liu.seSök publikationer i DiVA
Ändra sökning
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
The Implementation of a Quality System in the Care sector for Elderly and Handicapped People - a Swedish Case Study
Linköpings universitet, Ekonomiska institutionen, Företagsekonomi. Linköpings universitet, Filosofiska fakulteten.
Linköpings universitet, Institutionen för beteendevetenskap. Linköpings universitet, Filosofiska fakulteten.
2005 (Engelska)Ingår i: The Asian Journal on Quality, ISSN 1598-2688, Vol. 6, nr 3, s. 1-18Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

This paper presents the empirical research results conducted in a Swedish care organization for elderly and handicapped. The objective of the research was to empirically assess the implementation and practices of a quality system (ISO 9000) from an organizational change and development perspective. The empirical data were collected through multiple methods; interviews were carried out with key-persons and leadership in the organisation and surveys were conducted to all employees. Interactive methods have been applied to various groups in the organisations e.g., directors, supervisors, and the leadership of the quality project and the local politicians. The empirical findings indicate, among others, that the implementation processes were received and perceived differently in the different parts of the care organisation due to different leadership strategies and employee involvement policies. Other critical factors such as acceptance, resistance, motivation, commitment, the role of leadership, learning possibility, etc. have also been investigated, analysed and discussed. Finally some recommendations on how to approach organisational change as well as strategies for implementing a quality system in the care sector are presented.

Ort, förlag, år, upplaga, sidor
Emerald Group Publishing Limited, 2005. Vol. 6, nr 3, s. 1-18
Nyckelord [en]
Health Care Sector management, leadership, quality implementation
Nationell ämneskategori
Samhällsvetenskap
Identifikatorer
URN: urn:nbn:se:liu:diva-31927Lokalt ID: 17760OAI: oai:DiVA.org:liu-31927DiVA, id: diva2:252750
Tillgänglig från: 2009-10-09 Skapad: 2009-10-09 Senast uppdaterad: 2018-10-08

Open Access i DiVA

Fulltext saknas i DiVA

Personposter BETA

Dahlgaard Park, Su MiAnbäcken, Owe

Sök vidare i DiVA

Av författaren/redaktören
Dahlgaard Park, Su MiAnbäcken, Owe
Av organisationen
FöretagsekonomiFilosofiska fakultetenInstitutionen för beteendevetenskap
Samhällsvetenskap

Sök vidare utanför DiVA

GoogleGoogle Scholar

urn-nbn

Altmetricpoäng

urn-nbn
Totalt: 120 träffar
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf