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Resource integration through digitalisation: a service ecosystem perspective
Linköping University, Department of Management and Engineering, Industrial Economics. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-5483-1745
Linköping University, Department of Management and Engineering, Industrial Economics. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-4081-9737
Stockholm Business School, Stockholm University, Sweden.
Inland Norway University of Applied Sciences, Norway; CTF – Service Research Center, Karlstad University, Sweden..
2019 (English)In: Journal of Marketing Management, ISSN 0267-257X, E-ISSN 1472-1376Article in journal (Refereed) Published
Abstract [en]

As digitalisation increasingly encompasses entire service ecosystems, it modifies resource integration patterns that connect ecosystem actors through strong and weak ties. To clarify how technological development contributes to this change, and how resource integration transforms the service ecosystem, this qualitative case study explores the digitalisation strategy of a market-leading systems integrator in the maritime industry. Based on 40 depth interviews with managers, the findings show how technology increasingly serves as a key operant resource in the transformation of resource integration patterns. The study contributes to ecosystem dynamics research by identifying major differences between the pre-digitalised and digitalised states of a service ecosystem, and demonstrates the dual role of technology in both increasing pattern complexity and facilitating coordination of that complexity.

Place, publisher, year, edition, pages
Taylor & Francis Group, 2019.
Keywords [en]
Digitalisation, service ecosystems, resource integration, servitization, strong and weak ties, operant resources
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-156252DOI: 10.1080/0267257X.2019.1600572ISI: 000466220700001OAI: oai:DiVA.org:liu-156252DiVA, id: diva2:1303351
Note

Funding agencies: Riksbankens Jubileumsfond (The Swedish Foundation for Humanities and Social Sciences) [P15-0232:1]

Available from: 2019-04-09 Created: 2019-04-09 Last updated: 2019-08-22

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Sklyar, AlexeyKowalkowski, Christian

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
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  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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  • text
  • asciidoc
  • rtf