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A framework for learning from adaptive performance
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Arts and Sciences.
Linköping University, Department of Science and Technology, Media and Information Technology. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0001-8862-7331
Linköping University, Department of Computer and Information Science. Linköping University, Faculty of Arts and Sciences.
2014 (English)In: Resilience engineering in practice. Vol. 2: Becoming resilient / [ed] Christopher P. Nemeth, Erik Hollnagel, Surrey: Ashgate, 2014, 2, 79-95 p.Chapter in book (Other academic)
Place, publisher, year, edition, pages
Surrey: Ashgate, 2014, 2. 79-95 p.
Keyword [en]
Political Science, Labor & Industrial Relations, Psychology, Industrial & Organizational Psychology, Technology & Engineering, Technical Writing
National Category
Political Science Psychology
Identifiers
URN: urn:nbn:se:liu:diva-133849Libris ID: 19987211ISBN: 9781472425157 (print)OAI: oai:DiVA.org:liu-133849DiVA: diva2:1064450
Available from: 2017-01-12 Created: 2017-01-12 Last updated: 2017-01-27Bibliographically approved
In thesis
1. Making Sense of Adaptations: Resilience in High-Risk Work
Open this publication in new window or tab >>Making Sense of Adaptations: Resilience in High-Risk Work
2017 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

To cope with variations, disturbances, and unexpected events in complex socio-technical systems people are required to continuously adapt to the changing environment, sometimes in novel and innovative ways. This thesis investigates adaptive performance in complex work settings across domains, with a focus on examining what enables and disables successful adaptations, and how contextual factors shape performance. Examples of adaptive performance studies include a crisis command team dealing with the loss of key personnel, a crew coping with unreliable system feedback in the cockpit, and a nursing team managing an overload of patients. The two main contributions of this thesis is the analysis of cases of people coping with variations and disturbances, and the development of conceptual models to report findings, structure cases, and make sense of sharp-end adaptations in complex work settings. The findings emphasise that adaptive performance outside procedures and textbook scenarios at the sharp end is a critical ability to cope with variation and unexpected events. However, the results also show that adaptations may come at the cost of new vulnerabilities and system brittleness. Analysing adaptive performance in everyday events informs safety management by making visible limitations and possibilities of system design, organisational structures, procedures, and training.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2017
Series
Linköping Studies in Science and Technology. Dissertations, ISSN 0345-7524 ; 1823
National Category
Information Systems
Identifiers
urn:nbn:se:liu:diva-133072 (URN)10.3384/diss.diva-133850 (DOI)978-91-7685-596-6 (ISBN)
Public defence
2017-02-17, Visionen, Hus B, Campus Valla, Linköping, 13:15 (English)
Opponent
Supervisors
Available from: 2017-01-12 Created: 2016-12-08 Last updated: 2017-01-18Bibliographically approved

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