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Resource integration as a perspective on value in interaction design
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering. (IxS)
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering. (IxS)ORCID iD: 0000-0002-3547-6792
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering. (IxS)ORCID iD: 0000-0002-8234-0652
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Arts and Sciences. (IxS)ORCID iD: 0000-0003-2919-098X
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2018 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Service-dominant logic (SDL) is a theoretical framework that has impacted the development of service design. Resource integration, a core concept in SDL, provides a distinctive perspective that changes the perception of value in situations of interaction. In this paper, we explore the implications of applying the resource integration view on interaction in the context of an illustrative design project. We argue that considering the resources of each actor in a design situation elevates the discussion towards a more strategic level of service and value creation. Through the example, we draw implications of utilising this perspective in specifying, positioning and shaping interactions in the system to provide value for different actors.

Place, publisher, year, edition, pages
BCS Learning and Development Ltd. , 2018.
Keywords [en]
interaction design, service design, resource integration, service-dominant logic, service logic
National Category
Human Computer Interaction Design
Identifiers
URN: urn:nbn:se:liu:diva-149602OAI: oai:DiVA.org:liu-149602DiVA, id: diva2:1231816
Conference
British HCI 2018
Available from: 2018-07-09 Created: 2018-07-09 Last updated: 2020-02-04Bibliographically approved

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fulltext(162 kB)359 downloads
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Overkamp, TimothyBlomkvist, JohanRodrigues, VanessaArvola, MattiasHolmlid, Stefan

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Overkamp, TimothyBlomkvist, JohanRodrigues, VanessaArvola, MattiasHolmlid, Stefan
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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf