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Automation, teamwork, and the feared loss of safety: Air traffic controllers’ experiences and expectations on current and future ATM systems
Linköping University, Department of Science and Technology, Media and Information Technology. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-6097-9797
Linköping University, Department of Science and Technology, Media and Information Technology. Linköping University, Faculty of Science & Engineering.
Linköping University, Department of Science and Technology, Media and Information Technology. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0001-8862-7331
Linköping University, Department of Science and Technology, Media and Information Technology. Linköping University, Faculty of Science & Engineering. (Information Visualization)ORCID iD: 0000-0002-1334-0624
2021 (English)In: 32nd European Conference on Cognitive Ergonomics: Designing Virtual and Physical Interactive Systems, ECCE 2021, ACM Digital Library, 2021, p. -8, article id 10Conference paper, Published paper (Refereed)
Abstract [en]

In various control systems, automation is implemented to increase efficiency and safety. With increased automation, it becomes increasingly relevant to view the automation as a team member, rather than as a tool. In best cases, human-automation teamwork keeps workload within acceptable limits, increase situation awareness, and keeps the operator in the control loop. However, human-automation teamwork will only flourish if the automation is developed with the human operator in mind. Therefore, investigations of the current experiences and expectations regarding automation and teamwork are important for the development of automation. Through a questionnaire among Air Traffic Controllers (ATCOs), the present study aims to investigate how ATCOs perceive automation and safety in current and future air traffic control systems and the importance of different teamwork factors for human-human and human-automation collaboration. The results indicate that the ATCOs believe that safety will increase in the future along with increasing automation as long as the automation is working as expected. The ATCOs expressed a fear of deskilling and losing situation awareness with automation, a fear associated with a new ATCO role of monitoring the system and take over when the automation fails. The results suggest that design for human-automation teamwork aspects that ATCOs value, such as adaptability or mutual performance monitoring, could be a way forward.

Place, publisher, year, edition, pages
ACM Digital Library, 2021. p. -8, article id 10
Keywords [en]
Teamwork, Automation, Safety, Air Traffic Control
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:liu:diva-175342DOI: 10.1145/3452853.3452855ISBN: 978-1-4503-8757-6 (electronic)OAI: oai:DiVA.org:liu-175342DiVA, id: diva2:1547695
Conference
32nd European Conference on Cognitive Ergonomics 2021, Siena, Italy, 26-29 April, 2021
Available from: 2021-04-27 Created: 2021-04-27 Last updated: 2024-01-29Bibliographically approved

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Svensson, ÅsaForsell, CamillaLundberg, JonasRönnberg, Niklas

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