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Young citizens' attitudes towards electronic identification: A neglected perspective in an on-going development and implementation process
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten. (Informatik)ORCID-id: 0000-0003-4701-6272
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten. (Informatik)ORCID-id: 0000-0002-2784-863X
2012 (Engelska)Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

This article reports from an empirical study of young Swedish university students’ attitudes towards electronic identification (eID). Three focus groups were conducted with students, as a main target group, who were asked to use a public e-service at the Swedish Board for Study Support which demanded secure electronic identification. After having conducted the assigned tasks the students’ attitudes were discussed in the focus group. Our findings show that usability and security are two main themes that the respondents found to be important in order to trust eID and e-services. This example of how citizens’ attitudes towards electronic identification can be explored in focus groups is related to the on-going national development process of a new eID solution on a strategic and artifact level. In this process no citizens are participating or involved so far. We conclude the article by discussing what might be the consequences of neglecting citizens’ attitudes in this kind of development and implementation processes.

Ort, förlag, år, upplaga, sidor
2012.
Nyckelord [en]
Electronic Identification, Citizens’ Attitudes, Focus Groups, Public E-service
Nationell ämneskategori
Samhällsvetenskap
Identifikatorer
URN: urn:nbn:se:liu:diva-75065OAI: oai:DiVA.org:liu-75065DiVA, id: diva2:503460
Konferens
The 9th Scandinavian Workshop on E-government (SWEG'12), Copenhagen, Denmark, 9-10 February 2012
Tillgänglig från: 2012-02-15 Skapad: 2012-02-15 Senast uppdaterad: 2015-06-17

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Axelsson, KarinMelin, Ulf

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Axelsson, KarinMelin, Ulf
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VITS - Laboratoriet för verksamhetsinriktad systemutvecklingFilosofiska fakulteten
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