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Designing and providing integrated product-service systems: challenges, opportunities and solutions resulting from prescriptive approaches in two industrial companies
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Industriell miljöteknik. Linköpings universitet, Tekniska fakulteten.ORCID-id: 0000-0003-4259-1681
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Industriell miljöteknik. Linköpings universitet, Tekniska fakulteten.ORCID-id: 0000-0001-5259-8137
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Industriell miljöteknik. Linköpings universitet, Tekniska fakulteten.ORCID-id: 0000-0002-5991-5542
2018 (engelsk)Inngår i: International Journal of Production Research, ISSN 0020-7543, E-ISSN 1366-588X, Vol. 56, nr 6, s. 2150-2168Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Due to customer pressure and growing competition, industrial companies are increasingly moving towards providing integrated offerings of products and services (PSS). Despite this trend, literature providing a deep understanding of the challenges associated with this transition is limited, while publications discussing approaches that focus on overcoming these challenges are particularly lacking. This article is based on a multi-case study of two Swedish industrial companies undergoing the transition to designing and providing PSS. It reports on the challenges identified at the case companies as well as opportunities arising from and solutions to these challenges. Subsequent to initial research on the challenges, prescriptive approaches such as a life cycle costing method and a PSS design method were applied in the case companies over an extended time frame. On the one hand, these prescriptive approaches provided both a deeper understanding of the challenges, which include a persistent product centred mindset, a lack of adjustment to changed incentive structures and the separation of product and service design. On the other hand, they also led to effective solutions such as focusing on customer value and introducing a PSS transition facilitator for the design team. These solutions were adapted to the situations in the respective companies and they partly went beyond the prescriptive measures first introduced. Therefore, the article shows the applicability of prescriptive approaches and methods to detect, understand and alleviate the challenges of PSS design and provision. Further, the article provides broadly applicable learning for industrial companies undergoing this process.

sted, utgiver, år, opplag, sider
Taylor & Francis, 2018. Vol. 56, nr 6, s. 2150-2168
Emneord [en]
PSS, servitisation, design method, implementation, product–service integration
HSV kategori
Identifikatorer
URN: urn:nbn:se:liu:diva-137904DOI: 10.1080/00207543.2017.1332792ISI: 000433967100005Scopus ID: 2-s2.0-85020232003OAI: oai:DiVA.org:liu-137904DiVA, id: diva2:1110611
Forskningsfinansiär
Mistra - The Swedish Foundation for Strategic Environmental Research, 2014/16Vinnova, Strategic Innovation
Merknad

Funding agencies: Mistra REES (Resource Efficient and Effective Solutions) programme - Mistra (The Swedish Foundation for Strategic Environmental Research) [2014/16]; programme for Strategic Innovation - Vinnova (Swedish Governmental Agency for Innovation Systems)

Tilgjengelig fra: 2017-06-16 Laget: 2017-06-16 Sist oppdatert: 2019-04-10bibliografisk kontrollert
Inngår i avhandling
1. Effective and efficient design and provision of product-service systems: challenges, opportunities, and solutions
Åpne denne publikasjonen i ny fane eller vindu >>Effective and efficient design and provision of product-service systems: challenges, opportunities, and solutions
2019 (engelsk)Doktoravhandling, med artikler (Annet vitenskapelig)
Abstract [en]

The world manufacturing companies operate in is changing. In the past, these companies relied on the design and sale of products. Today, this linear model of business is becoming increasingly insufficient. As customers are more and more focused on their core business, buying and operating machinery and other goods becomes unattractive to them. In response to this, manufacturing companies are expanding their value capture into additional stages of the product lifecycle by providing integrated offerings of products and services — Product-Service Systems (PSSs).

Designing and providing PSSs is fundamentally different from traditional product sales. Expanding to become a PSS provider is, therefore, challenging for companies with a history of designing and selling products. Departing from this, it is the aim of this thesis to support manufacturing companies in their expansion to effective and efficient design and provision of PSSs. The research reported has both descriptive and prescriptive properties, reflecting the goals of understanding the status quo in manufacturing companies’ practice and providing support based on this.

To establish a point of departure, the current design and provision of two manufacturing companies expanding their business towards PSSs was investigated. From this, an in-depth understanding of the status quo and a number of challenges emerged.

Based on this, the research had the goal to contribute to identifying and developing solutions to these challenges, with an initial focus on methods supporting PSS design and provision. However, although methods fitting to the challenges identified exist, they appear to receive limited uptake in manufacturing companies’ practice. In order to improve their practical utility, a structured method is proposed to assist users in both academia and practice in developing methods in a requirements-oriented fashion. The utility of methods in improving the efficiency and effectiveness of PSS design and provision is thereby to be enhanced.

A particular challenge for manufacturing companies expanding to become PSS providers is the change in how value is captured: Resulting from the extensive involvement throughout the lifecycle, a need for a broader, multidimensional understanding of value capture was identified. However, the manufacturing companies investigated have been found to experience challenges in grasping this change, with a focus on a product sales-centric understanding of value capture remaining prevalent. To support companies towards reaping the benefits of the expansion to PSS design and provision, methods to explore how value is currently created and captured in the use phase and how to enhance the future value capture based on that information in the design phase have been developed and applied. As a result, broadly relevant value dimensions were attained, aiming to facilitate a lifecycle-focused, effective, and efficient design and provision of PSSs.

Eventually, to broaden the understanding of effective and efficient design and provision of PSSs in practice today, the potential contributions of real-world PSSs to a circular economy were investigated based on an existing framework. The result was ambiguous, indicating both advancements compared to traditional sales and substantial room for improvement, particularly with a focus on the absolute decoupling of economic activity and resource use.

Based on the synthesis of the research results, manufacturing companies are supported in their expansion to effective and efficient design and provision of PSSs — and towards a promising future.

sted, utgiver, år, opplag, sider
Linköping: Linköping University Electronic Press, 2019. s. 120
Serie
Linköping Studies in Science and Technology. Dissertations, ISSN 0345-7524 ; 1978
Emneord
Product-Service Systems, Servitization, Value, Design, Circular Economy
HSV kategori
Identifikatorer
urn:nbn:se:liu:diva-156261 (URN)10.3384/diss.diva-156261 (DOI)9789176850916 (ISBN)
Disputas
2019-05-08, ACAS, A Building, Campus Valla, Linköping, 09:15 (engelsk)
Opponent
Veileder
Tilgjengelig fra: 2019-04-10 Laget: 2019-04-10 Sist oppdatert: 2019-04-10bibliografisk kontrollert

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