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Bridging design-driven and service innovation: Consonance and dissonance of meaning and value
University of Porto, Faculty of Engineering, INESC-TEC.ORCID iD: 0000-0003-3515-6657
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-2529-4303
University of Porto, Faculty of Engineering, INESC-TEC.ORCID iD: 0000-0003-2414-1556
2018 (English)In: ServDes2018. Service Design Proof of Concept / [ed] Anna Meroni: Department of Design, Politecnico di Milano, Milan, Italy Ana María Ospina Medina: Department of Design, Politecnico di Milano, Italy Beatrice Villari: Politecnico di Milano, Italy, Linköping, 2018, article id 150:092Conference paper, Published paper (Refereed)
Abstract [en]

Conceptualization of meaning in design-driven innovation and value in service innovation, seem to be sharing some core characteristics that are essential but have not yet been integrated. Thus, this paper explores design-driven innovation and its conceptual relevance for service innovation within the framework of service-dominant logic (S-D logic) by examining interrelation between meaning and value. Design-driven innovation is defined as a strategic framework that enables radical innovation through change in meaning relying on Krippendorff’s (1989) notion that people interact with artifacts because they make sense to them. On the other hand, S-D logic’s core concepts evolve around resource integration for value co-creation among multiple stakeholders addressing important complexities of service innovation. Both meaning and value share some conceptual commonalities. By exploring and interrelating them within their conceptual frameworks, this paper aims to open new ways for understanding and operationalizing service innovation and the role of service design within it.

Place, publisher, year, edition, pages
Linköping, 2018. article id 150:092
Series
Linköping Electronic Conference Proceedings, ISSN 1650-3686, E-ISSN 1650-3740 ; 150
Keywords [en]
design-driven innovation, service innovation, meaning, value co-creation, S-D logic
National Category
Social Sciences Interdisciplinary
Identifiers
URN: urn:nbn:se:liu:diva-164897ISBN: 978-91-7685-237-8 (print)OAI: oai:DiVA.org:liu-164897DiVA, id: diva2:1420773
Conference
ServDes.2018 Conference, 18-20 June, Milano, Italy
Available from: 2020-03-31 Created: 2020-03-31 Last updated: 2020-04-16

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Holmlid, Stefan

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