liu.seSök publikationer i DiVA
Ändra sökning
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
Managing the development of e-ID in a public e-service context: Challenges and path dependencies from a life-cycle perspective
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.ORCID-id: 0000-0002-2784-863X
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.ORCID-id: 0000-0003-4701-6272
Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.ORCID-id: 0000-0002-2422-0900
2016 (Engelska)Ingår i: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 10, nr 1, s. 72-98Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

Purpose– The purpose of this paper is to analyse and understand the contemporary management of electronic identification (e-ID) development to: identify and formulate challenges and reflect upon the use of a combination of perspectives. To generate knowledge on this issue, we investigate e-ID development in Sweden from: an e-government systems development lifecycle perspective and a project challenge and critical success factor (CSF) perspective. Design/methodology/approach– This is a qualitative case study covering an analysis of the three years in a larger project focusing e-ID in a public e-service setting. Empirical sources have been face-to-face interviews; official documents and different kind of forums for presentations and discussions in, for example, hearings arranged by authorities; meetings with the coordinating agency, and practitioners’ networks events. Findings– This study concludes that there are significant challenges involved in managing e-ID development because of its contextual and integrated character. Challenges involve the organization and management of the program and can be traced back to e-government, general project management literature and theory on path dependency. Based on this study, we can question, e.g. governance models, centralization and a narrow focus on the technical artefact. Our study is also an illustration of a possible way to analyse e-ID within an e-government initiative. Research limitations/implications– The present study shows that an e-ID can be considered as a back office-enabler for launching e-services, but also highlights the need for management of the artefact as an integral part of e-service development because it is intertwined with the use of e-services from a user perspective. This aspect together with the insights related to challenges and success factors including path dependency provides implications for future practice of e-ID management and development in particular and information systems artefact development in general. Originality/value– This paper addresses challenges related to the development of e-ID in a public e-service setting. Few studies have theoretically combined a lifecycle perspective on challenges and success factors related to e-ID development while also focusing different dimensions of path dependency as an example of a challenging area within a program frame. Studying e-ID as a contemporary phenomenon from a contextual perspective in line with sociomaterial thinking – with a focus on the interplay between technology and people –can also help us to understand and discuss artefact development in general.

Ort, förlag, år, upplaga, sidor
Emerald Group Publishing Limited, 2016. Vol. 10, nr 1, s. 72-98
Nyckelord [en]
E-government, Project management, Implementation, Path dependency, e-ID, Electronic identification, Public e-services
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning
Identifikatorer
URN: urn:nbn:se:liu:diva-126662DOI: 10.1108/TG-11-2013-0046OAI: oai:DiVA.org:liu-126662DiVA, id: diva2:916129
Tillgänglig från: 2016-04-01 Skapad: 2016-04-01 Senast uppdaterad: 2019-02-22

Open Access i DiVA

fulltext(397 kB)267 nedladdningar
Filinformation
Filnamn FULLTEXT01.pdfFilstorlek 397 kBChecksumma SHA-512
51e69f5427fee94d1dd2d8bc7157020dd95e2895b7f078c0ba79fa85d48f4618ce6cd19899dcbae494cff4744de66c487b161de7cb00424adcd01a07d0b3c854
Typ fulltextMimetyp application/pdf

Övriga länkar

Förlagets fulltext

Personposter BETA

Melin, UlfAxelsson, KarinSöderström, Fredrik

Sök vidare i DiVA

Av författaren/redaktören
Melin, UlfAxelsson, KarinSöderström, Fredrik
Av organisationen
InformatikFilosofiska fakulteten
I samma tidskrift
Transforming Government: People, Process and Policy
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning

Sök vidare utanför DiVA

GoogleGoogle Scholar
Totalt: 267 nedladdningar
Antalet nedladdningar är summan av nedladdningar för alla fulltexter. Det kan inkludera t.ex tidigare versioner som nu inte längre är tillgängliga.

doi
urn-nbn

Altmetricpoäng

doi
urn-nbn
Totalt: 560 träffar
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf