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Design making its way to the city hall: Tensions in design capacity building in the public sector
Linköping University, Department of Management and Engineering, Product Realisation. Linköping University, Faculty of Science & Engineering.
Malmö University, Sweden.
Malmö University, Sweden.
2023 (English)In: IASDR 2023: Life-Changing Design / [ed] D. De Sainz Molestina, L. Galluzzo, F. Rizzo, D. Spallazzo, Milan, 2023Conference paper, Published paper (Refereed)
Abstract [en]

Public sector organizations have been increasingly turning to design in their pursuit to innovate and address pressing challenges that seem intractable through their existing ways of working. Design’s presence in the public sector is still a relatively recent phenomenon ridden with many challenges. Through a study of three municipalities in Sweden, we present tensions designers face as they work their way to build design capacity. We argue that making a place for design in organizational systems and their ways of working requires skillfully navigating these tensions. We describe each tension in terms of their contradictions embedded in dualities and discuss designers’ ways of managing them. Practical applications for design and public administration are also discussed.

Place, publisher, year, edition, pages
Milan, 2023.
Keywords [en]
design capacity, organizational change, public sector, service design
National Category
Humanities and the Arts Social Sciences
Identifiers
URN: urn:nbn:se:liu:diva-198755DOI: 10.21606/iasdr.2023.458OAI: oai:DiVA.org:liu-198755DiVA, id: diva2:1807340
Conference
International Association of Societies of Design Research, Politecnico di Milano, Milan, Italy, 9-13 October, 2023.
Funder
NordForsk, 98907Available from: 2023-10-25 Created: 2023-10-25 Last updated: 2023-11-10Bibliographically approved

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Boztepe, Suzan

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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf