liu.seSearch for publications in DiVA
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Pockets of Trust in a Landscape of Distrust: Interorganisational Trust and the Challenge of Conflicting Institutional Logics
Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences. Linköpings universitet.ORCID iD: 0000-0003-3030-0314
Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences. Linköping University, HELIX Competence Centre.ORCID iD: 0000-0002-1953-1325
2023 (English)In: Scandinavian Journal of Public Administration, ISSN 2001-7405, E-ISSN 2001-7413, Vol. 27, no 3, p. 7-23Article in journal (Refereed) Published
Abstract [en]

This paper examines the development of trust in interorganisational relationships (IORs) that are embedded in conflicting institutional logics. The study focuses on a recently established customer choice system for domestic elderly care that involves a complex constellation of logics for the parties involved in the IORs to handle. We explore how boundary spanners deal with conflicting logics and the impact it has on the development of trust in IORs, including both positive and negative expectations of trustees and the new customer choice system. Using the institutional logics in action theory, we propose a new approach to understanding the role of institutional embeddedness in IORs and provide empirical evidence of how institutional logics influence the development of trust. We introduce the concept of “pocket of trust” to describe the compartmentalised development of trust in an organisational environment otherwise characterised by distrust and control efforts.

Place, publisher, year, edition, pages
2023. Vol. 27, no 3, p. 7-23
Keywords [en]
trust, distrust, control, institutional logics, civil servants, customer choice system
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-198459DOI: 10.58235/sjpa.v27i3.14899ISI: 001446954000002Scopus ID: 2-s2.0-85173854399OAI: oai:DiVA.org:liu-198459DiVA, id: diva2:1804660
Available from: 2023-10-13 Created: 2023-10-13 Last updated: 2025-05-23Bibliographically approved

Open Access in DiVA

fulltext(1059 kB)123 downloads
File information
File name FULLTEXT01.pdfFile size 1059 kBChecksum SHA-512
b3c6063983c191e1a7464a5c26f4c1eddd66d83eb3b7e3f466e514c1509d4034cb9105a6631512b18c2b74ff3364a3bcb83f26e71c26aecdcbd3cdb439f05d75
Type fulltextMimetype application/pdf

Other links

Publisher's full textScopus

Authority records

Högberg, LenaSköld, Birgitta

Search in DiVA

By author/editor
Högberg, LenaSköld, Birgitta
By organisation
Business AdministrationFaculty of Arts and SciencesHELIX Competence Centre
In the same journal
Scandinavian Journal of Public Administration
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 124 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 255 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf