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Actor-centred emergency response systems: a framework for needs analysis and information systems development
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-4677-1949
2016 (English)In: International Journal of Emergency Management, ISSN 1471-4825, E-ISSN 1741-5071, Vol. 12, no 4, 403-434 p.Article in journal (Refereed) Published
Abstract [en]

 A new trend in emergency response systems (ERS) is to create new forms of collaboration, for example, by involving new resources in response operations, in order to compensate for the limited number of professional resources. However, the fact that the new resources may come from different organisational contexts and social sectors creates new challenges which directly affect information systems development for these resources. This study presents a framework including 15 dimensions to analyse the new forms of collaboration. Socio-technical system theory and participatory design approaches are applied to make the framework applicable in the information systems field. The framework might also address general problems such as the lack of formalisation and difficulties in identifying relevant stakeholders in participatory design. A comparison with international research showed a potential to adapt the framework to ERSs in other countries or even to other parts of the public sector that are undergoing similar changes.

Place, publisher, year, edition, pages
InderScience Publishers, 2016. Vol. 12, no 4, 403-434 p.
Keyword [en]
ERSs; emergency response systems; new actors; new collaborations; cross-sector collaboration; information systems; socio-technical systems; STS; participatory design; needs analysis; emergency management
National Category
Information Systems
Identifiers
URN: urn:nbn:se:liu:diva-132400DOI: 10.1504/IJEM.2016.10000709OAI: oai:DiVA.org:liu-132400DiVA: diva2:1045253
Available from: 2016-11-08 Created: 2016-11-08 Last updated: 2016-11-08

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The full text will be freely available from 2017-07-01 12:59
Available from 2017-07-01 12:59

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Yousefi Mojir, KayvanPilemalm, Sofie
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