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A Tool For Measuring Quality Culture
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
Mid Sweden University, Sweden.
SIQ - Swedish Insititute for Quality, Sweden.
2016 (engelsk)Inngår i: 19th QMOD Proceedings: International Conference on Quality and Service Sciences / [ed] Su Mi Dahlgaard-Park, Jens J. Dahlgaard, Lund University Library Press , 2016, s. 1272-1285Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

Today’s organizations face the challenge of measuring the right things and then using those measurements as a starting point to work with improved quality.  It is important to design a measurement tool that corresponds to the initiatives taken when a new management implementation such as adopting quality values is carried out. The failure to generate a shared value base is pointed out as one main cause for the inability to effectively apply Quality Management and Lean within organizations, thus it appears central to measure these values. However, the measuring of values and organizational culture, e.g. the soft side, seems to be missing within both concepts. The managers have great influence on what culture will be predominant in an organization, and how they act and behave affects the attitudes and behaviours of the co-workers within the organization. Therefore, there is a need for a tool that measures not only quality values, but also behaviours that support or obstruct a quality culture. Furthermore, it is of interest how the employees rank both the performance and the importance of quality values and behaviours. The tool should not be a ‘certification’ but rather a diagnostic tool for continuous improvement.

sted, utgiver, år, opplag, sider
Lund University Library Press , 2016. s. 1272-1285
Emneord [en]
Quality Culture, measuring tool, quality values, behaviour
HSV kategori
Identifikatorer
URN: urn:nbn:se:liu:diva-132810OAI: oai:DiVA.org:liu-132810DiVA, id: diva2:1050394
Konferanse
19th QMOD - ICQSS International Conference on Quality and Service Sciences, Rome, Italy, September 21-23, 2016
Tilgjengelig fra: 2016-11-29 Laget: 2016-11-29 Sist oppdatert: 2016-12-05bibliografisk kontrollert

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