liu.seSök publikationer i DiVA
Ändra sökning
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
Servitization: A contemporary thematic review of four major research streams
University of Liverpool, Liverpool, United Kingdom.
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Industriell marknadsföring och industriell ekonomi. Linköpings universitet, Tekniska högskolan.ORCID-id: 0000-0002-4081-9737
Polytechnic University of Bari, Bari, Italy.
University of Manchester, Manchester, United Kingdom.
Visa övriga samt affilieringar
2019 (Engelska)Ingår i: Industrial Marketing Management, ISSN 0019-8501, E-ISSN 1873-2062, Vol. 83, s. 207-223Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

Servitization describes the addition of services to manufacturers' core product offerings to create additional customer value. This study aims to identify the key themes and research priorities in this body of literature over thirteen years from 2005 and 2017, based on four major research streams (general management, marketing, operations, and service management). Prior multi-theme literature reviews have focused on operations journals, overlooking important work in other streams, particularly marketing. Informed by a systematic literature review of 219 papers, the study identifies five main themes: service offerings; strategy and structure; motivations and performance; resources and capabilities; service development, sales, and delivery. Within each theme, gaps in the literature are identified and eleven research priorities presented. The review shows that the literature has evolved significantly in recent years, becoming increasingly diverse. A recent noteworthy topic is the use of digital technologies, which indicates the increasing relevance of technological developments to manufacturers' service activities. Our review highlights that there are still some fundamental aspects of servitization that warrant further research, primarily the need to replace the focal-manufacturer perspective with a multi-actor perspective that highlights the important role of relationships with existing and potentially new actors as a result of technological developments.

Ort, förlag, år, upplaga, sidor
Elsevier, 2019. Vol. 83, s. 207-223
Nyckelord [en]
Digital servitization, Manufacturer, Servitization, Service infusion, Service maturation, Solutions
Nationell ämneskategori
Företagsekonomi
Identifikatorer
URN: urn:nbn:se:liu:diva-156970DOI: 10.1016/j.indmarman.2019.03.015ISI: 000503090900019Scopus ID: 2-s2.0-85064667900OAI: oai:DiVA.org:liu-156970DiVA, id: diva2:1316398
Forskningsfinansiär
Riksbankens Jubileumsfond
Anmärkning

Funding agencies: Riksbankens Jubileumsfond (The Swedish Foundation for Humanities and Social Sciences) [P15-0232:1]

Tillgänglig från: 2019-05-17 Skapad: 2019-05-17 Senast uppdaterad: 2020-01-02Bibliografiskt granskad

Open Access i DiVA

fulltext(1753 kB)126 nedladdningar
Filinformation
Filnamn FULLTEXT01.pdfFilstorlek 1753 kBChecksumma SHA-512
2f85b0cbda7dfd3493f418d300d7094499331ef02ea343079ec5d7987877da7b5471cdb1c236d4d481055f6b2b22890b3d6d96a04f72e201385bd036c4c5f2df
Typ fulltextMimetyp application/pdf

Övriga länkar

Förlagets fulltextScopus

Sök vidare i DiVA

Av författaren/redaktören
Kowalkowski, Christian
Av organisationen
Industriell marknadsföring och industriell ekonomiTekniska högskolan
I samma tidskrift
Industrial Marketing Management
Företagsekonomi

Sök vidare utanför DiVA

GoogleGoogle Scholar
Totalt: 126 nedladdningar
Antalet nedladdningar är summan av nedladdningar för alla fulltexter. Det kan inkludera t.ex tidigare versioner som nu inte längre är tillgängliga.

doi
urn-nbn

Altmetricpoäng

doi
urn-nbn
Totalt: 191 träffar
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf