liu.seSearch for publications in DiVA
Endre søk
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
Striking the Balance between Formality and Informality in Safety-Critical Communication: The Case of Train Traffic Control Calls
Lund University.
Linköpings universitet, Institutionen för tema, Tema teknik och social förändring. Linköpings universitet, Filosofiska fakulteten.
Linköpings universitet, Institutionen för kultur och kommunikation, Avdelningen för språk och kultur. Linköpings universitet, Filosofiska fakulteten.
2010 (engelsk)Inngår i: Journal of Pragmatics, ISSN 0378-2166, E-ISSN 1879-1387, Vol. 42, nr 1, s. 220-241Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Talk in safety-critical activities displays features that distinguish it from both ordinaryconversations as well as from other institutional talk, but it also shares some features with these.Formality and informality are both interactionally accomplished phenomena, but they are shapedthrough different sources. Safety rules and pre-printed forms constitute two sources offormalization, dictating how to carry out communicative exchanges in certain types of situations,irrespective of the more specific circumstances in individual cases. Sources of informalization arethe participants’ need to adapt to situation-specific communicative needs, but also, ironicallyenough, routinization itself.In contemporary literature, safety-critical talk tends to be treated either in terms of strictadherence to a formal code, where all informalities are seen as potential sources of accidents, orinformalization is treated as natural and inevitable, focusing on routine conditions where they areapparently harmless. In this paper, based upon detailed analysis of telephone calls between traindrivers and dispatchers on the Swedish railway network, we propose a middle ground. We suggest acontingent theory of formalization, identifying four main types of informalizations, as well asdiscussing when and why they may be harmless and when they may be detrimental.

sted, utgiver, år, opplag, sider
Amsterdam: Elsevier , 2010. Vol. 42, nr 1, s. 220-241
Emneord [en]
Formality; Informalization; Phone calls; Safety-critical Communication; Train traffic control.
HSV kategori
Identifikatorer
URN: urn:nbn:se:liu:diva-50634DOI: 10.1016/j.pragma.2009.05.022OAI: oai:DiVA.org:liu-50634DiVA, id: diva2:271801
Tilgjengelig fra: 2009-10-13 Laget: 2009-10-13 Sist oppdatert: 2017-12-12

Open Access i DiVA

Fulltekst mangler i DiVA

Andre lenker

Forlagets fulltekst

Personposter BETA

Sanne, Johan M.Linell, Per

Søk i DiVA

Av forfatter/redaktør
Sanne, Johan M.Linell, Per
Av organisasjonen
I samme tidsskrift
Journal of Pragmatics

Søk utenfor DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric

doi
urn-nbn
Totalt: 293 treff
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf