First Choice, Free Choice or No Choice
2016 (English)In: ELECTRONIC GOVERNMENT AND ELECTRONIC PARTICIPATION, IOS PRESS , 2016, Vol. 23, p. 135-143Conference paper, Published paper (Refereed)
Abstract [en]
As part of their egovernment plans, many countries aim at digitizing their communication with its citizens and the business sector. The effects of e-government depend on particular policy and design decisions. The aim of this paper is to compare the enactment of particular policies in supposedly similar contexts. The comparative case constitutes digital communication between public sector and citizens in the Scandinavian countries. From a grounded approach, we have described the policy, design and effects elements of the three case settings. Our study indicates that apparently similar solutions in comparable contexts may be enacted in rather different ways and have quite different effects. The three countries operate on a scale of coercion from mandatory (Denmark), over nudging (Norway) to voluntary (Sweden).
Place, publisher, year, edition, pages
IOS PRESS , 2016. Vol. 23, p. 135-143
Series
Innovation and the Public Sector, ISSN 1871-1073
Keywords [en]
e-government; digital communication; policy; design; effect
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:liu:diva-132099DOI: 10.3233/978-1-61499-670-5-135ISI: 000383380900014ISBN: 978-1-61499-670-5; 978-1-61499-669-9 (print)OAI: oai:DiVA.org:liu-132099DiVA, id: diva2:1038355
Conference
15th IFIP Electronic Government (EGOV) / 8th Electronic Participation (ePart) Conference
2016-10-182016-10-172016-10-18