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Technical communication practices in the collaborative mediascape: A case study in media structure transformation
Linköping University, Department of Science and Technology, Media and Information Technology. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0001-5678-6565
2016 (English)In: Communication Design Quarterly Review, ISSN 2166-1200 (print), 2166-1642 (online), Vol. 4, no 3, 20-25 p.Article in journal (Refereed) Published
Abstract [en]

Professional practices in technical communication are increasingly being challenged by the emergence of collaborative media that enable users to access technical information created by non- professionals. At the same time, these technologies also allow technical communicators to provide a continually expanding audience with knowledge and skills needed now more than ever. Through a co-design case study, researchers developed a new and innovative platform for producing and distributing technical information including user-generated content. Moreover, the events of the case included market strategies in which a professional organization moved from a reactive to a more proactive position on collaborative media. In so doing, they outlined a set of new professional roles for technical communicators including editors, curators, facilitators, and community managers.

Place, publisher, year, edition, pages
New York: ACM Press, 2016. Vol. 4, no 3, 20-25 p.
Keyword [en]
social media, collaborative media, institutional policies, professional practices, mixed methods research
National Category
Media Engineering
URN: urn:nbn:se:liu:diva-131756OAI: diva2:1010268
Available from: 2016-10-03 Created: 2016-10-03 Last updated: 2016-10-10Bibliographically approved

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Löwgren, Jonas
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Media and Information TechnologyFaculty of Science & Engineering
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