Language Barriers in Caregiver-Patient Consultations
Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system.
Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system.
2020 (Engelska)Självständigt arbete på avancerad nivå (masterexamen), 20 poäng / 30 hpStudentuppsats (Examensarbete)
Abstract [en]

The purpose of this thesis is to explore the design of a digital communication tool for caregiver-patient communication with language barriers. This is done through a case study at Worldish, a company that develops a digital communication tool named Helen. An iterative service design approach is used in the case study to understand enablers and complicators for usage of a digital communication tool in care consultations with language barriers. Also, for investigating how the design of such tool better can be adapted to fit the service process of a care consultation.

The case study is divided into phases where the first two, phase A and B, investigates the care consultation process with and without language barriers as well as how a digital communication tool is used in this process. These phases results in several insights about what in the care consultation process with language barriers that enable and complicates the usage of a digital communication tool. In total, this thesis identifies four enabling factors and six complicating factors for usage of a digital communication tool in the care consultation process.

In the third and fourth phase, phase C and D, two design-iterations are conducted where design ideas are ideated, prototyped and tested with users. These phases results in design features and insights connected to how the design of a digital communication tool can better be adapted to the service process. In total this thesis identifies six guidelines that serves as inspiration for someone who wants to create or adapt the design of a digital communication tool to the service process in a care consultation with language barriers.

Ort, förlag, år, upplaga, sidor
2020. , s. 79
Nyckelord [en]
service design, communication in healthcare, product development
Nyckelord [sv]
tjänstedesign, kommunikation i sjukvården, produktutveckling
Nationell ämneskategori
Design Människa-datorinteraktion (interaktionsdesign)
Identifikatorer
URN: urn:nbn:se:liu:diva-167811ISRN: LIU-IDA/LITH-EX-A--20/022--SEOAI: oai:DiVA.org:liu-167811DiVA, id: diva2:1457973
Externt samarbete
Worldish
Ämne / kurs
Produktutveckling
Presentation
2020-06-10, 13:15 (Svenska)
Handledare
Examinatorer
Tillgänglig från: 2020-08-13 Skapad: 2020-08-13 Senast uppdaterad: 2020-08-13Bibliografiskt granskad

Open Access i DiVA

fulltext(7443 kB)225 nedladdningar
Filinformation
Filnamn FULLTEXT01.pdfFilstorlek 7443 kBChecksumma SHA-512
e7475dd918a5b96877272df55dcc8bc4db883362b1fdd4e05c112ee2229e2860a42b9bae6dee8bb147b3a17839fd38fe2660b71c554e95052ea7edabe5ef46a5
Typ fulltextMimetyp application/pdf

Av organisationen
Interaktiva och kognitiva system
DesignMänniska-datorinteraktion (interaktionsdesign)

Sök vidare utanför DiVA

GoogleGoogle Scholar
Totalt: 225 nedladdningar
Antalet nedladdningar är summan av nedladdningar för alla fulltexter. Det kan inkludera t.ex tidigare versioner som nu inte längre är tillgängliga.

urn-nbn

Altmetricpoäng

urn-nbn
Totalt: 667 träffar
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf