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Understanding generalisability from network-conscious service design projects
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering. (Interaction and Service Design)
Maastricht University, Maastricht, The Netherlands.
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering. (Interaction and Service Design)ORCID iD: 0000-0002-2529-4303
Maastricht University, Maastricht, The Netherlands.
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2018 (English)In: Service Design Proof of Concept: Proceedings of the ServDes.2018 conference / [ed] Anna Meroni, Anna María Ospina Medina and Beatrice Villari, Linköping: Linköping University Electronic Press, 2018, p. 368-385, article id 030Conference paper, Published paper (Refereed)
Abstract [en]

The influence of technology on value co-creation practices of service actors has been studied from a service encounter perspective, during or after technology introduction. We contribute to this existing research by introducing a multi-actorperspective to study such changes priorto technology deployment. We provide two illustrative cases that show how this can be done. In addition, we study the generalisability of findings from such research projects, through an exploratory qualitative comparison of the projects. We make a second contribution by providing five contextual aspects for other researchers to use when assessing 1) generalisability of our findings and 2) to what contexts their research results can be transferred. Finally, we make a third contribution by positing that literature on roles and role change supports service researchers and designers to make sense of the ways in which service actors perceive that technology deployment will influence value co-creation in service systems. 

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2018. p. 368-385, article id 030
Series
Linköping Electronic Conference Proceedings, ISSN 1650-3686, E-ISSN 1650-3740 ; 150
Keywords [en]
service visualisations, value co-creation, exploratory qualitative comparison, generalisation from qualitative research, Role Theory
National Category
Design
Identifiers
URN: urn:nbn:se:liu:diva-150335ISBN: 9789176852378 (print)OAI: oai:DiVA.org:liu-150335DiVA, id: diva2:1239512
Conference
Service Design Proof of Concept, the ServDes.2018 conference, 18-20 June, Milan, Italy
Funder
VINNOVA, 2014-03942Available from: 2018-08-16 Created: 2018-08-16 Last updated: 2019-06-13

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