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Automated Decision-Making in the Public Sector: A Multidisciplinary Literature Review
Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0001-8693-2295
Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-4735-8697
2024 (English)In: Electronic Government: 23rd IFIP WG 8.5 International Conference, EGOV 2024, Ghent-Leuven, Belgium, September 3–5, 2024, Proceedings / [ed] Marijn Janssen, Joep Crompvoets, J. Ramon Gil-Garcia, Habin Lee, Ida Lindgren, Anastasija Nikiforova, Gabriela Viale Pereira, Springer Nature Switzerland , 2024, Vol. 14841, p. 237-253Conference paper, Published paper (Refereed)
Abstract [en]

Public organizations are increasingly using automated decision-making (ADM) as a means for improving efficiency. The automation, however, risk undermining their legitimacy if not carefully constructed to preserve public values. This paper aims to provide a synthesis and analysis of literature on ADM in the public sector from various disciplines. We illustrate dominant themes in the public sector ADM literature and unveil areas that require further research. We call for (1) fine-grained conceptualizations of ADM, that accommodate differences in e.g., types of decisions and levels of government; (2) further attention to decision-making hybrids, where both humans and algorithms have agency, and how such hybrids should be developed to avoid biases; and (3) preventive safeguards that protect individual rights while ensuring the public interest in transparency. We thus contribute with an overview of the dominant themes in the public sector ADM literature, and directions for future research on this topic.

Place, publisher, year, edition, pages
Springer Nature Switzerland , 2024. Vol. 14841, p. 237-253
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349
Keywords [en]
Automated decision-making, Algorithmic decisions, Public sector, Review
National Category
Peace and Conflict Studies Other Social Sciences not elsewhere specified
Identifiers
URN: urn:nbn:se:liu:diva-208135DOI: 10.1007/978-3-031-70274-7_15ISI: 001308584400015Scopus ID: 2-s2.0-85202607330ISBN: 9783031702730 (print)ISBN: 9783031702747 (electronic)OAI: oai:DiVA.org:liu-208135DiVA, id: diva2:1903750
Conference
23rd IFIP WG 8.5 International Conference, EGOV 2024, Ghent-Leuven, Belgium, September 3–5, 2024
Available from: 2024-10-07 Created: 2024-10-07 Last updated: 2025-02-20

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Rizk, AyaLindgren, Ida

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