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Automatic modeling and analysis of corporate communication through multiple mediums
Linköping University, Department of Computer and Information Science, Software and Systems.
2018 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Automatisk modelering och analys av företagskommunikation via flera medium (Swedish)
Abstract [en]

This thesis describes the process of modeling and analysis of corporate communication through chat and telephone with data taken from the Briteback enterprise communication application. Phone communication is measured by the number and duration of calls, and chat communication by the minimum number of messages sent from one person to another. The measurements are used to calculate a communication score, different methods are tested and a version using principal component analysis is chosen. Different centrality measurements are performed on the graph model that and each tested measure is found to be useful in some way; eigenvector centrality fits the data best, PageRank is easy to understand and can be adapted for dirfferent situations, and betweenness centrality points out users in critical positions in the communication graphs. Personalized PageRank ’focused’ on users or a group of users is tested and shows potential to be of use for social network service companies in many different ways such as when ordering search results or when suggesting new members to a chat channel.

Place, publisher, year, edition, pages
2018. , p. 53
National Category
Computer Engineering
Identifiers
URN: urn:nbn:se:liu:diva-152886ISRN: IU-IDA/LITH-EX-A--18/032--SEOAI: oai:DiVA.org:liu-152886DiVA, id: diva2:1266007
External cooperation
Briteback AB
Subject / course
Computer Engineering
Supervisors
Examiners
Available from: 2018-11-27 Created: 2018-11-26 Last updated: 2018-11-27Bibliographically approved

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4748495051525350 of 88
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf