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Feel the Water: Expressing Physicality of District Heating Processes in Functional Overview Displays
Linköping University, Department of Science and Technology, Media and Information Technology. Linköping University, Faculty of Science & Engineering. ABB Corp Res, Sweden.
RISE, Sweden.
RISE, Sweden.
RISE, Sweden.
2019 (English)In: PROCEEDINGS OF THE 2019 ACM INTERNATIONAL CONFERENCE ON INTERACTIVE SURFACES AND SPACES (ISS 19), ASSOC COMPUTING MACHINERY , 2019, p. 229-240Conference paper, Published paper (Refereed)
Abstract [en]

This paper describes an explorative design study conducted in the scope of a collaborative research project in the district heating domain. In the scope of the project, we have arranged extensive field studies at two power plants to understand the workflows, problems, and needs of industrial operators. We relied on the gained knowledge to design and develop novel visual interfaces that would communicate the overall status of the district heating system at-a-glance. We aimed at exploring potential directions and alternatives beyond conventional industrial interfaces. One particular aspect of our research was related to how the physicality of the underlying industrial processes can be expressed by purely visual means. The paper introduces three high-fidelity prototypes demonstrating the novel visualizations developed. The paper explains the design choices made, namely the relation between the selected visual encodings to the requirements of the industrial operators tasks. Preliminary evaluation indicates industrial operators interest in the designed solutions. Future work will incorporate an extensive qualitative evaluation on site.

Place, publisher, year, edition, pages
ASSOC COMPUTING MACHINERY , 2019. p. 229-240
Keywords [en]
Data visualization; Process control; District heating; Industrial operator; Industrial interface; User-centered design
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:liu:diva-165361DOI: 10.1145/3343055.3359708ISI: 000523231300022ISBN: 978-1-4503-6891-9 (electronic)OAI: oai:DiVA.org:liu-165361DiVA, id: diva2:1426727
Conference
14th ACM International Conference on Interactive Surfaces and Spaces (ISS)
Note

Funding Agencies|strategic innovation program PIIA2; Wallenberg AI, Autonomous Systems and Software Program (WASP)3 - Knut and Alice Wallenberg Foundation

Available from: 2020-04-27 Created: 2020-04-27 Last updated: 2020-05-10
In thesis
1. Designing visualization and interaction for industrial control rooms of the future
Open this publication in new window or tab >>Designing visualization and interaction for industrial control rooms of the future
2020 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

During the last decades, the industry has been undergoing extensive digitization leading to complex ensembles of humans, machines, autonomous agents, and sensors. With this new setup comes the challenge of how to appropriately support work-practices of industrial operators who now need to monitor and control complex industrial processes through remote interfaces. Information overflow and restrictive interfaces are two significant problems that operators face in their daily routines. In this PhD, I explore approaches to visualization and interaction that would reduce industrial operators' information load and enable them to perform their duties in an efficient, reliable, and safe manner. Industrial users and industrial settings are the starting points of my research.

In this thesis, I describe multiple examples of custom-tailored data visualizations that reduce the operator's visual load by consolidating large amounts of data into compact overview displays with often nontrivial data presentation. With respect to interaction, I propose several tangible and tactile interfaces, as well as concepts for natural interaction, that let the user freely interact with the control station and the information it depicts. Finally, I propose several concepts of adaptive systems that adjust to the operator's context to ensure their high situational awareness and convenience of interaction.

Even though this thesis is primarily intended for the community of interaction designers, I expect it to be of interest to a broader audience due to its relation to the user experience field. To a certain extent, everyone can resonate with the user's problems because, in our everyday life, we all are users of some technology and services. Furthermore, for a lay reader, this work can be seen as a comprehensive introduction to how the industry works and what role the human plays there.

Abstract [sv]

Under de senaste årtiondena har industrin digitaliserats i stor utsträckning och består nu av komplexa strukturer där människor, maskiner, autonoma agenter och sensorer samspelar. Människor arbetar ofta som operatörer i industrin, med uppgift att övervaka och styra maskinella processer på distans från kontrollrum. Den omfattande digitaliseringen medför nya utmaningar för operatörerna i och med att mängden tillgänglig information växer samtidigt som kontrollrummens användargränssnitt är otillräckliga för de ändrade förutsättningarna. I den här avhandlingen utforskar jag nya former av visualisering och interaktion som skulle kunna hjälpa operatörerna hantera de växande informationsmängderna och sköta sitt arbete på ett effektivt, tillförlitligt och säkert sätt.

Jag presenterar flera exempel på skräddarsydda datavisualiseringar som minskar belastningen på operatörerna genom att kombinera stora mängder data i kompakta, icke-triviala presentationsformer. När det gäller interaktion föreslår jag flera fysiska och taktila interaktionsformer som kan göra operatörernas arbete mera fritt och självstyrt. Jag presenterar slutligen koncept för adaptiva system som anpassar sig till operatörernas arbetssituation för att skapa smidig interaktion och stödja hög situationsmedvetenhet.

Avhandlingen vänder sig i första hand till interaktionsdesignområdet, men jag räknar med att den kan vara av intresse för en bredare publik i och med att den behandlar användarupplevelse. Vi använder alla tekniska produkter och tjänster i någon utsträckning och bör därför kunna relatera till industrioperatörernas utmaningar. Mitt arbete ger också en inblick i hur människans arbetssituation ser ut i dagens industri.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2020. p. 150
Series
Linköping Studies in Science and Technology. Dissertations, ISSN 0345-7524 ; 2077
Keywords
Industrial control room, Industrial operator, Human-computer interaction
National Category
Human Computer Interaction
Identifiers
urn:nbn:se:liu:diva-165625 (URN)10.3384/diss.diva-165625 (DOI)9789179298357 (ISBN)
Public defence
2020-08-21, Online through Zoom (contact gun-britt.lofgren@liu.se) or K3, Kåkenhus, Campus Norrköping, Norrköping, 09:30 (English)
Opponent
Supervisors
Available from: 2020-05-15 Created: 2020-05-10 Last updated: 2020-05-25Bibliographically approved

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