liu.seSearch for publications in DiVA
Endre søk
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
Time to Refuel the Conceptual Discussion on Public e-Services: Revisiting How e-Services Are Manifested in Practice
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.ORCID-id: 0000-0002-4735-8697
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.ORCID-id: 0000-0002-2784-863X
2017 (engelsk)Inngår i: 16th IFIP WG 8.5 International Conference, EGOV 2017, St. Petersburg, Russia, September 4-7, 2017, Proceedings / [ed] Janssen, M et al, Springer, 2017, Vol. 10428, s. 92-101Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

There are various models and frameworks describing the nature of e-services in the public sector. Many of these models are based on previous conceptualizations and have evolved over time, but are first and foremost conceptual creations with weak empirical grounding. In the meantime, practitioners in the field have continued to further develop e-services, and new advancements in technology have enabled new solutions for e-services. In the light of advancements in practice, and the limitations seen in current conceptual work concerning public e-services, we identify a need to refuel the conceptual discussion on e-services in the public sector by empirically investigating how e-services can be manifested in practice. The aim of this paper is to illustrate the possible variations of e-services in practice, and to discuss this variation in relation to the conceptual representation of the phenomenon. Based on qualitative interviews with employees involved with e-service development and provision at a large governmental agency, we illustrate that an ‘e-service’ can take on many different forms within an organization; ranging from downloadable forms, to complicated self-service systems that require expertise knowledge and IT-systems with specific processing capacity. The notion that all services mediated through a website can be understood under one general umbrella term, without further categorization, needs to be challenged.

sted, utgiver, år, opplag, sider
Springer, 2017. Vol. 10428, s. 92-101
Serie
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 10428
Emneord [en]
e-Services Public sector e-Government Conceptual models Empirical grounding
HSV kategori
Identifikatorer
URN: urn:nbn:se:liu:diva-140709DOI: 10.1007/978-3-319-64677-0_8ISBN: 978-3-319-64676-3 (tryckt)ISBN: 978-3-319-64677-0 (digital)OAI: oai:DiVA.org:liu-140709DiVA, id: diva2:1139587
Konferanse
16th IFIP WG 8.5 International Conference, EGOV 2017, St. Petersburg, Russia, September 4-7, 2017
Tilgjengelig fra: 2017-09-08 Laget: 2017-09-08 Sist oppdatert: 2018-01-13

Open Access i DiVA

fulltext(249 kB)160 nedlastinger
Filinformasjon
Fil FULLTEXT01.pdfFilstørrelse 249 kBChecksum SHA-512
58b99d3fd131ef4dd8d3ee4bc3d31a655067b1d5b91985a9dbc356f587ae88ef69e71972c23c18867c7995e3cd64b781839ee192a2a7f9c0ec22e45c4cf4b9ae
Type fulltextMimetype application/pdf

Andre lenker

Forlagets fulltekst

Søk i DiVA

Av forfatter/redaktør
Lindgren, IdaMelin, Ulf
Av organisasjonen

Søk utenfor DiVA

GoogleGoogle Scholar
Totalt: 160 nedlastinger
Antall nedlastinger er summen av alle nedlastinger av alle fulltekster. Det kan for eksempel være tidligere versjoner som er ikke lenger tilgjengelige

doi
isbn
urn-nbn

Altmetric

doi
isbn
urn-nbn
Totalt: 311 treff
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf