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A failure analysis method for designing highly reliable product-service systems
Tokyo Metropolitan University, Japan.ORCID-id: 0000-0002-3348-0800
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Industriell miljöteknik. Linköpings universitet, Tekniska fakulteten.ORCID-id: 0000-0002-5991-5542
Tokyo Metropolitan University, Japan.
2018 (engelsk)Inngår i: Research in Engineering Design, ISSN 0934-9839, E-ISSN 1435-6066, Vol. 29, nr 2, s. 143-160Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Recently, product-service systems (PSSs), which create value by integrating a physical product and a service, have been attracting attention. In PSSs, it is critical for a provider to offer highly reliable products and services. To do so, the provider needs to effectively and efficiently detect possible failures, and then, take adequate measures against them in the conceptual design stage. However, in current studies on product failure analysis, service aspects are not covered in analyzing failure causes and developingmeasures. On the other hand, product aspects are hardly considered in existing methods of service failure analysis. To fill the gap, this paper proposes a method for failureanalysis in PSS design called PSS failure mode and effect analysis (PSS FMEA). Especially, this paper extends theframework of FMEA, and then, a procedure for PSS FMEA is introduced so that designers can analyze failures and develop measures in consideration of both product andservice aspects. Furthermore, the proposed method supports designers in finding new business opportunities. The proposed method was applied to a real offering of products and services by a cleaning machine provider and found effective.

sted, utgiver, år, opplag, sider
Springer London, 2018. Vol. 29, nr 2, s. 143-160
Emneord [en]
Product-service systems, Design, Reliability, FMEA, Business opportunity
HSV kategori
Identifikatorer
URN: urn:nbn:se:liu:diva-142362DOI: 10.1007/s00163-017-0261-8ISI: 000426909700001Scopus ID: 2-s2.0-85021805915OAI: oai:DiVA.org:liu-142362DiVA, id: diva2:1153214
Prosjekter
Mistra REES
Forskningsfinansiär
Mistra - The Swedish Foundation for Strategic Environmental Research, 2014/16
Merknad

Funding agencies:  JSPS [15K16093]; Mistra REES (Resource Efficient and Effective Solutions) Program - Mistra in Sweden (The Swedish Foundation for Strategic Environmental Research) [DIA 2014/16]

Tilgjengelig fra: 2017-10-28 Laget: 2017-10-28 Sist oppdatert: 2018-04-12

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