Actors and system maps : a methodology for developing product/service systems

Densai, Avni; Lindahl, Mattias; Widgren, Maria

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Actors and system maps: a methodology for developing product/service systems

Densai, Avni

Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, Faculty of Science & Engineering.

Lindahl, Mattias

Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0001-8951-9500

Widgren, Maria

Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, Faculty of Science & Engineering.

2016 (English)In: Sustainability Through Innovation in Product Life Cycle Design / [ed] Matsumoto M., Masui K., Fukushige S., Kondoh S., Singapore: Springer, 2016, p. 217-232Chapter in book (Refereed)

Abstract [en]

This paper presents a refined version of the Actors and System Map methodology. The refined method is more clearly defined and follows a structured process. This method can be used for describing actors and activities between a provider and a customer within a product/service system. The methodology helps in providing an overview of participating actors within a system, which is advantageous since there are often differences of opinion regarding the actors involved. An example of when the methodology has been used is presented.

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Singapore: Springer, 2016. p. 217-232

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URN: urn:nbn:se:liu:diva-169098DOI: 10.1007/978-981-10-0471-1_15Libris ID: drp6s23gb5ghcplfISBN: 9789811004698 (print)ISBN: 9789811004711 (electronic)OAI: oai:DiVA.org:liu-169098DiVA, id: diva2:1465146

Available from: 2020-09-09 Created: 2020-09-09 Last updated: 2020-11-13Bibliographically approved

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Lindahl, Mattias

Widgren, Maria

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