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Talking to, Not About, Citizens: Experiences of Focus Groups in Public E-Service Development
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling. Linköpings universitet, Tekniska högskolan.ORCID-id: 0000-0003-4701-6272
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling. Linköpings universitet, Tekniska högskolan.ORCID-id: 0000-0002-2784-863X
2007 (engelsk)Inngår i: Electronic Government, Springer Berlin/Heidelberg, 2007, , s. 179-190s. 179-190Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

This paper focuses deficient understanding of citizens’ needs regarding public e-services. In Sweden e-government efforts are motivated by dual goals of citizen benefit and agencies’ internal efficiency. Rhetorical, this is a persuasive ambition, but in practice it seems to be easier to focus agency efficiency and redesign of business processes and information systems than to find out what citizens really want. Citizens, i.e. the future users of the e-service, are in best case represented in the project by citizen organizations. More seldom do individual citizens take part in the project. User needs are, thus, sometimes “guessed” instead of analyzed. We report from an e-government project which started with little understanding of the future users. To overcome this we introduced focus groups as a method to meet and talk to citizens and find out their needs regarding the e-service. The paper discusses how focus groups can be used in e-government projects.

sted, utgiver, år, opplag, sider
Springer Berlin/Heidelberg, 2007. , s. 179-190s. 179-190
Serie
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 4656
Emneord [en]
focus groups, public e-services, e-service development, e-government, web portal
HSV kategori
Identifikatorer
URN: urn:nbn:se:liu:diva-40627DOI: 10.1007/978-3-540-74444-3_16Lokal ID: 53677ISBN: 978-3-540-74443-6 (tryckt)ISBN: 978-3-540-74444-3 (tryckt)OAI: oai:DiVA.org:liu-40627DiVA, id: diva2:261476
Konferanse
6th International Conference, EGOV 2007, Regensburg, Germany, September 3-7, 2007.
Tilgjengelig fra: 2009-10-10 Laget: 2009-10-10 Sist oppdatert: 2018-01-31

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Axelsson, KarinMelin, Ulf

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