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Losing and Reconstructing The Bubble in an Underground Line Control Room
Linköpings universitet, Institutionen för tema, Tema Kommunikation. Linköpings universitet, Filosofiska fakulteten.
(Engelska)Manuskript (preprint) (Övrigt vetenskapligt)
Abstract [en]

Having the hubble is an expression which indicates that operators involved incooperative process management have constructed a cognitive understanding of the operationalstatus of the process they are in control of as weil as of the control systems they use. Based on afield study of an underground line control room in Stockholm, this article tries to show how thehubble is an ongoing process which requires the continuous integration of information which isdistributed in various cognitive artifacts in the control room. The bubble, which is a highlydynamic process, can occasionally be lost and thereby require that the operator team activelyreconstructs it. In this process the various cognitive artifacts used often play a central role for theintegration of the otherwise distributed information.

Nyckelord [en]
Having the hubble, cooperative process management, cognitive artifacts, grounding of communication, distributed knowledge
Nationell ämneskategori
Tvärvetenskapliga studier inom samhällsvetenskap
Identifikatorer
URN: urn:nbn:se:liu:diva-79043OAI: oai:DiVA.org:liu-79043DiVA, id: diva2:537951
Tillgänglig från: 2012-06-28 Skapad: 2012-06-28 Senast uppdaterad: 2018-01-12Bibliografiskt granskad
Ingår i avhandling
1. The cognitive use of artifacts in cooperative process management: Rescue management and underground line control
Öppna denna publikation i ny flik eller fönster >>The cognitive use of artifacts in cooperative process management: Rescue management and underground line control
2002 (Engelska)Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
Abstract [en]

Work performed in various types of centers of coordination is highly dynamic and requires that a team continuously take actions and make multiple decisions in real time. This type of Work is here refered to as cooperative process management. Through empirical studies, carried out in an underground line control room and in rescue management, this thesis analyzes how the various cognitive artifacts are used by the operator teams in order to match the particular nature of the tasks undertaken. The cognitive artifacts considered range from specially designed wall-mounted electronic boards and computer databases all the way to paper maps, refrigerator magnets, and Post-it notes. Of specialinterest is the local designs, redesigns, and customizations undertaken by the teams in order to create and maintain a mutually shared understanding of the situation at hand. Tiris thesis also examines thecognitive artifacts as coordination and conununication tools.

The findings are presented in four articles. The first article focuses on the role of the public artifacts in rescue management, i.e. artifacts which are immediately available to the whole team at the same time and place. Special focus is placed on the role these artifacts play for the creation of common conceptual ground. In the second article, the organization of an underground line control room is analyzed, showing how the same cognitive artifacts play significantly different roles dUring the day andnight shift. The third article describes how cognitive artifacts, which are customized by rescue management teams, structure their work in ways which make the tasks less cognitively demanding. Finally, the fourth article goes through an unusual incident which occurred during underground line operations, in which the team lost its situation awareness. This was due to the difficulty of integrating information which was distributed over several cognitive artifacts.

Ort, förlag, år, upplaga, sidor
Linköping: Linköpings universitet, 2002. s. 114
Serie
Linköping Studies in Arts and Science, ISSN 0282-9800 ; 258
Nyckelord
Cognitive artifacts, distributed cognition, cooperative process management, cognitive ethnography, centers of coordination, customization, cognitive system, computer supported cooperative work, ecology of cognitive artifacts, Kognitiva processer
Nationell ämneskategori
Tvärvetenskapliga studier inom samhällsvetenskap
Identifikatorer
urn:nbn:se:liu:diva-33962 (URN)20120 (Lokalt ID)91-7373-384-9 (ISBN)20120 (Arkivnummer)20120 (OAI)
Disputation
2002-09-20, Sal Key 1, Hus Key, Universitetsområdet Valla, Linköping, 13:15 (Svenska)
Tillgänglig från: 2009-10-10 Skapad: 2009-10-10 Senast uppdaterad: 2018-01-13Bibliografiskt granskad

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