liu.seSök publikationer i DiVA
Ändra sökning
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
Time to Refuel the Conceptual Discussion on Public e-Services: Revisiting How e-Services Are Manifested in Practice
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.ORCID-id: 0000-0002-4735-8697
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.ORCID-id: 0000-0002-2784-863X
2017 (Engelska)Ingår i: 16th IFIP WG 8.5 International Conference, EGOV 2017, St. Petersburg, Russia, September 4-7, 2017, Proceedings / [ed] Janssen, M et al, Springer, 2017, Vol. 10428, s. 92-101Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

There are various models and frameworks describing the nature of e-services in the public sector. Many of these models are based on previous conceptualizations and have evolved over time, but are first and foremost conceptual creations with weak empirical grounding. In the meantime, practitioners in the field have continued to further develop e-services, and new advancements in technology have enabled new solutions for e-services. In the light of advancements in practice, and the limitations seen in current conceptual work concerning public e-services, we identify a need to refuel the conceptual discussion on e-services in the public sector by empirically investigating how e-services can be manifested in practice. The aim of this paper is to illustrate the possible variations of e-services in practice, and to discuss this variation in relation to the conceptual representation of the phenomenon. Based on qualitative interviews with employees involved with e-service development and provision at a large governmental agency, we illustrate that an ‘e-service’ can take on many different forms within an organization; ranging from downloadable forms, to complicated self-service systems that require expertise knowledge and IT-systems with specific processing capacity. The notion that all services mediated through a website can be understood under one general umbrella term, without further categorization, needs to be challenged.

Ort, förlag, år, upplaga, sidor
Springer, 2017. Vol. 10428, s. 92-101
Serie
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 10428
Nyckelord [en]
e-Services Public sector e-Government Conceptual models Empirical grounding
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Identifikatorer
URN: urn:nbn:se:liu:diva-140709DOI: 10.1007/978-3-319-64677-0_8ISBN: 978-3-319-64676-3 (tryckt)ISBN: 978-3-319-64677-0 (digital)OAI: oai:DiVA.org:liu-140709DiVA, id: diva2:1139587
Konferens
16th IFIP WG 8.5 International Conference, EGOV 2017, St. Petersburg, Russia, September 4-7, 2017
Tillgänglig från: 2017-09-08 Skapad: 2017-09-08 Senast uppdaterad: 2018-01-13

Open Access i DiVA

fulltext(249 kB)160 nedladdningar
Filinformation
Filnamn FULLTEXT01.pdfFilstorlek 249 kBChecksumma SHA-512
58b99d3fd131ef4dd8d3ee4bc3d31a655067b1d5b91985a9dbc356f587ae88ef69e71972c23c18867c7995e3cd64b781839ee192a2a7f9c0ec22e45c4cf4b9ae
Typ fulltextMimetyp application/pdf

Övriga länkar

Förlagets fulltext

Sök vidare i DiVA

Av författaren/redaktören
Lindgren, IdaMelin, Ulf
Av organisationen
InformatikFilosofiska fakulteten
Systemvetenskap, informationssystem och informatik

Sök vidare utanför DiVA

GoogleGoogle Scholar
Totalt: 160 nedladdningar
Antalet nedladdningar är summan av nedladdningar för alla fulltexter. Det kan inkludera t.ex tidigare versioner som nu inte längre är tillgängliga.

doi
isbn
urn-nbn

Altmetricpoäng

doi
isbn
urn-nbn
Totalt: 311 träffar
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf