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AI-systems möjligheter i enavancerad support- och industrikontext
Linköping University, Department of Computer and Information Science.
2019 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
AI-systems possbilities in an advanced support- and industry context (English)
Abstract [sv]

En fallstudie för Siemens i deras supportorganisation där deras arbeteundersöks och dess möjligheter att nyttja ett AI-system för förbättringar.Detta undersöks med hjälp av teorier inom distribuerad kognitionsamt vad som finns tillgängligt inom AI-system likt chatbotar.Genom kontextuella intervjuer inom ramarna för Kontextuell design skapasaffinitetsdiagram och DiCoT analys av datan för att ge en omfattandebild. Detta används för att diskutera de konsekvenser för design av ettAI-system som deras distribuerade kunskapsarbete behöver. Genom resultatetåskådliggörs de många system supportteknikerna använder ochhur de tar hjälp av varandra för att lösa det svårigheter de stöter på. Islutsatsen lyfts det fram förslag på införande av AI-system för supportteknikernamen även en alternativ lösning som är kundorienterad.

Abstract [en]

A case studie at Siemens supportorganisation is studied and the possibilities to use an AI-system for improvements. This is studied with theories in distributed cognition and what is available in AI-systems such as chatbots. Through contextual inquiry, which is a part of the method Contextual Design, affinity diagrams were made and a analysis through DiCoT to create a relevant image. This is used to discuss consequences for the design of an AI-system that the supporttechnicians need.  Through the result the many systems that the supporttechnicians use are illustrated and how they depend on eachother to solve difficulties. In the conclusion different suggestions are made about a AI-system for the support technicians but also an alternative that is customer related.

Place, publisher, year, edition, pages
2019. , p. 82
Keywords [en]
Case studie, Contextual design, DiCoT, AI-systems, UX-design
Keywords [sv]
Fallstudie, Kontextuell design, DiCoT, AI-system, UX-design
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:liu:diva-159309ISRN: LIU-IDA/KOGVET-A–19/012–SEOAI: oai:DiVA.org:liu-159309DiVA, id: diva2:1340873
External cooperation
Siemens Industrial Turbomachinery AB
Subject / course
Cognitive science
Supervisors
Examiners
Available from: 2019-08-13 Created: 2019-08-06 Last updated: 2019-08-13Bibliographically approved

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf