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University of Oslo, Norway.
AEro Kommune, Denmark.
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
2016 (English)In: ELECTRONIC GOVERNMENT AND ELECTRONIC PARTICIPATION, IOS PRESS , 2016, Vol. 23, 135-143 p.Conference paper (Refereed)
Abstract [en]

As part of their egovernment plans, many countries aim at digitizing their communication with its citizens and the business sector. The effects of e-government depend on particular policy and design decisions. The aim of this paper is to compare the enactment of particular policies in supposedly similar contexts. The comparative case constitutes digital communication between public sector and citizens in the Scandinavian countries. From a grounded approach, we have described the policy, design and effects elements of the three case settings. Our study indicates that apparently similar solutions in comparable contexts may be enacted in rather different ways and have quite different effects. The three countries operate on a scale of coercion from mandatory (Denmark), over nudging (Norway) to voluntary (Sweden).

Place, publisher, year, edition, pages
IOS PRESS , 2016. Vol. 23, 135-143 p.
Innovation and the Public Sector, ISSN 1871-1073
Keyword [en]
e-government; digital communication; policy; design; effect
National Category
Information Systems, Social aspects
URN: urn:nbn:se:liu:diva-132099DOI: 10.3233/978-1-61499-670-5-135ISI: 000383380900014ISBN: 978-1-61499-670-5; 978-1-61499-669-9 OAI: diva2:1038355
15th IFIP Electronic Government (EGOV) / 8th Electronic Participation (ePart) Conference
Available from: 2016-10-18 Created: 2016-10-17 Last updated: 2016-10-18

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Goldkuhl, Göran
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Information SystemsFaculty of Arts and Sciences
Information Systems, Social aspects

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