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The roles of quality departments and their influence on business results
Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering. Chalmers Univ Technol, Sweden.
Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering. Linköping University, HELIX Competence Centre.ORCID iD: 0000-0003-4730-5453
Chalmers Univ Technol, Sweden.
Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-5702-4885
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(English)In: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371Article in journal (Refereed) Epub ahead of print
Abstract [en]

This study explores the various roles of quality departments and investigates whether their roles have different influence on business results. Based on a survey of quality managers in 211 Swedish organisations, the analysis identifies four roles of quality departments: firefighters, auditors, process improvers, and orchestrators. The roles vary in their predominant adoption of Quality Management practices ranging from a narrow scope focusing on quality management systems to a broader scope, based on multiple practices. An analysis was performed to identify how each of the identified roles influences business results. The results show that quality departments with a broad focus, combining both explorative and exploitative quality practices, contribute the most to business results.

Place, publisher, year, edition, pages
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD.
Keywords [en]
quality management; quality department; quality practices; roles; business results
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-159880DOI: 10.1080/14783363.2019.1643713ISI: 000479397100001OAI: oai:DiVA.org:liu-159880DiVA, id: diva2:1346238
Available from: 2019-08-27 Created: 2019-08-27 Last updated: 2019-08-27

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Gremyr, IdaElg, MattiasMartin, JasonWitell, Lars
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Business Administration

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
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  • vancouver
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  • Other style
More styles
Language
  • de-DE
  • en-GB
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  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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  • asciidoc
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